We are here to help
You can log a Ticket on our Helpdesk in a few simple steps from your desktop or 'on the go' from your mobile phone!
It's quick and easy to log into our new system, Invida - simply visit: https://ljmu.invida.co.uk/simplified/home and select 'Single Sign-on'
Alternatively, scan the QR Code with your smartphone camera to launch the link.
User Guide: Logging a Ticket Using Invida
For building opening requests outside of hours please complete the out of hours form.
You may phone your requests/maintenance issues to the Estate Management Helpdesk on 5555
When calling the number you will have the following menu options:
Press 1 IT Services Helpdesk 8.30am-5pm Monday - Friday
Press 2 Estate Maintenance Helpdesk 24 hours Monday - Sunday
Press 3 Estate Management Helpdesk 8am-4.30pm Monday - Friday
Option 2 for Maintenance repairs
Operating a 24/7 Helpdesk Graham FM are the single source Estate Management maintenance contractor working alongside the Estate Management team.
If your issue is regarding a repair or breakdown in your area it can be classed as maintenance.
Please select option 2 and GRAHAM FM will help you.
[Examples are leaks, heating/cooling problems, lifts not functioning, lights/sockets/network points not working, doors/locks broken]
Please Note: Emergencies outside of normal work hours should be reported in the same way on 5555, selecting option 2 for Maintenance.
Option 3 for Estates Management Services
For cleaning, porterage, security issues or you want alterations or refurbishment please select option 3 and an LJMU member of staff will help you.
[Examples are furniture moves, clearing up spills, new power or network points, transportation of equipment/furniture within LJMU estate, requests for building opening outside normal working hours, decoration/painting requests]
You will need your budget code as some of this work is chargeable eg, replacement keys, extra points, installation of notice/wipe boards
These calls will be answered between hours of: 8:00am - 4:30pm Monday to Friday
ALL jobs are to be logged via the Helpdesk and not by approaching our staff individually, even in the case of emergencies. We will ensure jobs are rapidly transferred to controlling teams, and thus helping us to account and prioritise our workload across the Estate and get the right people involved.
Option 3 for requesting a project or minor work
Requests for Projects & Minor Works can be actioned by ringing the Helpdesk on 5555, option 3.
Your requirements will be logged and it would be helpful if you could have the following available:
- Your cost code (all Projects & Minor Works are rechargeable against your Unit)
- Date when work is required
- Specific Details of the Work
A member of the Estates Team will then contact you within seven days to have a more detailed discussion about your requirements and draw up a project brief.
How we handle your data
We will use the information in this form to process and respond to your request and to comply with our legal obligations.
For further information as to how we handle your data, please see the Information Compliance Privacy Notice.