Liverpool Skyline

Built Environment

Dr Matthew Tucker

Dr Matthew Tucker

Telephone: 0151 231 2810

Biography

Matthew is currently Reader in Facilities Management in the Department of the Built Environment. Matthew's background is in service improvement and specialises in strategic FM research, with a particular focus on customer satisfaction, building information modelling, environmental sustainability, organisational behaviour, and workplace productivity.

Matthew has international experience and is the current Research Network Group Chair for EuroFM and has been a Visiting Professor at Georgia Institute of Technology. Matthew won the first ever RICS-Fulbright award 2012-13, enabling him to undertake a research project on customer performance measurement in the US. Matthew has published several papers in internationally recognised journals and completed his PhD developing a customer performance measurement system for facilities management. He regularly presents at internationally recognised conferences.

He has vast editorial experience and has assisted in editing the 'Journal of Facilities Management' (Emerald Publications) for the past few years and sits on various Editorial Advisory Boards. Matthew is currently the Associate Editor for 'Facilities' (Emerald Publications).

Matthew is a Member of the Royal Institution of Chartered Surveyors (MRICS) and a Chartered Facilities Management Surveyor; a Certified Member of the British Institute of Facilities Management (CBIFM).

Degrees

2010, Liverpool John Moores University, United Kingdom, PhD, Facilities Management
2004, Liverpool John Moores University, United Kingdom, MSc, Urban Renewal
2003, Liverpool John Moores University, United Kingdom, BA (Hons), Human Geography

Academic appointments

Reader in Facilities Management, Liverpool John Moores University, 2017 - present
Programme Leader, Built Environment, Liverpool John Moores University, 2011 - 2017
Lecturer, Graduate Studies, University College London, 2010 - 2011
Senior Lecturer, Liverpool John Moores University, 2008 - 2010
Research Associate, Liverpool John Moores University, 2007 - 2008

Publications

Journal article

Tucker MP, Masuri MR. 2018. The development of facilities management-development process (FM-DP) integration framework Journal of Building Engineering, 18 :377-385 >DOI

Tucker MP, Ashworth S. 2017. Introduction of employer information requirements (EIR ) template and guidance for Facility Management eFMinsight, :51-53

Tucker MP, mulliner E, wilson H. 2017. Research preparedness in undergraduate property and construction curriculum: the student experience International Journal of Construction Education and Research, 13 :203-224 >DOI

Leiblein T, Tucker MP, Ashall M, Al Khaddar R, Hofer S. 2016. Risk Management - Hygiene and Legionella in water systems in hospitals: Relevance for Facility Management and Facility Services Waterline - The Journal of the Water Management Society, :8-10

Leiblein T, Tucker M, Ashall MC, lee SB, Gollnisch C, Hofer S. 2016. Legionella and risk management in hospitals - A bibliographic research methodology for people responsible for built environments and facility management International Journal of Hygiene and Environmental Health,

Tucker MP, Aderiye T. 2016. Cultural integration of external service provider employees into client workplaces Journal of Facilities Management, 14 >DOI

Mulliner E, Tucker M. 2015. Feedback on feedback practice: perceptions of students and academics ASSESSMENT & EVALUATION IN HIGHER EDUCATION, 42 :266-288 >DOI >Link

Tucker M, Turley M, Holgate S. 2014. Critical success factors of an effective repairs and maintenance service for social housing in the UK Facilities, 32 :226-240 >DOI

Tucker MP, Ashall M, Cross H. 2013. Building Information Modelling within the Facilities Management Profession Building Engineer -London- Association of Building Engineers-, 88 :26-30

Tucker M, Masuri MRA, Noor MNM. 2012. Optimising the role of facilities management (FM) in the development process (DP): The development of FM-DP integration framework for sustainable property development Association of Researchers in Construction Management, ARCOM 2012 - Proceedings of the 28th Annual Conference, 2 :1355-1365

Tucker MP, Ogungbemi YO, Noor NM. 2012. The socialisation of outsourced employees in facilities management: A research agenda ARCOM 2012 - Association of Researchers in Construction Management, 28th Annual Conference, 1 :611-620

