Helpdesk
We are here to help
You can log a Ticket on our Helpdesk in a few simple steps from your desktop or 'on the go' from your mobile phone!
It's quick and easy to log into our new system, Invida - simply visit: https://ljmu.invida.co.uk/simplified/home and select 'Single Sign-on'
Alternatively, scan the QR Code with your smartphone camera to launch the link.
User Guide: Logging a Ticket Using Invida
For building opening requests outside of hours please complete the out of hours form.
You may phone your requests/maintenance issues to the Estate Management Helpdesk on 5555
When calling the number you will have the following menu options:
Press 1 IT Services Helpdesk 8.30am-5pm Monday - Friday
Press 2 Estate Maintenance Helpdesk 24 hours Monday - Sunday
Press 3 Estate Management Helpdesk 8am-4.30pm Monday - Friday
Faq Items
Option 2 for Maintenance repairs
Option 3 for Estates Management Services
Option 3 for requesting a project or minor work
How we handle your data
We will use the information in this form to process and respond to your request and to comply with our legal obligations.
For further information as to how we handle your data, please see the Information Compliance Privacy Notice.