Student Advice and Wellbeing Services


Further wellbeing resources

As well as services within the University, there is a wealth of information online to help support you at this time and we know it can sometimes be overwhelming trying to navigate through this to find the right support you need.

The information below aims to present a variety of support that you may find useful during this time; from general wellbeing advice and guidance through to specialist support.

Please don’t hesitate to get in touch should you need further help - you are not on your own at LJMU. Email or call 0151 231 3664

If your query is relating to a specific issue such as money, disability, international advice for e.g. - then please contact the relevant team(s) within Student Advice and Wellbeing.

Wellbeing resources

General mental health and wellbeing online support

  • SilverCloud LJMU has partnered with the self-help cognitive behaviour therapy programme, SilverCloud. As an LJMU student you can access the online programmes for free to help you deal with anxiety, depression, stress or other issues.
  • Student Minds have gathered some helpful information and guidance to help people deal with the mental health and wellbeing impact Covid-19 is having on their university life.
  • Every Mind Matters The NHS app for tips and advice to look after your mental health. Check out other NHS Mental Health Apps.
  • Hub of Hope If you need mental health support wherever you are in the UK, visit Hub of Hope or download the app.
  • The Mental Health Foundation have a range or resources and tips which are constantly being updated.
  • CALM offers support in coping with social isolation and offers free, anonymous and confidential webchat and helpline services open from 5pm to midnight for anyone who needs to talk.
  • Mind provides practical guides to help you take care of your mental health and wellbeing.
  • Rethink Mental Illness has a range of resources available to enable you to manage your mental health during this current time.
  • The Mix has a bank of support guides available designed for people under 25 covering issues from money, tenancy rights through to advice on supporting others coping during lockdown.

Support with your mental health out of hours

If you are concerned about your mental health and your GP is not available then present yourself to your local mental health crisis service.

If you are still in Liverpool contact the virtual crisis hub number 0151 296 7200 or Aintree University Hospital, telephone 0151 525 5980 where staff will be available to advise you.

A-Z of specialist support services


Anxiety UK: Offers a variety of self-help resources for anxiety related conditions

Body and Soul: Body and Soul is providing a weekly MindSET Livestream session that will be accessible to any young person feeling anxious or in psychological distress. You can register for each session and receive a link that will provide access to the event

Asylum and refugee support

UKCISA: UK Council for International Student Affairs provides advice for international students in the UK and universities, as well as to colleges and students' unions who support them. 

MRSN: Merseyside Refugee Support Network are offering telephone and email advice. Emergency face to face appointments (with distancing) will be available for the most extreme crisis interventions. Contact or call 0151 709 7557.

ALM: Asylum Link Merseyside have moved to telephone casework advice helpline only. Tel: 0151 709 1713.

SOLA ARTS: This charity is offering therapy and arts activities for men who are in the process of seeking asylum and under Section 4, support and for men and women 18+ years old from asylum seeker, refugee and migrant backgrounds who have Leave to Remain.  

They are also supporting families through family craft and play programme which will now be via online activities, projects and events.

Contact via social media Facebook: solaartsliv; Twitter: @SOLAARTS; INSTAGRAM: @solaart

Autism support

The National Autistic society has a range of resources available to support you and your family.


Cruse Bereavement Care: If you have lost anyone due to coronavirus.

Bipolar support

Bipolar UK: Bipolar disorder support info including a useful support guide to help keep you well during this time

Carer support

Carers UK: offers specific coronavirus guidance on what support is available to you as a carer and those you look after.

Citizens Advice

Citizens Advice have suspended all face to face services until further notice. You can still contact their advice teams for telephone advice:

  • General Advice: 0344 848 7700 or
  • Debt Advice: 0300 330 1196
  • Help to Claim Universal Credit: 0800 144 8 444
  • Self-help online including webchat

Domestic or sexual violence and abuse and victim support

In an emergency always, ring 999. Using a silent 999 call followed by 55 (or tapping/coughing into the phone) will enable police to respond.

If it feels safer to text for support rather than risk being over heard, Shout is a 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Shout is powered by a team of volunteers, who are at the heart of the service.

Support for children:

 Support directories:

Eating disorders

Beat Eating Disorders: If you have an eating disorder, or are supporting someone who does, you might have specific worries or practical concerns to do with the illness or treatment.

The Sanctuary: A chat room and safe space for people with an eating disorder to share concerns and advice on how they are coping with the pandemic. 


OCD-UK provides some useful support tips to help you manage your stress.

Sleep support

The Sleep Council provides advice and guidance on dealing with difficulties sleeping.

Substance issues support

We are with you offer free, confidential support with alcohol, drugs or mental health.

