Student working in library

Your IT

Blocked accounts

If your account is blocked it is usually because of an issue with an outstanding tuition fee debt. This can be sorted by making a payment to clear any debt through online payments or by calling 0151 231 3289 or emailing

Username problems

After your account is activated there are a couple of different methods to log in to LJMU systems. If you are logging into your LJMU email (Outlook) then use your 8-letter username, for example CMPJBLOG (see below) and password.

Logging in

However, if you are logging into My LJMUMy Registration or Canvas you will be prompted to use the 8-letter username with the suffix as your user ID, so for example with your usual password.

IT Support

It’s important that you have the right kit and can connect with the university online community from wherever you are living and working.

Our virtual learning environment, Canvas, is one of the best platforms available and it is the way that we have always been able to connect our academic staff and support services with our students.

Please don’t worry if this is all a bit overwhelming. 

We want to make sure that you have the right kit and also that we can support you properly if this is new territory for you or you want to make sure that you are able to take full advantage of the online resources available to you at LJMU please have a look at the outline below.

Tech Spec

At the most basic you will need an internet-connected PC, laptop or tablet that allows you to access learning materials remotely via our browser-based virtual learning environment (Canvas), connect to live lectures in Zoom, and use productivity software such as Microsoft Office 365 for preparing essays etc. (Microsoft Office 365 is provided free to all students and can be accessed through a browser).

If you are going to invest in a new device, for most students we recommend a Windows PC or laptop with an Intel Core i5 processor, 8Gb RAM (memory) and a 256 Gb solid state drive (SSD) for good performance and plenty of space for your programs and their data. This is the specification of the majority of PCs installed in our library study areas for general use and will easily manage the vast majority of your work. 

If you're on a programme of study that involves programming and/or lots of data processing, including some Computing and Engineering programmes, you might find that a more powerful PC would better suit your studies. For this we suggest an Intel Core i7 processor with 16Gb RAM and a 512Gb SSD. This standard of PC has been tested with several resource-hungry engineering applications and works well in many of the specialist labs on campus, and some of the dedicated specialist PCs in our libraries. 

If your studies involve a lot of graphical processing (e.g.  video, some computer aided design applications) then you may also want to invest in a dedicated graphics card which will help your PC perform better when working with images. However, if your budget won't stretch to one of these specialist PCs, or you'll only have need for the extra power occasionally, we will be providing remote access to some of the specialist higher-powered PCs on campus and will be providing information separately on how to connect to these PCs from your own device.

If you have any concerns or questions, just drop us a line at

Connecting to LJMU IT from your own device

Find out about connecting to LJMU IT services from your own device.

Information relating to a new laptop and data scheme for students

Please note: the laptop scheme has now closed. Students will receive an email notification informing them if applications were successful or otherwise. Those who have been successful in their application to the scheme should receive an email with instructions on how to obtain their laptop.

Students looking for assistance with data will need to apply for the LJMU Student Support Fund via the standard application form and will be assessed based on financial need. The application can be found in the MYLJMU area of the website. Certain documents will need to be provided including evidence of student finance and bank statements. In addition, to support with data, the team will assess if students are eligible for any other support on hardship more.