Tucker M, Pitt M. 2011. The importance of customer satisfaction in FM Journal of Facilities Management, 9 >DOI

Smith A, Tucker M, Pitt M. 2011. Healthy, productive workplaces: Towards a case for interior plantscaping Facilities, 29 :209-223 >DOI

Price S, Pitt M, Tucker M. 2011. Implications of a sustainability policy for facilities management organisations Facilities, 29 :391-410 >DOI

Noor N, Pitt M, Hunter G, Tucker M. 2010. Compliance of RICS code of practice for commercial service charges Journal of Corporate Real Estate, 12 :135-144

Tucker M, Pitt M. 2010. Improving service provision through better management and measurement of customer satisfaction in Facilities Management Journal of Corporate Real Estate, 12 :220-233 >DOI

Bennett J, Owers M, Pitt M, Tucker M. 2010. Workplace impact of social networking Property Management, 28 :138-148 >DOI

Riley ML, Pitt M, Tucker M, Longden J. 2009. Towards sustainable construction, promotion and best practices Construction Innovation, 9 :201-224 >DOI

Tucker M, Pitt M. 2009. Customer performance measurement in facilities management: A strategic approach International Journal of Productivity and Performance Management, 58 :407-422 >DOI

Tucker M, Pitt M. 2009. National standards of customer satisfaction in facilities management Facilities, 27 :497-514 >DOI

Tucker M. 2008. Market Towns: Roles, Challenges and Prospects Journal of Retail & Leisure Property, 7 :161-162 >DOI

Andrew A, Pitt M, Tucker M. 2008. The Evolution of Betterment in the United Kingdom Journal of Retail and Leisure Property, 6 :273-281

Tucker M. 2008. The Cultural Production of Cities: Rhetoric or Reality Journal of Retail and Leisure Property, 7 :21-33

Andrew A, Murning I, Pitt M, Tucker M. 2008. Investment in the Scottish Further Education Estate 1999–2006 Journal of Financial Management of Property and Construction, 13 :209-216

Andrew A, Donald G, Pitt M, Tucker M. 2008. Collaboration in property and facilities management: The experience of the Grampian Public Sector Property Group Property Management, 26 :310-318 >DOI

Pitt M, Tucker M. 2008. Performance measurement in facilities management: Driving innovation? Property Management, 26 :241-254 >DOI

Tucker M, Smith A. 2008. User perceptions in workplace productivity and strategic FM delivery Facilities, 26 :196-212 >DOI

Tucker MP, Masuri MR, Cotgrave AJ. CRITICAL STRATEGIC ISSUES FOR THE INTEGRATION OF FACILITIES MANAGEMENT INTO THE DEVELOPMENT PROCESS Property Management, 35 >DOI

Tucker MP, Masuri MR. The Rationale to Integrate Facilities Management Into the Development Process Property Management, 4 :332-344 >DOI

Report

Tucker MP, Ashworth S. 2017. Employer’s information requirements (EIR) Template and Guidance: Facilities management and client operating requirements in the Building Information Modelling (BIM) process

Tucker MP. 2014. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management

Editorial/letter to the editor

Tucker MP. 2014. Editorial Facilities, 33

Tucker MP. 2010. Editorial: How important is customer satisfaction to the services sector? Journal of Facilities Management, 8

Tucker MP. 2009. Editorial Journal of Facilities Management, 7

Tucker MP. 2008. Editorial: Building FM productivity through knowledge management Journal of Facilities Management, 6

Tucker MP. 2007. Editorial: FM Research: Sophistication & Development Journal of Facilities Management, 5

Tucker MP. 2007. Editorial: FM Looking to the Future Journal of Facilities Management, 5

Chapters

Tucker MP. 2014. Measuring FM Work Roper K. International Facility Management Wiley-Blackwell

Tucker MP. 2013. Sustainable Facilities Management cotgrave , riley . Total Sustainability for the Built Environment Palgrave Macmillan

