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Liverpool Business School

Dr Sarah Schiffling

Dr Sarah Schiffling

Telephone: 0151 231 8010

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My interest is in supply chain management research in extreme scenarios, focusing on how people react and manage complex situations. My PhD focused on the complex problem of humanitarian logistics with case studies in Haiti, Pakistan, and sub-Saharan Africa. I have also conducted research in remote Scottish island communities and am currently working on projects in Bhutan and Northern Ghana.
I have worked with logistics company Kuehne + Nagel in Canada and Germany, both as an airfreight export operator and in developing special systems and solutions for key clients in the aerospace industry. At Rolls-Royce in Derby, I conducted a project on improving information flow in aero engine aftermarket services.




2017, Heriot-Watt University, United Kingdom, PhD in Supply Chain Management
2011, Heriot-Watt University, United Kingdom, MRes (with distinction) in Social Sciences Research
2010, University of Warwick, United Kingdom, MSc (with distinction) in Supply Chain and Logistics Management
2009, IUBH University of Applied Sciences, Germany, BA in Aviation Management



Schiffling S, Phelan C, Loday KP. 2020. Responsible Rural Tourism in Bhutan: Aligning Gross National Happiness and the Cape Town Principles Nair V, Hamzah A, Musa G. Responsible Rural Tourism in Asia Channel View 9781845417512

Schiffling S. 2018. Sharing the music: Shanti-Fest–a humanitarian festival? Seraphin H, Nolan E. Green Events and Green Tourism An International Guide to Good Practice Routledge 9781138334755

Journal article

Schiffling S, Karamperidis S, Nelson JD. 2015. Local Shops vs. Online Retailers: Competition or Synergy? SCOTTISH GEOGRAPHICAL JOURNAL, 131 :220-227 DOI Author Url

Schiffling S, Piecyk M. 2014. Performance measurement in humanitarian logistics: a customer-oriented approach Journal of Humanitarian Logistics and Supply Chain Management, 4 :198-221 DOI

Schiffling S, Hannibal C, Tickle M, Fan Y. The Implications of Complexity for Humanitarian Logistics: A Complex Adaptive Systems Perspective Annals of Operations Research, DOI Public Url

Schiffling S, Hannibal C, Fan Y, Tickle M. Cooetition in Temporary Contexts: Examining Swift Trust and Swift Distrust in Humanitarian Operations International Journal of Operations and Production Management, DOI

Conference publication

Schiffling S, Fan Y, Hannibal C, Tickle M. Swift trust - swifter distrust: Exploring coopetition in humanitarian supply chains 26th International EurOMA Conference

Schiffling S, Hughes K. Sourcing in humanitarian logistics: local, regional, and global approaches European Operations Management Association Public Url

Schiffling S, Phelan C, Loday KP. Culturally sustainable entrepreneurship: realising socio-economic development in Bhutan 15th Rural Entrepreneurship Conference


Schiffling S. An application of the concept of messy problems to supply chain management: an investigation of non-standard supply chains in humanitarian logistics Piecyk M, Greening P, Caldwell N.