Students sitting outside

I need to self-isolate

Many people are now required to self-isolate either because they have tested positive for COVID19 or due to close contact with someone who has tested positive.  If you are required to self-isolate for 14 days this means that you are not normally allowed to leave your house, flat or studio during this period.

More information on what this means can be found on the GOV UK website.

If you have symptoms of COVID-19 or a positive test result, then you should avoid contact with other household members as much as possible. You should also contact anyone you have been in close contact with (and your Module Leader if you have been in class).

If you are in student accommodation, you will be required to self-isolate, if you or another member of the flat (household) tests positive for COVID-19. Staff in your accommodation will be able to provide additional information on what that means - contact the Reception point.

Other members of your household, including those who do not have any symptoms, need to stay at home and not leave the house for 14 days. Do not go out even to buy food or other essentials, and any exercise should be taken within your home. This 14-day period starts from the day when the first person in your house became ill or if they do not have symptoms, from the day their test was taken.

You should report any absence from classes due to self-isolation to the University via your LJMU Portal. Please note, that if you are self-isolating you do not need to provide medical evidence.

We hope the following information will help you in relation to making sure you can access key services whilst you have to self-isolate.

  • Do you have enough food to last? – if not see the section below
  • Have you told the University you are not going to be attending? – if not report your absence
  • Do you know what social activities are going on remotely? – visit the JMSU website
  • Do you need to talk to someone in the university about how you are feeling or any concerns you have? – see the wellbeing information below
  • Do you need someone to get you medication/other essentials? – see the wellbeing information below

Food and essential supplies

The university is able to provide access to an emergency box of basic groceries if a student is required to isolate and is unable to purchase basic provisions. Boxes cost £25 including delivery and are available to order via the university online shop (LJMU Grocery Box). They will be delivered to isolating students within 24 hours, including weekends. The boxes contain recipes and ingredients to enable students to cook meals for three days.

Food pack

We have also produced ‘bubble boxes’ that can be purchased from the University online shop (LJMU Cook Together Box) These are intended to feed a flat of 6 students and includes all of the ingredients and recipe cards to make a meal for 6 at a cost of £19.95. They will be delivered to your address within 24 hours including weekends.

The following supermarkets offer food deliveries in Liverpool:

Students who have specific dietary needs, including gluten-free, vegan and vegetarian may also find the food boxes delivered by Morrisons useful.

The Big Student Bundle - products from local independent stores delivered to your door. The bundle contains a selection of fresh produce including meat, vegetables and milk, along with non-perishable items such as pasta and rice, as well as toilet paper. Bundles are £32 and can be purchased via the LIDS website. Parents or third parties can also use the ‘Pay it Forwards’ option to purchase a bundle that will be delivered directly to the student.

If you have any issues getting your payment card to work with online shopping orders, you may also wish to consider Iceland and Ocado who also accept payment via PayPal.

If you are looking to order other things, you might find the following websites helpful. Same day and next day delivery is often possible.

There are a number of options to have takeaway food delivered to your accommodation. Some examples include:

 Please note: the University does not recommend any specific company and is providing this information to help you order things you might need.

Accommodation Mentors in LJMU accommodation

If you are unable to shop online or require additional support we have a team of Accommodation Mentors that can provide advice and support if you live in LJMU student accommodation.

They can be contacted on accommodationmentor@ljmu.ac.uk.

JMSU

JMSU have secured some exclusive offers for students to take advantage of whilst having to self-isolate.

They also have a team of Self Isolation Volunteers who can provide support with collecting ‘click and collect’ shopping or medical supplies from a pharmacy. There are also a team of Buddies that are there to help you settle into life at University and put you in touch with other students. 

JMSU can also help with the supply and delivery of feminine hygiene products.

They can be contacted at jmsuvolunteering@ljmu.ac.uk.

Deliveries to student accommodation

If you have arranged for parcels or groceries to be delivered to your student accommodation, you should make arrangements with the Accommodation Reception, to arrange delivery to your room or for collection from Reception. Accommodation contact details can be found below:

Accommodation

Phone number

Email address

Agnes Jones House

07742538215

info@gather-students.com

Albert Court

0151 556 1240

liverpool@clvuk.com

Apollo Court

0151 703 0836

apollo.court@studentroost.co.uk

The Arch

0151 708 8868

Liverpool@downingstudents.com

Atlantic Point

0151 500 0000

AtlanticPoint-Liverpool@unitestudents.com

Byrom Point

0151 541 1120

byrom.point@studentroost.co.uk

Cambridge Court

0151 709 4253

Liverpool@unitestudents.com

Cedar House

0151 709 4253

Liverpool@unitestudents.com

Glassworks

0151 236 9425

glassworks@abodusstudents.com

Grand Central

0151 709 5185

Liverpool@unitestudents.com

Grenville Street

0870 600 4777 (2-1-3)

