Off Campus FAQ

What Applications Are Available

Microsoft Office 2016 [Alphabetical Order]

Access 2016
Excel 2016
OneNote 2016
Outlook 2016
PowerPoint 2016
Project 2016 [Staff Only]
Publisher 2016
Visio 2016 [Staff Only]
Word 2016

Other Applications [Alphabetical Order]

Abyasa SP1 Login
Adobe Reader DC
A Level Chemistry
Asta Powerdraw
Asta Powerproject
ChemDraw Professional
Cochrane Review Manager
Endnote X9
Google Chrome
Matlab 2019a
Mendeley Desktop
Microsoft SQL Server Management Studio 17
OneDrive LJMU
Oracle SQL Developer [ITS Staff Only]
Oyez Forms
Quest TOAD [Toad Users Only]
R for Windows
R Studio
Remote Desktop Connection Manager
Remote Desktop Connection
Staff Infobase

How To Access Applications

Access Applications Via The Start Menu

Once you have logged on, allow a few seconds [ 5 – 10 if service busy] for the start menu to be built. Once it has been built there will be two folders on it you can use to access Applications from:  JMU Applications and Office 2016 Folders.

Accessing Applications Via The Search Function

Once you have logged on, allow a few seconds [ 5 – 10 if service busy] for the start menu to be built. You can then click on the search option on the start menu [magnifying glass] and start to type in the name of the application you wish to launch.

Accessing Applciations Via The Task Bar

Currently Windows Explorer , Microsoft Word, Excel and Outlook all have Task Bar shortcuts

Other Queries

The Off Campus service is primarily designed to be a convenient, fast method of delivering essential office applications and network access to all LJMU users

from multiple devices.

What if the software I need isn't in the Off Campus Service?

We have several other software packages available for installation on your home PC via our Home Use Software Pages, where you can download and install them directly onto your PC.

The preferred, and most functional method of working while off site for university staff is to use the VPN service. Details for using this will be sent out to all staff via email if business continuity solutions are required.

What is the technology behind the Off Campus Service?

The Off Campus service makes use of the latest Citrix Digital Workspace technology and allows you to access a LJMU Windows desktop from practically any device.

There are 10 Desktop servers all providing a lightweight, virtual desktop with the latest Office suite, internal Intranet access and network drives.

Powering the resource-heavy applications are 3 Application servers that run the majority of the applications used in the Off-Campus Desktop

Why are the applications on separate servers?

The model for Citrix is to have multiple users accessing a virtual desktop from one server – for example, 1 Desktop server could have 20 individual users on it, each working independently of one another.

If one user then started a resource intensive application or began data analysis, they would unwittingly be affecting the performance of the desktop for all the other users on that server.

Where is the App Player?

Although the App Player looked to be installed on the older version of Off Campus, it was actually a separate entity from the App Player you see on your managed client.

This meant that any software update had to be carried out on each Citrix server, plus any changes to the App Player itself would need to be carried out on every Citrix server.

What is the blue LJMU window when I login?

This window needs to be allowed to run as it is personalising the Off Campus desktop with your details, constructing the Start Menu and running performance


Why can’t I transfer data between the Off Campus desktop and my home device?

LJMU places great importance on the security and integrity of data within the LJMU network and the transfer of data out of the Off Campus desktop has been restricted.

This restriction also applies to uploading data to the Off Campus desktop to prevent any malicious code, virus being unwittingly transferred.

I run multiple applications and Internet tabs in the office, is it OK to do on the Off-Campus desktop?

Only run what you need to within the Off-Campus desktop – the key thing to remember is you are sharing the resource with a large number of other individuals

so if you have 20 Internet Explorer tabs running and a large Excel spreadsheet, this will invariably affect other users.