Student Complaints Procedure, Forms and Guidance Notes

Please read the Student Complaints Procedure and Guidance Notes before completing and submitting a Student Complaint.

Student Complaints Procedure

Student Complaint Form

Guidance Notes for Students 

Hearing Protocol 

Protocol for Investigating Officers (Student Complaints)

Students are expected to try and resolve any complaints locally with the relevant Faculty, School, Student Support Zone or Department, in the first instance.  (However the University recognises that there may be exceptional circumstances where this may not be appropriate).

If it is not possible to resolve your complaint locally then you can submit your complaint form under Stage 2 of the Student Complaints procedure.

For further information on the student complaints procedure please contact the Student Policy & Regulation Team at:

Student Policy & Regulation
Liverpool John Moores University
Kingsway House (Third Floor)
22 Hatton Garden
Liverpool
L3 2AJ

Email StudentPolicyandRegulation@ljmu.ac.uk