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Clearing FAQ

Clearing FAQ and next steps

Please note: Clearing 2020 has now closed. Interested in studying in 2021? Take a look at our courses.

Applicant FAQ

I have revised results, will you reconsider my place?

If your centre assessed grade meets or exceed the conditions of your original offer

You will be accepted onto your programme. We will hold your offer until 7 September (UCAS’ advisory deadline for applicants to meet academic offer conditions).

However, applicants who have applied for programmes where we have strict limitations due to regulated numbers may be offered deferred entry. These programmes are:

  • Adult Nursing
  • Child Nursing
  • Mental Health Nursing
  • Midwifery
  • Paramedic Science
  • Primary Education

If your revised results do not meet the conditions of our offer

If you don’t meet the conditions of our offer we will re-consider your application only if there are still spaces on the programme you originally had an offer for. 

If you wish to discuss any aspect of your application with Liverpool John Moores University, please contact the relevant admissions team. Contact details can be found on the applicant site.

I would like my offer to be reinstated based on my revised results

Please be aware that your place will not be automatically reinstated. We will not receive your centre assessed grades until Friday 21 August at the earliest so we are happy to accept your revised grades by email from your school or college and will verify your results when we receive them from your awarding body via UCAS. Please email your results to the relevant admissions team. Contact details can be found applicant site.

Appeals process

If your qualifications are being reviewed by Ofqual we will hold your offer until 7 September (UCAS’ advisory deadline for applicants to meet academic offer conditions).

What is Confirmation?

All A level results are released each year on results day.

At this time, all institutions will have made decisions to confirm the position of every student's application (unless additional examination results are still not known and are necessary to make a decision, e.g. GCSE Maths). If you have met the conditions of a conditional offer the University is committed to accepting you on this course.

There are three ways to check that you have been accepted:

  1. Call our Confirmation Helpline +44(0)151 231 5090 and speak to an advisor

  2. Check your phone; if you have a mobile number registered with UCAS you will have received a confirmation text from LJMU

  3. Log on to UCAS Track with your personal UCAS ID number.

If you have not met all the conditions of your chosen course the University may still be able to offer you an alternative programme. This will be indicated on Track by the symbol UCC and you are under no obligation to accept this alternative offer. UCAS will send you a Confirmation Change letter via Track outlining all the options available to you.

If you have been unsuccessful with both your CF and CI offers, you may also consider finding an alternative course through Clearing.

Note: you can expect to see confirmation of your place via UCAS Track and will receive a Confirmation letter in UCAS Track five to seven days after your place is confirmed (please note this letter will not be posted or emailed to you). If you have received this confirmation it is not necessary to contact the institution as your place is confirmed.

If you have sat for examinations other than A levels then your results are likely to be published on different dates. Although the Clearing process will remain the same for everyone who does not hold a confirmed offer, there are a number of qualifications for which we do not receive the results directly. If this applies to you please advise us by providing evidence of your qualifications as soon as you receive them, enabling us to confirm your place.

What is Clearing?

Clearing is a late application process.

So if you want to go to university this September, and don’t have a place on a course for whatever reason, or have changed your mind about where or what you want to study, Clearing is for you.

We can help you navigate the Clearing process with these top tips.

When is Clearing?

Clearing officially starts in July, however results day is when most applicants get their results and is the main event during Clearing. This is when universities will make known their course vacancies and entry requirements for late applicants. This is also the day that most courses will fill up, so if you want to get a place at university for September, act quickly.

How do I apply through Clearing?

The process is incredibly straightforward; however these steps can help you plan ahead:

  1. Keep checking UCAS Track for updates on your application. It is here that you will be notified if you are successful or have been referred into Clearing. You will also be able to enter Adjustment via Track, see the Clearing FAQs for more information

  2. To find course vacancies for September you can check UCAS and search our courses

  3. Search our Clearing courses for vacancies at Liverpool John Moores University

  4. Make sure you have a pen and paper handy when making your calls to take notes; you will need to supply details of your examination results, contact details and your Clearing number (beginning with a C, see UCAS Track)

  5. If you are made a verbal offer or are expecting to be called back, please ensure you take the name and direct phone number of the member of staff you are speaking to

  6. When looking for a course don't call universities randomly. Be aware that admissions staff may want to interview you over the phone, so try to make your calls from a quiet spot

  7. Don't just accept the first course offered to you but give some consideration to what the course entails and your own ambitions i.e. if you want to become a teacher look for courses relating to this field with Qualified Teacher Status (QTS) or that can lead to a PGDE (Postgraduate Diploma in Education)

  8. Seek advice – our Confirmation Line +44(0)151 231 5090 can offer guidance (international students please call +44 151 904 6499)

  9. Make sure to research the university and the city, not just the course. Liverpool is a lively and vibrant place with a lot to offer its students.