Conference publication

Tucker MP, Pitt M. Update on the Development of a Customer Performance Measurement System (CPMS) for Facilities Management: Enabling Generic Market Benchmarks CIB W70 - Facilities Management and Maintenance Conference

Pitt M, Marmot A, Price S, Tucker MP, Mclennan P. Developing a Hard FM Strategy CIB W70 - Facilities Management and Maintenance Conference

Tucker MP, Ogungbemi YO, Mohd Noor . A need for the socialization of outsourced employees in facilities management companies ARCOM 2012 - Proceedings of the 28th Annual Conference, Association of Researchers in Construction Management 1 :611-620

Tucker MP, Anang Masuri MR. Optimising the role of facilities management (FM) in the development process (DP): the development of FM-DP integration framework for sustainable property development ARCOM 2012 - Proceedings of the 28th Annual Conference, Association of Researchers in Construction Management :1355-1365

Tucker MP, Ashworth S, Druhmann C, Kassem M. Integration Of FM Expertise And End User Needs In The BIM Process Using The Employer`s Information Requirements (EIR) CIB World Building Congress 2016

Ashworth S, Tucker MP, Druhmann C. The Role of FM in Preparing a BIM Strategy and Employer’s Information Requirements (EIR) to Align with Client Asset Management Strategy 15th EuroFM Research Symposium

Leiblein T, Tucker MP, Ashall M, Lee S, Gollnisch C, Hofer S. Duty holders for Legionella prevention in healthcare organisations: The implications for Facility Management Waterline - The Journal of the Water Management Society, ESGLI Conference, 3rd Annual Scientific Conference :36-36

Leiblein T, Tucker MP, Ashall M, Lee S, Gollnisch C, Hofer S. Methodological approach of assessing present state of technical processes in hospitals regarding risk management of Legionella in UK Journal of Hospital Infection, GER and CH: Abstracts of Federation of Infection Societies (FIS) Annual Conference and the 10th Healthcare Infection Society (HIS) International Conference 2016 94 :87-88

Tucker MP, Roper K. Synergy of FM competences 14th EuroFM Research Symposium

Engagement & Impact

Conference presentation:

A need for the socialization of outsourced employees in facilities management companies, ARCOM Conference, Edinburgh, UK, Oral presentation 01/01/2012

Update on the Development of a Customer Performance Measurement System (CPMS) for Facilities Management: Enabling Generic Market Benchmarks, CIB W70 Conference, Edinburgh, UK, Oral presentation 01/01/2008

The Practice of UK Property Law and Taxation, Royal Institution of Chartered Surveyors (RICS) China, Beijing and Guangzhou, China, Oral presentation 01/01/2008

New Technologies for Building Surveyors, iBEE 2015: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Bath, UK, Oral presentation

Research preparedness in undergraduate curriculum: the student experience, iBEE 2015: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Bath, UK, Oral presentation

Innovative approaches to addressing engagement and retention of Welsh and Northern Irish students in the Faculty of Engineering and Technology, iBEE 2016: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Liverpool, UK, Oral presentation

The current and future role of the building surveyor: implications and opportunities for building surveying degree programmes, iBEE 2016: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Liverpool, UK, Oral presentation

Innovative Customer Performance Measurement and Benchmarking, 5th EuroFM Research Symposium, Manchester, UK, Oral presentation

Developing a Hard FM Strategy, CIB W70 Conference, Sao Paulo, Brazil, Oral presentation

Optimising the role of facilities management (FM) in the development process (DP): the development of FM-DP integration framework for sustainable property development, ARCOM Conference, Edinburgh, UK, Oral presentation

Synergy of FM Competencies, 14th EuroFM Research Symposium, Glasgow, UK, Oral presentation

Integration Of FM Expertise And End User Needs In The BIM Process Using The Employer`s Information Requirements (EIR), CIB World Building Congress 2016, Tempere, Finland, Oral presentation

The Role of FM in Preparing a BIM Strategy and Employer’s Information Requirements (EIR) to Align with Client Asset Management Strategy, 15th EuroFM Research Symposium, Milan, Italy, Oral presentation

Maximising customer feedback in facilities management, IFMA Chicago Chapter Luncheon Event, Chicago, USA, Oral presentation