GrenvilleStreet@sanctuary-students.com

Hardman House

0151 708 7000

hardmanhouse@urbansleep.co.uk

Horizon Heights

01173027466

Liverpool@unitestudents.com

Moorfield

0151 907 7000

Moorfield-Liverpool@unitestudents.com

Marybone 1, 2, 3

0870 600 4777 (2-1-1)

Marybone@sanctuary-students.com

St. Andrew’s Gardens

0151 329 2734

StAndrewsGardens@wearehomesforstudents.com

St. Luke’s View

01173027238

Liverpool@unitestudents.com

You can also speak to Student Advice and Wellbeing if you require additional advice and support.


Entertainment

JMSU is currently in the process of creating physical and digital isolation packs for students who are self-isolating. These packs are designed to help keep you occupied whilst you’re in isolation. We are just finalising logistics and will be delivering these packs by Friday 9th October.

Physical packs contain games, face masks, snacks, relaxation methods, offers and discounts. Our webpages will also be updated to include digital isolation activities and money off vouchers, so you can make the most of your time.

We’re also working closely with our student-led clubs and societies to deliver more events and activities, so that you can get involved from the comfort of your own home.

More information and sign up to get a pack delivered.

Please note that we have a limited amount of physical packs, and these will be distributed on a first come, first served basis.

COVID-19 wellbeing support available

The health, welfare and wellbeing of our student community is our number one priority. We understand that starting or returning to University in the current climate will cause you some challenges, especially if you are self-isolating, but you are not on your own at LJMU. There is lots of wellbeing support available via Student Advice and Wellbeing, JMSU and your Halls of Residence so we wanted to summarise this here for you.

Need someone to talk to? Contact the Student Wellbeing Team

The Student Wellbeing Team have appointments available every day and are here to support you with any issues that are affecting your mental health and/or your wellbeing. They can refer you into our counselling and mental health teams where appropriate.

Book an appointment online to talk to a Student Wellbeing Advisor.

You can also email studentwellbeing@ljmu.ac.uk or call 0151 231 3664.

Our phone lines are very busy at the moment, if you cannot get through first time please leave a voicemail or send us an email and we will get back to you as soon as we can.

You can also book onto one of our live wellbeing workshops on topics such as managing anxiety or enrol onto our Canvas course to see some of our wellbeing tips.

Managing your own wellbeing

Whether you're a new or returning student it's important that you practice good self-care and take practical steps to look after your wellbeing.

  • Have you registered with a GP? You'll need a GP in Liverpool for prescriptions, referrals, sick notes and general health care. Find further info on how to register as well as info on other health support
  • LJMU offers online self-help information and a useful range of online apps and tools available 24/7 to help you manage your wellbeing and deal with issues such as anxiety, depression, homesickness and other issues you may be going through
  • Our Student Advice and Wellbeing Services Support Programme offers a wide range of events, workshops and activities to equip you with the skills you need to deal with the challenges and demands of student life. From Wellbeing virtual choirs, live yoga zooms to online Tea and Talk sessions, our events provide the opportunity for you to get support, connect with others as well as trying new ways to improve your wellbeing
  • Staying active and exercising at home can help you deal with stress or anxiety. There is a wide range of online classes available to suit all abilities and preferences. Check out Liverpool City’s Fit For Me resources. Why not try our Mindfulness techniques?
  • Taking time out to be creative can also support your wellbeing. Check out Uncover LPL who have a range of online creative classes for free as well as up to date info on online cultural experiences

JMSU

Your Student Union JMSU is here to offer support, advice and a range of virtual activities for you to take part in.

JMSU has various online events and activities, including British Sign Language classes, speedmate-ing, flexibility classes with Pole Fitness and Cheerleading team and Zumba with the Cheerleading team.

JMSU also has a new ‘Give It A Go’ programme, where you can try something new, whether it’s a language class, meditation or a dance class.

The Buddy Scheme is a peer to peer support scheme co-ordinated by JMSU that helps new students settle into life at LJMU. The Buddy Scheme matches current LJMU students (Buddy Volunteers) with new incoming students according to their preferences, such as interests, course and language. Find out more or volunteer.

