Guide to engaging with our users

In order to provide an engaging and useful user experience with our stakeholders that upholds the standards defined in our social networking policy, it is important that staff know how to engage and conduct themselves when interacting on social media networks such as Twitter and Facebook.

Below is a flowchart guide that can help you best decide on how to respond to posts on your social media channel.

Guide to interacting with users on Facebook and Twitter

Page last modified 27 May 2010.

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