Student Complaints Procedure, Forms and Guidance Notes

Please read the Student Complaints Procedure and Guidance Notes before completing and submitting a Student Complaint.

Student Complaints Procedure

Student Complaint Form

Guidance Notes for Students 

Hearing Protocol 

Protocol for Investigating Officers

Students are expected to try and resolve any complaints locally with the relevant Faculty, School, Student Administration Centre or Department, in the first instance.  (However the University recognises that there may be exceptional circumstances where this may not be appropriate).

If it is not possible to resolve your complaint locally then you can submit your complaint form under Stage 2 of the Student Complaints procedure.

Please note that there are strict deadlines for submitting a complaint. The deadlines for submission are stated within the Student Complaints Procedure.

For further information on the student complaints procedure please contact the Student Governance Team at:

Student Governance
Liverpool John Moores University
Kingsway House (Third Floor)
22 Hatton Garden
L3 2AJ




Page last modified 21 October 2014.

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