LJMU aligns itself with the AUA. The AUA is the leading professional body for Higher Education staff within professional services roles.
As an organisation, the AUA exist for their members. They offer support to help you enhance careers, boost your job prospects and create valuable networking opportunities. In short, they empower their members to take control of their career development.
AUA Mark of Excellence
LJMU achieved AUA Mark of Excellence in January 2018; a new award for Higher Education Institutions which recognises that the organisation has demonstrated its commitment to working with the AUA Statement of Values and AUA CPD Framework and has embedded them into its organisational development provision.LJMU is only the second institution to achieve this standard and first post-92 University.
AUA Professional Behaviours on the LDF Toolkit
Our LDF Toolkit has a dedicated playlist of development resources for each of the nine AUA Professional Behaviours under the Personal Skills section. We recommend using these to support yours and your colleagues' development in these areas. The resources are provided in a variety of different formats, being quick access and mobile device user friendly.
Please use this link to access the LDF Toolkit https://app.goodpractice.net/#/ljmu/s/61c929ae. To log-in enter your LJMU username followed by @ljmu.ac.uk e.g. ITSATEST@ljmu.ac.uk and use your current LJMU password. For further information about the LDF Toolkit visit its webpage here.
LJMU AUA CPD Programme
Taught development programme designed to support all staff - Professional Services, Academic and Research staff - performing professional services roles (administration, management and technical), in gaining professional recognition and accreditation at Accredited Membership and Fellowship level with the AUA. It is also aimed at enhancing particpants' continuing professional development (CPD) aligned to the AUA CPD Framework. Participants will also have the option of completing the SEDA Developing People and Enhancing Practice Award as part of the programme. Staff who successfully complete the programme will be entitled to use the post-nominal designation AMAUA or FAUA on any correspondence.
LJMU AUA Network
The LJMU AUA Network is run by our local AUA Advocate, Michael Monaghan and includes all LJMU AUA members. The Network exists to support AUA members and interested non-members at LJMU. The Network provides ongoing support to its members and holds monthly LJMU AUA Network Forums for staff to meet up during lunchtime, to catch-up and network, discuss AUA related matters and initiatives, enhance their CPD and participate in LJMU AUA CPD Award competitions.
If you are an AUA member (or interested non-member) and would like to learn more about the network please visit its webpage LJMU AUA Network Webpage.
The AUA exists to advance and promote the professional recognition and development of all who work in professional services roles in higher education, and to be an authoritative advocate and champion for the sector.
AUA members are individually and collectively committed to:
- the continuous development of their own and others' professional knowledge, skills and practices;
- actively championing equality of educational and professional opportunity;
- the advancement of higher education through the robust application of professional knowledge, skills and practices;
- the highest standards of fair, ethical and transparent professional behaviour.
The AUA believe this new statement of purpose and values is underpinned by the nine Professional Behaviours from the AUA CPD framework. Together these create a coherent cascade from high level to practical context for AUA members and the profession.
This model of professional behaviours highlights behaviour patterns that distinguish effective performance in HE professional services roles. The professional behaviours were developed through desk research, consultation questionnaires, workshops and focus groups which first took place in 2008. A total of 96 professional services staff representing 48 HEIs were involved in generating the behaviours. The model forms part of the AUA CPD Framework originally published in 2009, and was revised and refreshed in 2016.
There are nine key behavioural categories:
- Managing self and personal skills
Being aware of own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
- Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
- Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
- Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
- Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
- Engaging with the wider context
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
- Developing self and others
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
- Working together
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
- Achieving results
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
Each behavioural category has been considered at three levels.
- Self: behaviours that may be observed whatever the working situation
- Others: behaviours that may be observed when interacting with and influencing others, or when managing colleagues
- Organisation: behaviours that may be observed when influencing at organisational level or representing the organisation
LJMU aligns itself with the AUA Professional Behaviours, embedding them with its staff and working cultures.
If you would like any further information about the AUA, how LJMU works with them, Memberships, Accreditation or how their CPD Framework can be used as development needs analysis tool for self-assessment and reflection, please contact: Leadership and Development Foundation, LDF@ljmu.ac.uk, 0151 231 8014.