Accessibility statement for ljmu.ac.uk
This accessibility statement applies to the www.ljmu.ac.uk website. It does not cover the following domains:
This website is run by us, and we want as many people as possible to be able to use it. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including JAWS, NVDA, VoiceOver and TalkBack)
We are also working on making the website text easy to understand and aiming for a reading age of a 12-year-old.
Some of our content is technical. We use technical terms when there is no simple language that we could use without changing the meaning of the term.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Most of this website is accessible. We know some parts of this website are not fully accessible:
- we have many old publication documents which are in PDF and Microsoft formats and have not been designed for accessibility
- we have promotional PDF documents that are designed for print and are not fully accessible
- live video streams do not have captions
- you cannot skip to the main content when using a screen reader
- some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email the Web Access Team
- write to Web Access, Brand and Design, LJMU, Rodney House, 70 Mount Pleasant, Liverpool L3 5UX.
We will consider your request and get back to you as soon as possible.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting the requirements of the accessibility regulations, then please email the Web Access Team.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Liverpool John Moores University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
ARIA (Accessible Rich Internet Applications)
Some ARIA attributes do not have alternative text or titles. This fails the WCAG success criterion 1.1.1 Non-text Content and 2.4.1 Bypass Blocks. We plan to resolve this by 31 December 2022.
Captcha content has audio alternative that is not accessible to the user. This fails the WCAG success criterion 1.1.1 Non-text Content. We plan to resolve this by 31 December 2022.
When navigating with the keyboard through the megamenu, the user cannot close the megamenu. This means that keyboard focus underneath the expanded menu is not fully visible. This fails the WCAG success criterion 2.4.7 Focus Visible. We plan to resolve this by 31 December 2022.
There is some incorrect focus order. This fails the WCAG success criterion 2.4.3 Focus Order. We plan to resolve this by 31 December 2022.
The visible focus on some elements do not have enough colour contrast. This fails the WCAG success criterion 1.4.11 Non-Text Contrast. We plan to resolve this by 31 December 2022.
Form fields are not programmatically associated. This fails the WCAG success criterion 4.1.1 Parsing. We plan to resolve this by 31 December 2022.
Some of our PDFs and Word documents are forms and essential to providing our services. For example, of the top 500 downloaded documents, 24 forms are published as Word documents. By April 2023, we plan to either fix these or provide accessible alternatives in line with WCAG 2.1 techniques.
Some images have alternative text that is either duplicated, or unnecessary, or does not fully describe the image. This fails the WCAG success criterion 1.1.1 Non-text Content and 1.4.5 Images of Text. We are working our way through our media library and have completed the updates for the high traffic images. We plan to largely resolve this by March 2023.
In some cases, users cannot use a keyboard to access all content and functionality of a web page. This fails WCAG success criterion 2.1.1 Keyboard. We plan to resolve this issue by 31 December 2022.
The language of the page is not identified. This fails the WCAG success criterion 3.1.1. Language of Page. We plan to resolve this by 31 December 2022.
Phrases in a different language do not use a lang attribute. This fails the WCAG success criterion 3.1.2. Language of Parts. We plan to resolve this by 31 December 2022.
Some links are announced multiple times by screen readers. This fails the WCAG success criterion 1.1.1 Non-text Content and 4.1.1 Parsing. We plan to resolve this by 31 December 2022.
Some links do not have fully descriptive text. This fails the WCAG success criterion 2.4.4 Link Purpose (In Context). We plan to resolve this through ongoing editing processes, and we aim to have it largely resolved by December 2023.
Some maps are not fully accessible to the user. This fails the WCAG success criterion 3.3.2 Labels or Instructions. We plan to resolve this by 31 December 2022.
Navigation and accessing information
Some user interface components do not name or announce content. This fails the WCAG success criterion 4.1.2 Name, Role, Value. We plan to resolve this issue by 31 December 2022.
There are several incidents where the website does not meet the WCAG success criterion 1.1.1 Non-Text Content. These are:
- the Search button is announced as ‘Go’ button
- arrows on the homepage are focusable but do not announce to the user
- the user is sometimes not aware that they are interacting with tab elements
- carousel indicators on mobile devices do not help screen reader users identify link purpose
We plan to resolve these issues by 31 December 2022.
The skip link is broken. This fails the WCAG success criterion 2.4.1 Bypass Blocks. We plan to resolve this by 31 December 2022.
