Health and wellbeing support at LJMU
During your time with us you'll have access to a range of support.
The wellbeing of our students is vital to us here at LJMU. We care about your health and want to be there for you as you grow into your time here in Liverpool. Student Advice and Wellbeing provide a range of services to enhance your student experience and support you to be healthy, content and happy in your academic, social and student life.
Due to current circumstances we are cancelling all upcoming SAW workshops.
Further LJMU information and FAQs on coronavirus.
Services within the university are accessible only via email or telephone during the current covid19 outbreak.
For numbers please visit the Student Support section.
If you need to access support away from the university or out of hours please be aware of the following info and services:
If you are concerned about your mental health and your GP is not available then present yourself to your local mental health crisis service.
If you are still in Liverpool please present yourself to the mental health access service at either the Royal University Liverpool Hospital, telephone: 0151 706 0624 or Aintree University Hospital, telephone 0151 525 5980 where staff will be available to advise you.
Saneline: 0845 767 8000
CALM (men only): 0800 585858 (open 5.00p.m – midnight everyday including holidays).
Hub of Hope
If you need mental health support wherever you are in the UK, visit Hub of Hope or download the app.
A non-clinical centre for men experiencing suicidal crisis in Liverpool.
Phone: 0151 303 5757
TEXT: JP to 85258 for their 24/7 helpline
The Liverpool Light
If you feel you are in a mental health crisis and can't get timely access to suitable support then visit The Liverpool Light service which is a preventative out-of-hours mental health crisis service, open from 6pm – 12am, seven days a week. It has been set up to provide a safe place for people who are experiencing or at risk of a mental health crisis.
National telephone: 116 123 (this number is free to call)
Local telephone: 0151 708 8888 (local call charges apply) or email email@example.com
You can also visit the Liverpool branch of Samaritans on 25 Clarence Street, Liverpool L3 5TN. Call to check opening hours or visit the website.
A national charity dedicated to the prevention of young suicide and hosts HOPELINEUK which is a confidential support and advice service for children and Young People under the age of 35 who are experiencing thoughts of suicide.
Every Mind Matters
Tips and advice to look after your mental health.
Stay Alive app
This is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis.
Student Minds have gathered some helpful information and guidance to help people deal with the mental health and wellbeing impact Covid-19 is having on their university life.
Student Engagement Team
LJMU’s Student Engagement Team is here to help you with any issues you are having at university and direct you to appropriate support.
Details on other NHS Mental Health Apps.
Please contact the Student Engagement team first to talk through any issues you have – they will refer you on to other support services where appropriate.
SilverCloud self-help modules
LJMU has partnered with the self-help cognitive behaviour therapy programme, SilverCloud. You can access the online programmes to help you deal with anxiety, depression, stress or body image issues. Take the information and techniques you learn from each module and apply them to your day-to-day life.
If you’re having any problems that are affecting your ability to study, the Counselling Service is here to help you look at problems of a personal and emotional nature. The service offers an opportunity for you to talk about your concerns or share your problems with a trained counsellor. If you feel you would benefit from talking to someone, the counselling team can help, offering a free, confidential, one-to-one service.
You can access LJMU Counselling Service in the following ways
- Make an initial appointment: Contact us to book an appointment by email to firstname.lastname@example.org or on (0151) 231 3110 or by calling into the Counselling Service offices
- Come to a drop-in session; you don’t need to book an appointment
- Drop-in sessions: Aquinas Building Monday, Tuesday, Wednesday 10.00am – 4.00pm and Thursday 1.00 – 4.00pm, IM Marsh Campus (Room M111, Mossley Building) Thursday 10.00am – 4.00pm
The Counselling Service is located with Student Advice and Wellbeing Services on the ground floor of the Aquinas Building, off Maryland Street:
Student Advice and Wellbeing Services
Liverpool L1 9DE
Mental Health ServiceAccess to support
In the first instance please arrange an appointment with the student engagement team, who will meet with you and discuss your needs and direct you to the most appropriate service. email@example.com telephone 0151 231 3664
The mental health team are professionally trained and registered mental health practitioners, and can assess and monitor an individual students’ mental health. The service offers confidential appointments to support, monitor and assess and manage mental health symptoms and wellbeing concerns. In some cases referral on to specialist mental health services will be made with the agreement of the student.
The service operates Monday to Friday 9-5pm and is located in the Student Advice and Wellbeing service, Aquinas Building.
