Contact Details

How to contact us

IT Centre Help-desk

If you require help or advice regarding a computer related problem [JMU Assets only].
Please phone our Help-line ext; 2386 where a member of our IT Support team will respond to your request.If we are unable to resolve your problem over the phone we will pay you a visit and if necessary log your details as a job for remedial work where another member of staff will usually respond within 24hrs.

If you require help or assistance please contact the following departments with your related problem.


 Problem type  Contact   Tel:
 'On-campus' support, Forgotten password, Print credits, Software support, Wireless access, Blackboard, E-mail, Activating your computing account  3rd Floor Help-desk , James Parson building, Byrom Street                        0151 231 2386
 'Off-campus' support, Forgotten password, Connecting to your M: drives, Blackboard, Web E-mail, Citrix Client, Activating your computing account  Off Campus Support  +44 (0)151 231 3179
 Student record - Module information, Card details, Expired account, Enrolment  Relevant School Office  
 Disabled accounts - Tuition fees  

Campus Offices
City Campus Centre
Mount Pleasant Campus Centre
I.M.Marsh Campus Centre


0151 231 5805/6
0151 231 3333/4
0151 231 5432

 Lost or stolen Student ID card  

Learning Resource Centres
Aldham Robarts LRC
Avril Robarts LRC
I.M.Marsh LRC

0151 231 3437
0151 231 4270                                               
0151 231 5218
 Computing hardware problem [Staff only]  CIS Help-desk [Report a Fault]  0151 231 5555


Page last modified 22 November 2007.

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