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Liverpool Business School

Dr Philip Kelly

Dr Philip Kelly

Telephone: 0151 231 3804


Dr Phil Kelly (DBA, MBA, MA, BSc (Hons), SFHEA, CFIRM), formerly advisor to Asia's highest paid CEO, worked for over 20 companies in almost as many countries prior to becoming a Programme Manager and Senior Lecturer at Liverpool Business School (LBS).
A Management Consultant in the 1990’s he established two successful global consultancy firms having previously held management roles in Telecomms and the Post Office. Prior to that, he worked in one of England’s largest Police Forces.
Following a career in consultancy and having completed his Doctorate in Business Administration (DBA), at one of Europe's leading business schools, he went on to teach at a range of Universities. An experienced lecturer, he has an MA (distinction) in teaching and learning in Higher Education and is a Senior Fellow of the Higher Education Academy (SFHEA). In 2012 the Vice Chancellor of Liverpool John Moores University presented Phil with an excellence award in recognition of distinction in teaching.
Along this journey, Phil has written nine books, 'Management Theory and Practice' 8ed, published in 2015, is a globally-known text utilised on numerous management courses and degree programmes. In 2009 he wrote 'International Business and Management' and in 2013, 'the Business Environment' all published by Cengage.
Presently, Phil is the Programme Leader for the MSc in Management and Digital Business and teaches management on a variety of postgraduate business and management degree programmes along with various undergraduate programmes at LBS. He also has a keen interest in management information systems, developing databases amongst other business systems.
Research active, he has supervised several PhD completions and is presently supervising. Externally, he is a Principal Examiner with the Institute of Risk Management (IRM). Phil has recently written a book chapter for the Routledge Companion to Risk, Crisis and Security in Business (published 2019) and wrote the latest edition of the ICSA book 'Business Management in Practice' published early in 2017. He has just finished writing the 9th Edition of his best-selling Management text book which will be published early 2020.


2007, Liverpool John Moores University, United Kingdom, MA (Distinction) Learning and Teaching in Higher Education
2004, University of Huddersfield, United Kingdom, Postgraduate Certificate in Professional Development (PCPD – HE)
2003, University of Manchester Business School, United Kingdom, Doctor Business Administration (DBA)
1992, Open University, United Kingdom, MBA
1986, University of Salford, United Kingdom, BSc (Hons)

Academic appointments

Programme Leader, MSc Management and Digital Business, Post Graduate Programmes, LBS, 2017 - present
Senior Lecturer – Post Graduate Programmes, Liverpool Business School, Liverpool John Moores University, 2004 - present
Senior Lecturer, Management, University of Huddersfield, 2003 - 2004
Sessional Lecturer, Business School, University of Manchester, 2001 - 2002


Highlighted publications

Kelly P, Cole GA. 2015. Management - Theory and Practice Cengage 9781408095270 >Link


Engemann K, Kelly P. 2018. The Routledge Companion to Risk, Crisis and Security in Business 9781138643109 Engemann K. Routledge 9781138643109 >Link

Kelly PP. 2017. Business Management in Practice Icsa Publishing Limited >Link

Kelly P, Cole GA. 2015. Management - Theory and Practice Cengage 9781408095270 >Link

Kelly PP, Ashwin A. 2013. The Business Environment Cengage Learning. Hampshire, UK 9781408066300 >Link

Cole GA, Kelly P. 2011. Management Theory and Practice International Thomson Business Press. UK 9781844805068

Kelly P. 2009. International Business and Management International Thomson Business Press 9781844807840 >Link

Kelly P. 2009. MANAGING RISK IN THE TELECOMMS INDUSTRY VDM Verlag 9783639121094 >Link

Kelly P. 2005. Information systems risk Witherby 9781856093125

Journal article

Kelly P, McClelland RJ, Nawaz M. 2016. The importance of context when reforming public organizations: Pakistan puts a ‘TOE’ in the water Development and Change,

Kelly PP, Moogan Y. 2012. Culture Shock and Higher Education Performance: Implications for Teaching Higher Education Quarterly, 66 :24-46 >DOI

Kelly PP. 2009. Group Work and Multicultural Management Education Programmes Journal of Teaching in International Business, 20 :80-102 >DOI