Telephone 0151 231 3579
Location: The Mental Health and Wellbeing Service is located with Student Advice and Wellbeing Services on the ground floor of the Aquinas Building, Maryland Street, Liverpool L1 9DE.
The Occupational Health Unit at LJMU seeks to promote and maintain the health and wellbeing of our staff and students. Find out about the services the Occupational Health Unit provides including: immunisations, referral for fitness, managing health issues, health screening assessment, vaccinations and travel advice, fitness to work and much more.
General health advice and support
Use the dropdowns below for useful health resources and information:
Finding a GP in Liverpool
Please register with a doctor as soon as you arrive in Liverpool. This will allow you to see a GP as soon as possible if you become ill and will make access to secondary health services, such as mental health support, much easier.
By registering with a practice you will have access to a local GP 24 hours a day, seven days a week just by ringing your usual practice number.
Your GP should be your first point of contact for medical care for illnesses that you can’t treat yourself or with the help of a pharmacist, so don’t forget to save your GPs number in your phone.
To find a local GP ring Healthwatch on 0300 77 77 007 or visit the NHS Choices website. If you are not from Liverpool you can still see your own doctor when you go home.
Confidential, expert advice and treatment of common health issues is available at every pharmacy, many of which are open late into the evening and no appointment is needed.
Care at the Chemist is a scheme that allows you to get medicines and advice for certain illnesses from your local pharmacy without having to go to your GP first. If you don’t have to pay for your prescriptions you won’t have to pay for any medicines supplied through the scheme. If you usually pay for your prescriptions you will only pay for what the item costs.
NHS Walk-in Services
NHS Walk-in Centres provide consultations, advice and treatment for minor injuries and illnesses. Also provided is emergency contraception and advice and Chlamydia screening for people under 25. More information, including contact details of the walk-in centres can be found on the Liverpool Community Health website.
Out of hours services, etc.
As well as your GP, there is help available from the GP out-of-hours service, pharmacies, NHS111 and walk-in centres. Using these services will help keep A&E free for emergencies and life-threatening conditions.
The Department of Health recommends that all students be fully immunised before arrival at university. You should arrange to see your doctor and make sure you are up-to-date with vaccinations against: Tetanus, Polio, Diphtheria, Meningitis C, Measles, Mumps, and Rubella. If you have had only one dose of the Measles, Mumps and Rubella (MMR) vaccine you will need to get the second dose at the appropriate time. Ask your doctor for advice. Ensure that your vaccination records are up-to-date, if you are not sure please contact your surgery and find out if you have been vaccinated for: Meningitis C First Mumps (MMR) Second Mumps (MMR). If you have, then you also need to find out the dates for when you were vaccinated. Please give your new doctor this information when you start university.
If you're under 25 years old and have not had a meningitis vaccination, you should contact your doctor to arrange one. Meningitis is an inflammation of the lining surrounding the brain caused by different organisms including bacteria, viruses, fungi and amoeba. It becomes particularly contagious in situations where large numbers of people live or work closely together (like students at university).
Be aware the vaccination has changed for Meningitis. The Department of Health has announced that the Men ACWY vaccine is going to be introduced from August 2015. Men ACWY vaccine will offer protection against the four groups of meningococcal bacteria A, C, W and Y.
Students going to university for the first time, including overseas and mature students up to the age of 25, should contact their GP to have the Men ACWY vaccine, ideally before the start of or in the first few weeks of the academic year. Also if you are a first time student, under the age of 25, have still not received the vaccine and are coming back in the next Semester after Christmas break be sure to speak to your GP about getting the Men ACWY vaccine
It is recommended that all students between 18 - 25 years old are up to date with their MMR (Measles, Mumps and Rubella) vaccination. If you have not received two doses of the vaccination in the past, please contact your surgery to arrange an appointment.
Finding a dentist in Liverpool
It is vital that you register with a dentist before you need one, as emergency treatment can be expensive and difficult to access. The NHS will provide any treatment you need to keep your mouth, teeth and gums healthy. Regular check-ups can help you avoid more expensive treatment later and prevent future dental pain.
For up-to-date information on which local dentists are registering new NHS patients, and approximate waiting times for an initial check-up, ring Healthwatch on 0300 77 77 007 or email firstname.lastname@example.org. If you are anxious about visiting a dentist you can ask Healthwatch for support and advice.
For urgent or emergency dental care when your usual dentist is unavailable call the Liverpool Dental Access Centre on 0161 476 9651.
