Embedding a Continuous Improvement Culture at LJMU

Support for Managers and Staff

Continuous Improvement (CI) is an ongoing effort to improve services, processes and products in order to enhance the experience of our students, staff and stakeholders. CI is achieved not through one specific method or technique, it is a mind-set and attitude based on the idea that there is always a better way of doing things. Approaches to CI should include involvement from all stakeholders to shape the way that work is done, based on their practical experiences. It should also focus on enhancing benefits and clear objectives, with the development of consistent approaches.

Organisational Development can provide bespoke guidance and sessions for teams and managers. To find out more, please email orgdev@ljmu.ac.uk

For a range of case study examples of how CI can impact in HE, please click here and here