Kelly PP. 2009. Conceptualising business risk culture: a study of risk thinking and practice in contemporary dynamic organisations International Journal of Business Continuity and Risk Management, 1 :19-37 >DOI

Kelly PP. 2008. Multicultural group-work: Overcoming challenges associated with a diverse classroom Learning and Teaching Press, Learning Development Unit – Liverpool John Moores University, Liverpool, 7 :25-29

Kelly PP. 2008. Achieving desirable group-work outcomes through the group allocation process Team Performance Management, 14 :22-38 >DOI

Kelly PP. 2005. Building a Collaborative Culture with Managed Feedback Loops and Cybernetics Theory: The PLDT Transition International Journal of Knowledge Culture and Change Management, 5 :1-12

Kelly P. 2003. Managing telecoms risks in today's turbulent environment Journal of the Communications Network, 2 :25-31

Kelly PP. 2003. Managing Telecoms Risks in Today’s Turbulent Environment’ The Journal of The Communications Network, 2 :25-31

Kelly PP. 2002. Risk Decisions Under Uncertainty InfoRM the Official Journal of the Institute of Risk Management, 2002 :12-14

Messham J, Kelly P, Smith D. 1995. Telecommunications fraud management reducing costs and winning business British Telecommunications Engineering, 14 :58-62

Kelly PP. 1995. Telecomms fraud management – reducing costs and winning business Journal of the Institution of British Telecommunications Engineers, Vol 14

Conference publication

Kelly P. 2008. The first transatlantic telephone cable system - Linking the old and new worlds IET Seminar Digest, 2008 :71-83 >DOI

Kelly P. Technology to Engage Students, Assessing Group Work Presentations – Instant Detailed Student Feedback LJMU Teaching and Learning Conference 2019

Kelly PP. International pedagogy – engaging International Business students through multicultural group work and simulation software LJMU Learning and Teaching Conference >Link

Kelly P. Confronting and reducing the threat of Internal fraud through effective detection and deterrence Cellular Fraud, IIR London

Kelly P. Latest techniques for reducing subscriber fraud at the point of sale Minimising Subscriber Fraud in Mobile Telephony, Vision in Business, London

Kelly P. Telecomms Fraud Risk Cable & Wireless, Irregular Network Access Workshop, Cable and Wireless, Trinidad

Kelly P. Minimising the risk of fraud through customer vetting, product value control and usage monitorin Credit Control and Debt Management for Telecoms, AIC, London

Kelly P. Telecomms Fraud Risk International Communications for Management, London

Kelly P. Telecomms Fraud Risk The Federation of Communication Services, ‘Fraud and Crime Conference 98’, FCS, London

Kelly P. Telecomms Fraud Risk Systems/Link’s 1998 User Conference, Systems Link, Las Vegas

Kelly P. How to Measure Fraud Potential of A New Service Area Managing and Mitigating Business Risk in Telecoms, IIR

Kelly P. Telecomms Fraud Risk Optimising the Network for Prepaid

Kelly P. Examining Fraud Classifications and Assessment IIR, 6th Annual Telecomms Fraud Conference - IIR

Kelly P. Minimising and Managing the Risk of Fraud and Related Risks associated with Global Roaming Global Roaming, IIR

Kelly P. Telecomms Fraud Risk Combating Telecommunications Fraud, IQPC,

Kelly P. Developing risk strategies as part of corporate culture Next Generation Fraud in Telecoms, IIR, London

Kelly P. Implementing a Revenue Assurance Culture', Billing and Customer Care, ‘Optimising end-to-end Revenue Assurance strategies Billing and Customer Care, ‘Optimising end-to-end Revenue Assurance strategies’, IIR, London

Kelly P. Developing control systems to assure the achievement of organisational strategies, grow revenues and minimise costs - Ensuring End-to -End Visibility of Key revenue assurance metrics & developing a culture of responsibility and accountability Optimising End-to-End Revenue Assurance Strategies, IIR London

Kelly P. Implementing a Revenue Assurance Culture Within Your Organization – examining the need for operators to regulate themselves IIR Optimising End-to-End Revenue Assurance strategies 28-31 January 2002, IIR Brussels

Kelly P. Developing an organization wide revenue assurance strategy Optimising Revenue Assurance Strategies for Telco's, IIR Bangkok - Thailand

