Submitting a website publishing request

Welcome to the LJMU website. We are the Web Content Team and are part of the LJMU Brand and Design Team within Corporate Communications. We build, publish, and maintain the LJMU website for you and for our users.

This page describes how to submit a website request so that we can provide you with the best service.

The aim for us all is to deliver the best experience to our website users.

We are legally required to make sure that we deliver an accessible website, and you have a part to play in this too. This guide, the Making your content accessible guide, and our LJMU online content style guide will help you provide the Web Content Team with accurate, accessible, and timely content.

We are improving and updating the website, and we value your feedback.

Please do not engage a third party or external company for improvement recommendations. This approach does not take our strategy, brand and resources into consideration. It may also result in costly solutions that we cannot put in place. Please contact the Web Content Team through the HelpMe Portal (opens in a new window) to discuss any issues or suggestions that you may have.

Faq Items

Accessible website

Our website needs to be accessible to everyone and usable by as many people as possible.

When you are reviewing and planning your content. Please follow our Making your content accessible guide and our LJMU online content style guide. We ask that these standards are met before we publish.
If your content does not meet these standards, the Web Content Team may not be able to publish it.

If you have any queries about your publishing needs, please contact the Web Content Team through the HelpMe Portal (opens in a new window).

If you need to scope out larger and complex web projects, please send your request to the Web Content Team through the HelpMe Portal (opens in a new window). We will arrange a meeting with you to discuss requirements.

Submitting a web content request

Help us get your message delivered accurately and on time. Please follow these processes when you request a content update for the LJMU website.

The Web Content Team receive a high volume of requests from all departments, faculties and schools across the university. At certain times of the year institutional priorities will need to take precedence.

Submit all changes as a helpdesk request through the HelpMe Portal (opens in a new window). Select 'IT Services' and then 'Web Development Request'.

Please do not leave your request to the last minute.

Delivery times

We will endeavour to turn basic requests around by the following working day. However, please allow up to three working days for us to complete or contact you about your requests.

The Web Content Team will always contact you if we need further information to complete the task.

We will advise about potential timescales, especially when helping you scope large and complex projects.

Approval process

It is important that you have the correct approval to publish your content. The Web Content Team is not able to fact check all the content for each department and faculty. Content authors are responsible for ensuring that their content is accurate and appropriate.

Amends to the existing pages

A high proportion of our publishing tasks are amending existing pages. These may range from correcting a small typo error, to adding or removing large chunks of content.

To avoid ambiguity, we prefer you to provide large or complex amends on Word documents with tracked changes (opens in a new window). This helps us to accurately understand your needs and quickly deliver the updates.

When using a tracked Word document, and for each page that you want to amend, please can you:

  • provide the page’s web address (URL) - you can copy and paste this from the address bar at the top of your web page
  • copy the contents of the page and paste it onto a Word document
  • use the Track Changes tool on the Word document to clearly show all the required amends
  • provide clear instructions for any further changes

See the LJMU online style guide for guidance about writing for the web and providing accessible content.

See the Making your content accessible guide for guidance about accessible file formats and when to use them.


Links

If you are adding or amending links on the page, please provide the URLs that you want to link to.


Images

Please provide the original high resolution image file. We cannot guarantee the quality of images that are provided as PDFs or copied into Word documents and other formats.

You must have copyright approval for the use of an image.

If your image includes people, you must have permission from the persons involved (opens in a new window).

See the LJMU online content style guide for how to use an image.


Final draft of amended pages

Please note that we only need the final and accurate drafts.


Keywords and search terms

We add keywords and search terms to the background of the page. The search engine uses them to help the user find your page.

Please consider if your page amends also changes the keywords and search terms. You will need to provide us with a short list of the relevant terms for each page.

For example, a policy is retitled. You decide to keep the old policy name as a keyword to help the users that are still using the old name to search for it. And, you add the new policy title to the list.


'Summary' or 'Synopsis'

The summary or synopsis appears in search results as the text beneath the page title. It gives a description of the page's content. Please check and update this so that it accurately summarises your amended content.
If a summary is too long, then Google can cut it short.

Summaries should:

  • be 160 characters or less
  • end with a full stop
  • not repeat the title or body text
  • be clear and specific

Publishing new pages

If you need several new pages, or a bespoke microsite, please contact the Web Content Team through the HelpMe Portal to arrange an initial meeting and discuss your requirements.

All new pages should be provided:

  • as Word documents
  • as final drafts
  • with a clear understanding of where the new content belongs
  • with any necessary image files – see 'Images' for guidance on providing images
  • with significant keywords and search terms
  • with a synopsis

The navigation should be discussed in the initial scoping meetings.

Please make yourself familiar with the Making your content accessible guide and the LJMU online content style guide.


Links

All links within the new content must also have the URLs of the pages that they are linking to.


Images

When adding an image, please provide the original high resolution image file. We cannot guarantee the quality of images that are provided as PDFs or copied into Word documents and other formats.

You must have copyright approval for the use of an image.

If your image includes people, you must have permission from the persons involved (opens in a new window).

See the LJMU online content style guide for how to use an image.


Final draft of new pages

Please note that we only need the final and accurate drafts.


Keywords and search terms

We add keywords and search terms to the background of the page. The search engine uses them to help the user find your page.

Please consider and provide keywords and search terms from the users' point of view. Think about what you believe your user would use when searching for your page.
Keep them unique to the page. Include nicknames or phrases that are commonly used but may not be in the actual text. It shouldn't be a long list, just relevant words and phrases.


'Summary' or 'synopsis'

The summary or synopsis appears in the search results as the text beneath the page title. It gives a description of the page’s content. Please provide this.
If a summary is too long, then Google can cut it short.

Summaries should:

  • be 160 characters or less
  • end with a full stop
  • not repeat the title or body text
  • be clear and specific

Attached documents

We strongly recommend that content is presented as a webpage, so that the content is searchable.

If you need to upload and link to a Word, Excel, PowerPoint or PDF document, then you must ensure it is the final draft and accessible before you provide it.

The Making your content accessible guide provides further guidance about accessible file formats.

Drop-in sessions presentation slides

Download a copy of the presentation slides from our drop-in sessions:

Please contact the Web Content Team via a helpdesk ticket if you have a specific subject request for a session.