Liverpool University Dental Hospital
The Dental Hospital does not provide routine primary dental care on a long-term basis. However, its role is to train dental students and provide secondary/specialist care for patients referred by local general dental practitioners. Referrals for specialist treatment must be made by letter by the patient's own general medical or dental practitioner.
Help with health costs
Students in full-time education who are under the age of 19 are automatically entitled to full help with health costs (except travel costs, in which case they can apply to the Low Income Scheme). Make sure you fill in an HC1 Form to apply for help with health costs such as prescriptions and dental care; they are available in pharmacies and from your GP.
Students aged 19 and over entering higher education generally have access to their own resources and are no longer classed as dependent children. They can apply to the Low Income Scheme, using form HC1, the same as all other adults, to see if they qualify for help. For more information visit: NHS Help with Health Costs or call the Low Income Scheme help line on 0300 330 1343
Looking after your sexual health
If you are sexually active, it’s important to make sure you know about contraception, protection from sexually transmitted infections (STIs) and how to maintain good sexual health. If you choose to have sex you have a responsibility to look after yourself and your partner. Alcohol and drugs affect judgment and increase risk-taking behaviour such as unsafe sex. In order to stay healthy and happy it helps if you are informed and prepared beforehand. Liverpool has excellent free, accessible and confidential sexual health services providing free condoms, sexual health and contraception advice and STI screening, see the Sexual Health Liverpool website for more information.
Alcohol and drugs
Drinking (in moderation) is an enjoyable and usually harmless feature of student life. Being responsible with your drinking will help you have a happy and healthy time at university. It’s a fact that getting drunk regularly can have potentially serious physical, social and academic effects. For more information and advice about alcohol, visit Drinkaware.
Almost half of 16 to 24 year olds in England and Wales have tried drugs at least once, most commonly cannabis. Sometimes it may seem that experimenting with drugs is part of the student experience. But always be aware that there is no shame in saying NO. For more information and advice about drugs, visit Talk to Frank.
Balancing study, work and a social life can mean that you may find it hard to take time to cook yourself healthy meals. Sometimes grabbing a takeaway or a sandwich can seem a tempting option on the way to campus/work or on the way home. It’s cheaper and healthier in the long run to make meals for yourself. Why not have a packed lunch or eat in with friends instead of eating out? It’s easy to manage if you take a little bit of time to plan and prepare. Take time out to do a good food shop. Don’t forget you can save even more money by buying supermarket own brands; they taste the same and cost a fraction of the big brand names. Liverpool has a great range of local food suppliers which offer cheap, good quality produce. Check out Student Grub; it offers a box full of healthy local fruit and veg delivered direct to your halls or campus with everything you need to make a filling recipe cooked in one pot. You can share with housemates or cook for yourself.
NHS Choices Website
You can find a wealth of advice about hundreds of health conditions by visiting the NHS Choices website: www.nhs.uk
If you have any questions at all about your health and wellbeing or what services may be available to support you, contact the Healthwatch Liverpool team for friendly, personal and independent advice.
Healthwatch Liverpool respond to enquiries, providing information and advice about the range of health and social care services and activities available in Liverpool. The team supports students to make decisions around their health and wellbeing and signpost them to appropriate services for their needs. We also gather feedback on peoples’ experience of services and get a view of what improvements they feel are needed.
You can contact Healthwatch Liverpool team on 0300 77 77 007, by text on 07842 552 878 or by emailing email@example.com. The office is staffed Monday-Friday 9am-5pm.
We have extended our opening hours with a late night on a Tuesday until 7:30pm and appointments on Saturdays (by arrangement only).
Access via Skype by arrangement. Interpreting can be arranged for people who do not speak English (BSL or other languages).
If you're looking for information about local services or activities LiveWellLiverpool is a great place to start – a directory of the city’s resources that can be used to search for information and explore options for care and support as well as social activities and clubs.
The online directory for mental health and wellbeing services, activities and groups in Liverpool. You can also find wellbeing tips and stories or contact WellbeingLiverpool to discuss which services may be most helpful for you.
Data Privacy and Confidentiality Statement
Student Advice and Wellbeing Services provide confidential information, advice and support to students at the University. We want all students who chose to share information with us to be secure in the knowledge that any information disclosed will be handled in a respectful, appropriate and legally compliant manner.
You have helped me to grow...thanks for your support over the past few years, knowing there was someone at the end of a phone really helped me.