Student Complaints Procedure, Forms and Guidance Notes

Please read the Student Complaints Procedure and Guidance Notes before completing and submitting a Student Complaint.

Student Complaints Procedure

Student Complaint Form

Guidance Notes for Students 

Hearing Protocol 

Protocol for Investigating Officers


Students are expected to try and resolve any complaints locally with the relevant Faculty, School, Student Administration Centre or Department, in the first instance.  (However the University recognises that there may be exceptional circumstances where this may not be appropriate).

Local Complaints (Stage 1) should be made within 30 working days of the incident, matter or concern.

Students should note that formal complaints (Stage 2) should be submitted within 3 calendar months of the incident, matter or concern, so if within this time if they are dissatisfied with the attempts at local resolution they should not delay submitting a formal complaint. Delays in submitting a formal complaint may result in the complaint being deemed out of time.

If it is not possible to resolve the complaint locally then students can submit a complaint form under Stage 2 of the Student Complaints procedure.

Formal complaints (Stage 2) should be submitted within 3 calendar months of the incident, matter or concern.

For further information on the student complaints procedure please contact the Student Governance Team at:

Student Governance
Liverpool John Moores University
Kingsway House (Third Floor)
22 Hatton Garden
L3 2AJ


Independent advice and guidance is available from Liverpool Students' Union:


Telephone Number:0151 231 4900




Page last modified 04 November 2014.

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