How to contact us
IT Centre Help-desk
If you require help or advice regarding a computer related problem [JMU Assets only].
Please phone our Help-line ext; 2386 where a member of our IT Support team will respond to your request.If we are unable to resolve your problem over the phone we will pay you a visit and if necessary log your details as a job for remedial work where another member of staff will usually respond within 24hrs.
If you require help or assistance please contact the following departments with your related problem.
|'On-campus' support, Forgotten password, Print credits, Software support, Wireless access, Blackboard, E-mail, Activating your computing account||3rd Floor Help-desk , James Parson building, Byrom Street||0151 231 2386|
|'Off-campus' support, Forgotten password, Connecting to your M: drives, Blackboard, Web E-mail, Citrix Client, Activating your computing account||Off Campus Support||+44 (0)151 231 3179|
|Student record - Module information, Card details, Expired account, Enrolment||Relevant School Office|
|Disabled accounts - Tuition fees||
0151 231 5805/6
|Lost or stolen Student ID card||
Learning Resource Centres
|0151 231 3437|
0151 231 4270
0151 231 5218
|Computing hardware problem [Staff only]||CIS Help-desk [Report a Fault]||0151 231 5555|