Maximising customer feedback in facilities management, IFMA Atlanta Chapter Luncheon Event, Atlanta, USA, Oral presentation

New approaches in facilities management practices, RICS Summit of the Americas, Miami, USA, Oral presentation

Happy Employees = Happy Customers: Measuring Performance Delivery and Improving FM Service, IFMA World Workplace Conference, Atlanta, USA, Oral presentation

Productivity and Office Environment, BIFM Annual Conference, Keble College, Oxford, Oral presentation

Duty holders for Legionella prevention in healthcare organisations: The implications for Facility Management, The European Society of Clinical Microbiology and Infectious Diseases Study Group (ESGLI) for Legionella Infections Conference, London, UK, Poster presentation

Award:

RICS-Fulbright Scholar Award 2012-13, Fulbright Commission

Editorial boards:

European Facilities Management Conference / Research Symposium, Editorial Advisory Board Member

International Journal of Facility Management (www.ijfm.net), Editorial Advisory Board Member

Journal of Facilities Management (Emerald Publications), Associate Editor

Royal Institution of Chartered Surveyors (RICS) Research Trust, Reviewer

Facilities (Emerald Publications), Associate Editor

External collaboration:

Leeds Beckett University, Leeds, UK, External Advisor, MSc Facilities Management Validation

London Southbank University, London, UK, External Examiner

Georgia Institute of Technology, Atlanta, USA, Invited Visiting Scholar

External PGR examinations performed:

University of Brighton, MPhil, Understanding internal Built Environmental Factors for productive workspaces

University of Central Lancashire, PhD, Development of a Facilities Management Framework for Sustainable Building Practice in Nigeria

University of Salford, PhD, Sourcing of public sector building surveying and engineering professional services: a framework for progression

Media Coverage:

https://www.youtube.com/watch?v=jEAVBxoVfsM, http://jobs.fm-world.co.uk/article/rising-stars-of-fm/, http://www.fm-world.co.uk/features/profiles-page/, Named Facilities Management Rising Star 2012

http://www.fm-world.co.uk/news/fm-industry-news/fm-specialist-picks-up-rics-research-award/, http://www.fulbright.org.uk/about/meet-our-fulbrighters/matthew-tucker/222, http://www.fmj.co.uk/rics-research-award-for-fm-specialist-2/, Winning Fulbright Award 2012-13

Membership of professional bodies:

Member (MRICS), Royal Institution of Chartered Surveyors

Fellow, Higher Education Academy

Certified Member (CBIFM), British Institute of Facilities Management (BIFM)

Research Grants Awarded:

Council of the Heads of the Built Environment (CHOBE), Smart technologies for the Building Surveying Discipline, Grant value (£): 1000, Duration of research project: 1 year

Technology Strategy Board, Knowledge Transfer Partnership, Developing Green Solutions in Workplace Productivity, Michael Pitt (Principal Investigator), Grant value (£): 165000, Duration of research project: 3 years

LJMU Curriculum Enhancement Award, Assessing the research preparedness of students: the creation of a research preparedness diagnostic tool, Grant value (£): 7605, Duration of research project: 1 year

LJMU Faculty Research Fund, International Symposium on Facilities Management Research co-collaborated with Georgia Institute of Technology, Atlanta, USA, Grant value (£): 20000, Duration of research project: 6 months

LJMU Curriculum Enhancement Award, Research preparedness in undergraduate curriculum: the student experience” Award, Grant value (£): 4648, Duration of research project: 1 year

LJMU Faculty Research Fund, Use of computer aided facilities management software to innovate and develop a new product for the FM market, Grant value (£): 3000, Duration of research project: 1 year

Liverpool ONE Management Ltd (Direct Funding), Developing the optimum output and efficiency of Liverpool ONE’s computer aided facility management system, Grant value (£): 20,000, Duration of research project: 1 year

Fulbright Commission, Fulbright Scholar Award, Measuring facility management performance through customer and employee engagement: a framework for improving customer perception of service delivery, Grant value (£): 11,000, Duration of research project: 4 months