  10. Remember to contact the Student Loans Company as soon as your offer of a place is confirmed. Our Student Advice and Wellbeing team can offer advice – call 0151 231 3153/0151 231 3154 or email moneyadvice@ljmu.ac.uk

  11. Once you have your place, it's time to sort out your accommodation. LJMU guarantees accommodation to all new students, including those who apply through Clearing. Please visit our Accommodation section to view your options and apply online

Do entry requirements change during Clearing?

Yes, entry requirements can both increase and decrease during the Clearing period, so it’s best to call our vacancy hotline for the latest information. The LJMU course pages will also reflect what courses have vacancies and what a typical Clearing offer will look like in terms of points.

Can I apply through Clearing?

You are eligible to apply through Clearing if you:

  • do not hold any offers from any institutions
  • have failed to achieve the grades required and have therefore been unsuccessful with both your firm and insurance choice institutions
  • have declined or failed to respond to an offer of an alternative course
  • you are making a late application (after 30 June)

If you meet the above criteria you will be notified by UCAS that you are eligible for Clearing via Track and an 'add Clearing choice' button will appear on your 'choices' page. We would encourage you to regularly check the status of your application via UCAS Track.

All applicants in the Clearing process will be supplied with a Clearing number starting with the letter C – please remember to quote this number when speaking to universities.

Do I need to have a UCAS application to get a place in Clearing?

No, you do not need to have applied during the normal cycle to get a place in Clearing. However, to accept your offer, you will need to register* with UCAS – but this can be done after you have found a place.

*Please note a registration fee of £6 will apply.

How do I accept my Clearing offer?

To accept your offer, log onto to UCAS Track and ‘add Clearing choice’. You will have received an email from LJMU detailing the course and our institution code (L51). If you have a Clearing offer but haven’t applied yet through UCAS, you will need to register with UCAS first before you are able to accept – this costs £6 paid directly to UCAS. If you have any problems at all with this process, UCAS have lots of resources online to guide you: 

I’m holding an offer at another university, what do I do?

On results day if you hold an unconditional firm offer (UF) you will be able to release yourself into Clearing, via UCAS Track where a button should appear giving you this option. If in doubt, contact the university where you hold your offer and ask to be released into Clearing.

What happens when I get an offer in Clearing?

If a university decides that you meet the requirements of your chosen course they will make you a verbal offer. It is important to take time to consider the course offer and find out additional information about the course, the location and accommodation available. 

Students will be asked if they hold an offer elsewhere, and providing you are not holding a place at another institution you can accept the offer. The final step is to enter the university's details on UCAS Track. At LJMU we ask all students who are made verbal offers to reply to us within five days to confirm they wish to take up the place. Once all the necessary procedures are completed by the University, UCAS Track will be updated which officially confirms your place.

What is Adjustment?

If you have not only met but exceeded your original conditional firm (CF) offer you now have the opportunity to use the UCAS Adjustment process. Adjustment allows you to potentially reconsider where and what you would like to study.

Simply log on to UCAS Track and select 'Register for Adjustment' on your 'choices' screen. Please note that UCAS does not have the ability to see if you have met or exceeded your original offer and this process is entirely optional – many students will be very happy with their original choice.

The Adjustment process is available from mid to late August. A student's individual Adjustment period starts when their conditional firm (CF) choice changes to unconditional firm (UF). From this point you will have five calendar days (five 24 hour periods) to register and secure an alternative place.

If you become eligible to use Adjustment less than five calendar days before 31 August, you have the remaining time before then to have a place confirmed. For example, if you become UF on 29 August you will have three days to use the process.

If you decide to accept an alternative place via Adjustment your original choice will no longer be available to you. It is important that you think over all factors when considering Adjustment, including the academic and non-academic implications of changing course e.g. accommodation and/or student finance.

Once you have accepted a place at LJMU, take a look at our next steps guide.

Can I visit LJMU to help me decide?

We will be hosting a Virtual Open Day for 2020 entry on Friday 14 August 2020. 

It is the perfect opportunity to speak to staff and students, and explore our campuses from the comfort of your home.

If you can join us, simply register now.

Will I be able to get student accommodation as a late applicant?