Kelly P. How can Telecoms companies improve the effectiveness of their enterprise risk management strategy? Telecomms Fraud 2003 - IIR London

Kelly P. Building a Collaborative Culture with Managed Feedback Loops and Cybernetics Theory: The PLDT Transition The Management Conference 2005 (The fifth International Conference on Knowledge, Culture and Change in Organizations) - Knowledge, Culture and Learning in the New World; University of the Aegean, Island of Rhodes, Common Ground, Greece

Kelly P. GSMA training and professional development - a vision for the future GSM Association (FF34), Cyprus

Kelly P. Risk Management Processes and Information Systems The World at Risk, The IRM Risk Forum 2005, Keele University, UK

Kelly PP. Risk in Information Systems and e-Business Making Risk Work, The IRM Risk Forum 2006, Keele University, UK

Kelly PP. Achieving Desirable Group-Work Outcomes Through The Group Allocation Process the 11th International Workshop on Teamworking :84-96

Kelly PP. Multicultural Group-Work - The Group Allocation Process the Higher Education Academy Annual Conference >Link

Kelly PP, Moogan Y. Teaching Teritiary Internationally Mobile Student in the UK – Course Design and Delivery Considerations The London Scholarship of Teaching and Learning (SoTL)


Kelly PP, Messham J, Pullen D, Smith D. 1997. Telecoms Fraud Control

Engagement & Impact


Individual award for outstanding impact on the student learning experience, LJMU,

BSc (Hons) Biological and Biochemical Sciences, Salford University

Master Business Administration (MBA), Open University

MA Learning and Teaching in Higher Education - MA (With Distinction), Liverpool John Moores University

Doctor Business Administration (DBA) by thesis, Manchester Business School

Conference organisation:

Credit Control and Debt Management for Telecoms, AIC, London, Managing Fraud and the ‘Don’t pay’ Risk - Workshop

Advanced Global Mobile Roaming, Strategies for the next millennium, IIR, London, Revenue Assurance and Fraud Management Workshop

Annual Telecomms Fraud Conference, Reducing The Cost of Telco Fraud - Post Conference Workshop

Optimising the Network for Prepaid, IBC, London, Conference Chair

Implementing Strategies to Combat Digital Mobile Fraud, IIR, London, Conference Chair

Billing and Customer Care, ‘Optimising end-to-end Revenue Assurance strategies’, IIR, London, Conference Chair

Optimising End-to-End Revenue Assurance Strategies - IIR, Brussels, Conference Chair

Optimising Revenue Assurance Strategies for Telco's– IIR, Thailand, Conference Chair

Editorial boards:

International Journal of Business Continuity and Risk Management (IJBCRM), Editor

Journal of Information Risk Management & Audit (IRMA), Editor

The Fraud Report, Financial Times, FT, Consultant Editor

External collaboration:, UNECE Group of Experts on Risk Management in Regulatory Systems (GRM), Member


Senior Fellow of the Higher Education Academy and registered HE Practitioner, Higher Education Academy

Fellow of the Institute (1998) by dissertation, Institute of Risk Management

Industrial connections:

GSMA, Academic Advisor and Chief Examiner

Institute of Risk Managers, 2006 Lead Examiner for Risk Assessment, Analysis and Evaluation 2004 to present, Lead Examiner – Information Risk, 2002 - 2004 Lead Examiner - Corporate Risk,

Media Coverage:

2008, nterviewed by the Daily Telegraph, see Blackburn, V. (2008), 'Protecting data: The need to act now in supplement: Business Risk & Continuity - Managing Risk for Great Reward', Distributed within the Daily Telegraph - 11/12/2008. Produced and published by Media planet limited, Business Risk & Continuity supplement, pp. 8 - 9.

Membership of professional bodies:

Member, Institute of Risk Management

Other invited event:

Talking about Teaching, University of Leeds, Delivered the prestigious ‘Talking about Teaching’ lecture (Designing and delivering PG courses for home and international students) to staff at the University of Leeds. This programme of events, is led by nationally recognised speakers, and designed to provide new ideas and promote discussion about a range of aspects of learning and teaching. Presentations are underpinned by research and scholarship in learning & teaching.

Teaching qualification:

MSc Teaching and Learning