Helpdesk

We are here to help

You can log a Ticket on our Helpdesk in a few simple steps from your desktop or 'on the go' from your mobile phone!

It's quick and easy to log into our new system, Invida - simply visit: https://ljmu.invida.co.uk/simplified/home and select 'Single Sign-on'

Alternatively, scan the QR Code with your smartphone camera to launch the link.

User Guide: Logging a Ticket Using Invida

For building opening requests outside of hours please complete the out of hours form.

You may phone your requests/maintenance issues to the Estate Management Helpdesk on 5555

When calling the number you will have the following menu options:

Press 1 IT Services Helpdesk 8.30am-5pm Monday - Friday

Press 2 Estate Maintenance Helpdesk 24 hours Monday - Sunday

Press 3 Estate Management Helpdesk 8am-4.30pm Monday - Friday

Faq Items

Option 2 for Maintenance repairs

Option 3 for Estates Management Services

Option 3 for requesting a project or minor work

How we handle your data

We will use the information in this form to process and respond to your request and to comply with our legal obligations.

For further information as to how we handle your data, please see the Information Compliance Privacy Notice.