Alcoholics Anonymous

If you need help with a drinking problem either call the National Helpline free on 0800 9177 650 or email

Zoom meetings are taking place on a regular basis. For more information visit the Alcoholics Anonymous website

Suicide support

James’ Place: A non-clinical centre for men experiencing suicidal crisis in Liverpool.

Tel: 0151 303 5757
Text: JP to 85258 for their 24 hour helpline

Papyrus: A national charity dedicated to the prevention of young suicide and hosts HOPELINEUK which is a confidential support and advice service for children and Young People under the age of 35 who are experiencing thoughts of suicide.

Samaritans: National telephone: 116 123 (this number is free to call) Local telephone: 0151 708 8888 (local call charges apply) or email

Stay Alive app: This is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis.

Survivors of Bereavement by Suicide: Offers online help and support available to people who have been bereaved by suicide.

Working from home and wellbeing action plans

The Charlie Waller Memorial Trust has a useful working from home self-care guide to support you to look after your mental health and wellbeing when working remotely.

General health advice and support

Use the dropdowns below for useful health resources and information:

Finding a GP in Liverpool

Please register with a doctor as soon as you arrive in Liverpool. This will allow you to see a GP as soon as possible if you become ill and will make access to secondary health services, such as mental health support, much easier.

By registering with a practice you will have access to a local GP 24 hours a day, seven days a week just by ringing your usual practice number.

Your GP should be your first point of contact for medical care for illnesses that you can’t treat yourself or with the help of a pharmacist, so don’t forget to save your GPs number in your phone.

To find a local GP ring Healthwatch on 0300 77 77 007 or visit the NHS Choices website. If you are not from Liverpool you can still see your own doctor when you go home.


Confidential, expert advice and treatment of common health issues is available at every pharmacy, many of which are open late into the evening and no appointment is needed.

Care at the Chemist is a scheme that allows you to get medicines and advice for certain illnesses from your local pharmacy without having to go to your GP first. If you don’t have to pay for your prescriptions you won’t have to pay for any medicines supplied through the scheme. If you usually pay for your prescriptions you will only pay for what the item costs.

Use NHS Choices or the Livewell Liverpool directory to find your nearest pharmacy and check their opening times.

NHS Walk-in Services

NHS Walk-in Centres provide consultations, advice and treatment for minor injuries and illnesses. Also provided is emergency contraception and advice and Chlamydia screening for people under 25. More information, including contact details of the walk-in centres can be found on the Liverpool Community Health website

Out of hours services, etc.

As well as your GP, there is help available from the GP out-of-hours service, pharmacies, NHS111 and walk-in centres. Using these services will help keep A&E free for emergencies and life-threatening conditions.


The Department of Health recommends that all students be fully immunised before arrival at university. You should arrange to see your doctor and make sure you are up-to-date with vaccinations against: Tetanus, Polio, Diphtheria, Meningitis C, Measles, Mumps, and Rubella. If you have had only one dose of the Measles, Mumps and Rubella (MMR) vaccine you will need to get the second dose at the appropriate time. Ask your doctor for advice. Ensure that your vaccination records are up-to-date, if you are not sure please contact your surgery and find out if you have been vaccinated for: Meningitis C First Mumps (MMR) Second Mumps (MMR). If you have, then you also need to find out the dates for when you were vaccinated. Please give your new doctor this information when you start university.


If you're under 25 years old and have not had a meningitis vaccination, you should contact your doctor to arrange one. Meningitis is an inflammation of the lining surrounding the brain caused by different organisms including bacteria, viruses, fungi and amoeba. It becomes particularly contagious in situations where large numbers of people live or work closely together (like students at university).

Be aware the vaccination has changed for Meningitis. The Department of Health has announced that the Men ACWY vaccine is going to be introduced from August 2015. Men ACWY vaccine will offer protection against the four groups of meningococcal bacteria A, C, W and Y.  

Specialist information for students can be found in this NHS info leaflet. You can also find out more information on the Meningitis Research site.

Students going to university for the first time, including overseas and mature students up to the age of 25, should contact their GP to have the Men ACWY vaccine, ideally before the start of or in the first few weeks of the academic year. Also if you are a first time student, under the age of 25, have still not received the vaccine and are coming back in the next Semester after Christmas break be sure to speak to your GP about getting the Men ACWY vaccine

Visit Meningitis Now for further information


It is recommended that all students between 18 - 25 years old are up to date with their MMR (Measles, Mumps and Rubella) vaccination. If you have not received two doses of the vaccination in the past, please contact your surgery to arrange an appointment.