All late applicants are guaranteed a room in our LJMU-approved student accommodation. Vacancies are filled on a first come first served basis, so as soon as you accept your offer on UCAS Track, get in touch. See also How to request student accommodation.

Help, I can't make a decision

Going to university is a life-changing step, so we understand that this is not an easy decision. Check out our tips for some help. Our Virtual Open Day for 2020 entry will also provide the perfect opportunity to get a feel for what we’re about, and what you can expect from studying with us.

Why not find out what some of our students thought of their Clearing experiences?

You've got your place – what's next?

Next steps for late applicants

Don’t worry if you’re making a late application through Clearing or Adjustment – we’re here to provide support and guidance about some of the next steps you need to take.

Check out the FAQ below to find out what you need to do now that you've gained a place at LJMU.

How do I apply for student finance?

If you need help and advice about how to apply for your grants or loans or have any questions about student funding you can call the Student Advice Team on 0151 231 3153 or 0151 231 3154 or email moneyadvice@ljmu.ac.uk.

For detailed information about fees, bursaries and scholarships, please visit our fees and funding section.


I have already applied for student finance, what do I need to do?

If you are from England and have already applied for student finance but now need to change the course or university on your student finance application, you can update your application by logging onto Student Finance section of GOV.UK.

If you go into My Account you can update your course and/or university online.

If you are from Wales, you should visit the Student Finance Wales website.

If you are from Northern Ireland, you should visit the Student Finance Northern Ireland website. 

You should do this as soon as possible if you want the money for the start of term. This is also a good opportunity to check over your application to make sure everything else is correct and if you have anything outstanding on your ‘to do’ list.


I haven't yet applied for student finance, what do I need to do?

If you have applied to go to university late or via Clearing and have not yet applied for your student finance, it is not too late to do so. You should log on to the student finance website and apply now. The website you need to use depends on where in the UK you normally live (not where you are going to study) .

If you normally live in England, apply on the Student Finance section of GOV.UK.

If you live in Northern Ireland, apply on the Student Finance Northern Ireland website.

If you normally live in Wales apply on the Student Finance Wales website.

How do I register as a student?

After you have accepted your place to study at LJMU you will be sent further information, either in the post (or via email if you are an international student) on what you need to do before you arrive at the University to start your degree. This will include:

  • Activating your LJMU computer account 
  • Uploading a photo for your student ID card 
  • Completing your online registration 
  • Planning for your Induction Week 

The University’s Before You Arrive microsite has all the guidance you need to complete these successfully and tips on getting ready for university life.

How do I request accommodation?

The good news is that all students who secure a place at LJMU during the Clearing period are guaranteed a room in one of our approved Halls. This applies if you receive an offer via our Clearing hotline but it also applies if LJMU was originally your insurance choice University and if you were always coming to LJMU but have not requested accommodation yet. Over 90% of our available rooms have private en-suite bathrooms and therefore we can usually offer you one if you want it, but we also have cheaper rooms in flats with shared bathrooms.

As soon as you have accepted an offer from LJMU, you can request a room via our applicant area. You will need your UCAS ID and registered email address to access the applicant area. You will not be able to request accommodation until we have received notification from UCAS that you have Firmly accepted an offer. If LJMU was your Insurance choice university but you are rejected by your Firm choice, you will be able to request accommodation from 8.00 am on Thursday, 13 August.

If you have received a verbal offer from the LJMU Clearing hotline, you will need to refer yourself on UCAS Track and accept the offer before you can access the applicant area and request accommodation. Please note that there is a delay of around one hour between accepting an offer on UCAS Track and being able to send an accommodation request. The Accommodation Office cannot accept requests via any other method and cannot override this delay, so please be patient and go back to the applicant area later.

The accommodation request form within the applicant area asks you to choose a Hall from a list of those that currently have rooms available. However, this does not guarantee that you will be offered a room in that Hall. The request form and website are kept as up to date as possible but the Clearing period is extremely busy and Halls may become full before we can update the information. If no room is available in your requested Hall, we may allocate you a room in another Hall that is similar in type, price and location.

Once we have received your request, we will allocate you a room in a Hall and transfer your details to the owner of that Hall. You will receive an email confirmation from us when that happens and shortly afterwards, the Hall owner will contact you by email. They will send you details of your room and explain what you need to do to complete the booking. It is important that you follow those instructions and respond to the Hall owner within 48 hours in order to secure the room booking.

For further information see our accommodation section.

What happens during Induction Week?

Induction Week marks the start of your life as a student at LJMU. Please check back soon as we'll outline what you can expect from your Induction Week.