My interest is in supply chain management research in extreme scenarios, focusing on how people react and manage complex situations. My PhD focused on the complex problem of humanitarian logistics with case studies in Haiti, Pakistan, and sub-Saharan Africa. I have also conducted research in remote Scottish island communities and am currently working on projects in Bhutan and Northern Ghana.
I have worked with logistics company Kuehne + Nagel in Canada and Germany, both as an airfreight export operator and in developing special systems and solutions for key clients in the aerospace industry. At Rolls-Royce in Derby, I conducted a project on improving information flow in aero engine aftermarket services.
2017, Heriot-Watt University, United Kingdom, PhD in Supply Chain Management
2011, Heriot-Watt University, United Kingdom, MRes (with distinction) in Social Sciences Research
2010, University of Warwick, United Kingdom, MSc (with distinction) in Supply Chain and Logistics Management
2009, IUBH University of Applied Sciences, Germany, BA in Aviation Management
Schiffling S, Phelan C, Loday KP. 2020. Responsible Rural Tourism in Bhutan: Aligning Gross National Happiness and the Cape Town Principles Nair V, Hamzah A, Musa G. Responsible Rural Tourism in Asia Channel View 9781845417512
Schiffling S. 2018. Sharing the music: Shanti-Fest–a humanitarian festival? Seraphin H, Nolan E. Green Events and Green Tourism An International Guide to Good Practice Routledge 9781138334755
Schiffling S, Piecyk M. 2014. Performance measurement in humanitarian logistics: a customer-oriented approach Journal of Humanitarian Logistics and Supply Chain Management, 4 :198-221 DOI
Schiffling S, Hannibal C, Fan Y, Tickle M. Cooetition in Temporary Contexts: Examining Swift Trust and Swift Distrust in Humanitarian Operations International Journal of Operations and Production Management, DOI
Schiffling S, Fan Y, Hannibal C, Tickle M. Swift trust - swifter distrust: Exploring coopetition in humanitarian supply chains 26th International EurOMA Conference
Schiffling S, Hughes K. Sourcing in humanitarian logistics: local, regional, and global approaches European Operations Management Association Public Url
Schiffling S, Phelan C, Loday KP. Culturally sustainable entrepreneurship: realising socio-economic development in Bhutan 15th Rural Entrepreneurship Conference
Schiffling S. An application of the concept of messy problems to supply chain management: an investigation of non-standard supply chains in humanitarian logistics Piecyk M, Greening P, Caldwell N.