Accordion elements are inconsistently identified. This fails the WCAG success criterion 3.2.3 Consistent Navigation and 3.2.4 Consistent Identification. We plan to resolve this by 31 December 2022.
Some page titles may not identify the contents or purpose of the web page. This fails the WCAG success criterion 2.4.2 Page Titled. We plan to resolve this by 28 February 2023.
A few pages have empty headings. This fails the WCAG success criterion 2.4.6 Heading and Labels. We plan to resolve this by May 2023.
Some control labels do not have meaningful text. This fails the WCAG success criterion 2.4.6 Headings and Labels. We plan to resolve this by 31 December 2022.
There are some instances where the text and background colours do not have enough contrast, and where colour is used to identify an error. This fails WCAG success criterion 1.4.3 Contrast (minimum) and 1.4.1 Use of Colour. We plan to resolve this by 31 December 2022.
Not all our content reaches our target reading age of 12 years old. This fails the WCAG success criterion 3.1.5 Reading Level. We are resolving this with guidelines for new content and for content that is reviewed. This should be largely completed by December 2023.
Some content does not reflow on different devices. This fails WCAG success criterion 1.4.10 Reflow and 1.4.12 Text Spacing. We plan to resolve this issue by 31 December 2022.
Screen reader technology
Accordion elements cannot be expanded with VoiceOver activated. This fails the WCAG success criterion 4.1.1 Parsing. We plan to resolve this by 31 December 2022.
Error messages are not announced by the screen reader. This fails the WCAG success criterion 3.3.1 Error Identification. We plan to resolve this by 31 December 2022.
Some loading messages and dynamic content is not read by the screen reader. This fails the WCAG success criterion 4.1.3 Status Messages. We plan to resolve this by 31 December 2022.
Some elements appear as descendants of other elements. This fails the WCAG success criterion 4.1.1 Parsing. We plan to resolve this by 31 December 2022.
Some elements are misused for visual structuring. This fails the WCAG success criterion 1.3.1 Info and Relationships. We plan to resolve this by 31 December 2022.
Some embedded videos do not use audio descriptions or text transcripts. This fails the WCAG success criterion 1.2.3 Audio Description or Media Alternative (Prerecorded) and 1.2.2 Captions (Prerecorded) and 1.2.5 Audio Description (Prerecorded). We plan to resolve this by February 2023.
Some videos have content that is presented visually which is not available elsewhere. This fails the WCAG success criterion 1.2.1 Audio-only and Video-only (Prerecorded). We plan to resolve this by February 2023.
Virtual tour videos are provided by a third party, Matterport.
PDFs and other documents
Our site contains 1,233 PDFs and other documents created prior to 23 September 2018.
Since 23 September 2018, we have created or updated over 3,300 documents, and there has been more than 1million unique downloads for all file formats.
The top 0.75% (25) of PDF and Word documents account for almost 30% (294,989) of all downloads since 23 September 2018. We will fix these documents by 31 January 2023.
We are focused on ensuring that new documents required for essential services are accessible.
We will also ensure that documents addressing the needs of, or are meant for, people with disabilities are accessible.
We plan to fix other PDFs and documents as and when they are updated and republished. This includes PDFs and documents created prior to 23 September 2018 that are being updated.
We will not fix any other documents due to the disproportionate cost burden of fixing the documents considering the frequency that these documents are accessed.
We will publish any new PDFs or Word documents to meet accessibility standards.
Content that’s not within the scope of the accessibility regulations
We are currently fixing all known non (A and AA) compliances that resulted from an accessibility audit in the week commencing 12 July 2021. In December 2022, we plan to invite UserVision to confirm these have been successfully resolved.
PDFs and other documents
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
The accessibility regulations don’t require us to fix pre-recorded videos published before 23 September 2020.
What we’re doing to improve accessibility
We're working towards WCAG 2.1 AA certification. We plan to confirm compliance during Q4 2023 (excluding PDFs & other burdens). We also plan to continue testing during 2023 in a programme of continual assessment.
Preparation of this accessibility statement
Our previous accessibility statement was last updated on 23 July 2021. This accessibility statement was reviewed and published on 19 October 2022.
This website was last tested the week commencing 12 July 2022. The test was carried out by User Vision.
We used a sample of pages to test in our approach which also included automated testing. See our sampling details and full accessibility report.