Off-Campus Frequently Asked Questions

Passwords

Athens/Electronic Journals and Databases

Off-Campus Applications/Citrix

Home Use Software

My account has been disabled

If you get a message saying that your account has been disabled when attempting to log on you need to contact your local Student Support Zone.

My account is locked

Your account will lock out if you try too many unsuccessful logins. This will clear 30 mins from the last time you tried to log in. Try changing your password as the problem could be that your password has expired. If you need further help contact the Off-Campus Support Team.

How do I access Athens databases from off-campus?

The best way to access Athens databases from off-campus is to set LJMU as your institution by picking up our institutional cookie before attempting to access them. To do this:

From the LJMU student home page, go to Libraries
From the Libraries home page, go to Electronic library - Quick links, right hand side
Click on Set LJMU as you institution

Click "I am from Liverpool John Moores University"
You will be taken back to the Electronic Library page
From the list of options select Databases A-Z
From the A-Z list search for the database you want
DO NOT click on the link title to the database
Instead click on the information icon - to the right of/or just below the title
This opens an information window
In the section Search hints, it says login here with your LJMU username and password - as a link
So click on this link
With the LJMU cookie already set, you will be taken to the Athens redirect screen (see below)

Click on the orange writing
You will then be taken to the LJMU Athens authentication page and it is here and NOWHERE ELSE that you log in with your LJMU username and password
When you click on login you will be taken to the database and you should then get full text access to resources we subscribe to

How do I access Athens journals off campus?

To access Athens journals from off campus it is a good idea to Set LJMU as your Institution before you start.

From the LJMU student home page, go to Libraries
From the Libraries home page, go to Electronic library - Quick links, right hand side
Click on Set LJMU as you institution

Click "I am from Liverpool John Moores University"

You will be taken back to the Electronic Library page

From the list of options select E-Journals A-Z

From the A-Z list search for the journal you want

DO NOT click on the link for the journal

Instead find the

icon and click on this

This opens a new window, BEFORE clicking on Go read the information for off campus users, there are sometimes additional steps you need to make when off campus

With the LJMU cookie already set, you will be taken to the Athens redirect screen

Click on the orange writing "Go to the Liverpool John Moores University login page"

You will then be taken to the LJMU Athens authentication page and it is here and NOWHERE ELSE that you log in with your LJMU username and password

When you now click on login on the LJMU authentication page, you will be taken to the journal

What about other Electronic Journals and Databases?

Some journals and databases are not controlled by Athens and have their own usernames and passwords. These resources have this symbol beside them and the usernames and passwords page is accessible by clicking the icon to the right of the resource name for a database and the Fetchit icon for a journal. When you are off-campus you need to input your LJMU username and password to access this page. Remember also to put users\ before your username.

If you need any further help with electronic journals and databases see the Frequently Asked Questions about E-Journals and Databases page.

How do I access E-books?

Electronic books can be accessed via the Library Catalogue, before you start you need to visit the Electronic Library page and Set LJMU as your Institution (as described above under How do I access Athens databases?)

How do I resize the off-campus desktop window?

Log on using your username and password but don't click on the Off campus desktop icon
At the top of the Applications box there are 4 icons, click on the third from the left This is the customise user interface icon
Click on Connection preferences
From here you can select window size. Seamless doesn't appear to work so choose the size of your monitor resolution and click on OK
To get back to the applications screen to connect click on the first icon from the left

You should only need to do this once and next time you log in it should remember the setting.

Can I connect to a shared drive from home?

Yes. What you need to do is:

Use off-campus applications to connect to the M drive.
In the M drive window click on Tools
Then Map Network drive
In the folder box type in the path for the desired folder
Click on the arrow next to the address box
Your shared drive should then appear in the list of drives, click on it to connect

I have Vista on my PC/laptop can I use Off-Campus Applications?

Yes you can but you need to follow specific instructions.

I can't copy from my M drive to my home computer

What you need to do is to check the security settings on Off-Campus Applications. To do this:

Log into Off-Campus Applications
Click on the desktop so you get the green screen
At the top of the green screen far left there is what looks like an i with a red top
Right click on this i icon and select File Security Status
A Client File Security box should appear
You need to make sure Full Access is selected then click on OK

I want to copy from my M drive to my USB pen how do I do it?

To copy from your M drive to a USB pen you need to insert the USB into the computer before you log in to Off-Campus Applications. Your USB pen will then be a recognised when you double click on My Computer.

I can't get McAfee to download; it won't accept my username and password

To download McAfee off-campus you need to insert users\ before you username when prompted for your username and password e.g. users\leacmarl

I'm having problems downloading and installing SPSS

SPSS is a large file so can take a while to download, you may find that your internet connection is breaking which is interrupting the download. If this is the case and if it is possible it would be a good idea to come onto campus and download the file to CD to then install it at home.

When installing SPSS you need to follow the installation instructions available on the download page - to access these off-campus you will be prompted for your LJMU username and password. You need to enter users\ before your username to access these instructions from off-campus.

How do I update the licence for SPSS?

The new code is available from here

In SPSS goto the Help menu
Click on License Authorization Wizard
Click on Start
Make sure "use authorization via internet to get license" is selected
Click on Next
Insert the new code
Click on Next - the License Authorization Wizard will then contact SPSS (via the internet) which will send a licence back to you
When the message appears telling you that you have successfully licenced SPSS click on Finish

I have Vista on my machine, how do I update the licence for SPSS?

Goto Start
All Programs
Locate SPSS for Windows click once to open the subfolders
Right click on the License Authorization Wizard
Select Run as Administrator
Click Allow if prompted
The License Authorization Wizard will now open
Click on Start
Make sure "use authorization via internet to get license" is selected
Click on Next
Insert the new code
Click on Next - the License Authorization Wizard will then contact SPSS (via the internet) which will send a licence back to you
When the message appears telling you that you have successfully licenced SPSS click on Finish

Page last modified by Off-Campus Support Team on 27 January 2012.

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