Finding a dentist in Liverpool

It is vital that you register with a dentist before you need one, as emergency treatment can be expensive and difficult to access. The NHS will provide any treatment you need to keep your mouth, teeth and gums healthy. Regular check-ups can help you avoid more expensive treatment later and prevent future dental pain.

For up-to-date information on which local dentists are registering new NHS patients, and approximate waiting times for an initial check-up, ring Healthwatch on 0300 77 77 007 or email If you are anxious about visiting a dentist you can ask Healthwatch for support and advice.

For urgent or emergency dental care when your usual dentist is unavailable call the Liverpool Dental Access Centre on 0161 476 9651.

Liverpool University Dental Hospital

The Dental Hospital does not provide routine primary dental care on a long-term basis. However, its role is to train dental students and provide secondary/specialist care for patients referred by local general dental practitioners. Referrals for specialist treatment must be made by letter by the patient's own general medical or dental practitioner. 

Help with health costs

Students in full-time education who are under the age of 19 are automatically entitled to full help with health costs (except travel costs, in which case they can apply to the Low Income Scheme). Make sure you fill in an HC1 Form to apply for help with health costs such as prescriptions and dental care; they are available in pharmacies and from your GP.

Students aged 19 and over entering higher education generally have access to their own resources and are no longer classed as dependent children. They can apply to the Low Income Scheme, using form HC1, the same as all other adults, to see if they qualify for help. For more information visit: NHS Help with Health Costs or call the Low Income Scheme help line on 0300 330 1343

Looking after your sexual health

If you are sexually active, it’s important to make sure you know about contraception, protection from sexually transmitted infections (STIs) and how to maintain good sexual health. If you choose to have sex you have a responsibility to look after yourself and your partner. Alcohol and drugs affect judgment and increase risk-taking behaviour such as unsafe sex. In order to stay healthy and happy it helps if you are informed and prepared beforehand. Liverpool has excellent free, accessible and confidential sexual health services providing free condoms, sexual health and contraception advice and STI screening, see the Sexual Health Liverpool website for more information.

Alcohol and drugs

Drinking (in moderation) is an enjoyable and usually harmless feature of student life. Being responsible with your drinking will help you have a happy and healthy time at university. It’s a fact that getting drunk regularly can have potentially serious physical, social and academic effects. For more information and advice about alcohol, visit Drinkaware.

Almost half of 16 to 24 year olds in England and Wales have tried drugs at least once, most commonly cannabis. Sometimes it may seem that experimenting with drugs is part of the student experience. But always be aware that there is no shame in saying NO. For more information and advice about drugs, visit Talk to Frank.

Healthy eating

Balancing study, work and a social life can mean that you may find it hard to take time to cook yourself healthy meals. Sometimes grabbing a takeaway or a sandwich can seem a tempting option on the way to campus/work or on the way home. It’s cheaper and healthier in the long run to make meals for yourself. Why not have a packed lunch or eat in with friends instead of eating out? It’s easy to manage if you take a little bit of time to plan and prepare. Take time out to do a good food shop. Don’t forget you can save even more money by buying supermarket own brands; they taste the same and cost a fraction of the big brand names. Liverpool has a great range of local food suppliers which offer cheap, good quality produce. Check out Student Grub; it offers a box full of healthy local fruit and veg delivered direct to your halls or campus with everything you need to make a filling recipe cooked in one pot. You can share with housemates or cook for yourself.

NHS Choices Website

You can find a wealth of advice about hundreds of health conditions by visiting the NHS Choices website: 

Healthwatch Liverpool

Healthwatch Liverpool logo

If you have any questions at all about your health and wellbeing or what services may be available to support you, contact the Healthwatch Liverpool team for friendly, personal and independent advice.

Healthwatch Liverpool respond to enquiries, providing information and advice about the range of health and social care services and activities available in Liverpool. The team supports students to make decisions around their health and wellbeing and signpost them to appropriate services for their needs. We also gather feedback on peoples’ experience of services and get a view of what improvements they feel are needed.

You can contact Healthwatch Liverpool team on 0300 77 77 007, by text on 07842 552 878 or by emailing The office is staffed Monday-Friday 9am-5pm.

We have extended our opening hours with a late night on a Tuesday until 7:30pm and appointments on Saturdays (by arrangement only).

Access via Skype by arrangement. Interpreting can be arranged for people who do not speak English (BSL or other languages).

Livewell Liverpool

If you're looking for information about local services or activities LiveWellLiverpool is a great place to start – a directory of the city’s resources that can be used to search for information and explore options for care and support as well as social activities and clubs.

Wellbeing Liverpool

The online directory for mental health and wellbeing services, activities and groups in Liverpool. You can also find wellbeing tips and stories or contact WellbeingLiverpool to discuss which services may be most helpful for you.