We also have a team of Self-isolation Volunteers who can provide support with collecting ‘click and collect’ shopping or medical supplies from a Pharmacy for students who are self-isolating or completing a period of quarantine. Students can email to arrange for this service: jmsuvolunteering@ljmu.ac.uk.

In your accommodation

If you are staying in LJMU accommodation, the reception staff are your first point of contact if you are having any problems.

If students are unable to shop online or require additional support we have a Team of Accommodation Mentors that can provide advice and support to students who live in LJMU student accommodation. They can be contacted on accommodationmentor@ljmu.ac.uk.

More info can be found on our website and on our social media channels.

Follow @ljmu, @ljmusaw and @jmsu for up to date information.

Please do not hesitate to get in touch should you need further help – remember, you are not on your own at LJMU.

#LJMUtogether

Information for parents, guardians and supporters of students

We understand that as a parent/guardian/supporter you need reassurance that your daughter or son has all the information and support they need during these challenging times. We understand that you want peace of mind that they are safe, happy and have everything they need to manage independently.

We have provided the answers to some of the questions that might be on your mind.

Can my daughter/son access a COVID test?

Yes, if they are experiencing symptoms of COVID-19, they can book a test quickly and easily at the University’s COVID test centre on the University of Liverpool campus, more information is available on our Symptoms and testing page.

Please encourage your daughter/son to register with a GP here in Liverpool. Find out more about registering with a GP.

What support is there if my daughter/son needs to self-isolate?

You can find info on all practical and emotional support available for students that have to self-isolate. This includes info on accessing food and essential supplies as well as wellbeing support for students while they are self-isolating.

I want to drop off some supplies to their Halls, how do I do this?

You will need to arrange this directly with the Hall provider. Contact details are below. Please be aware that there will be a significant increase in packages left in Hall reception areas for students. Please ensure that you securely wrap and label your package clearly. Where possible include multiple packages into one main parcel.

Accommodation

Phone number

Email address

Agnes Jones House

07742538215

info@gather-students.com

Albert Court

0151 556 1240

liverpool@clvuk.com

Apollo Court

0151 703 0836

apollo.court@studentroost.co.uk

The Arch

0151 708 8868

Liverpool@downingstudents.com

Atlantic Point

0151 500 0000

AtlanticPoint-Liverpool@unitestudents.com

Byrom Point

0151 541 1120

byrom.point@studentroost.co.uk

Cambridge Court

0151 709 4253

Liverpool@unitestudents.com

Cedar House

0151 709 4253

Liverpool@unitestudents.com

Glassworks

0151 236 9425

glassworks@abodusstudents.com

Grand Central

0151 709 5185

Liverpool@unitestudents.com

Grenville Street

0870 600 4777 (2-1-3)

GrenvilleStreet@sanctuary-students.com

Hardman House

0151 708 7000

hardmanhouse@urbansleep.co.uk

Horizon Heights

01173027466

Liverpool@unitestudents.com

Moorfield

0151 907 7000

Moorfield-Liverpool@unitestudents.com

Marybone 1, 2, 3

0870 600 4777 (2-1-1)

Marybone@sanctuary-students.com

St. Andrew’s Gardens

0151 329 2734

StAndrewsGardens@wearehomesforstudents.com

St. Luke’s View

01173027238

Liverpool@unitestudents.com

If you have any issues contacting the halls then please contact our Accommodation Advisor on 0151 231 3499  or via email on accommodationadvice@ljmu.ac.uk.

My daughter/son has tested positive for COVID-19, what happens next?

Students that have tested positive need to self-isolate and ensure they inform their Halls. They should avoid contact with other household members as much as possible, stay in their accommodation and not leave for 14 days. Take a look at the advice and support for students self-isolating.

They will also need to inform the University. They will be required to report that they will be absent as they are self-isolating to the University on their LJMU Portal. They need to click on "Report a Short Term Absence".

I’m worried about my daughter/son’s wellbeing, what can I do?

If you are concerned about the wellbeing of your daughter/son please contact our Student Wellbeing team. All other contact details for our support teams can be found on our student support pages.

Data Privacy and Confidentiality Statement

Please note due to data protection we unable to share any information relating to a student with Parents or any third parties. This includes confirming whether they are a current student at LJMU. However please be reassured that there is lots of support available at LJMU and if you share concerns with us, we will act on them in accordance with University policy. Please note, we will be unable to discuss with you the actions we have taken.

Read the Data Privacy and Confidentiality Statement