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Health and wellbeing

Health and wellbeing support at LJMU

The health, welfare and wellbeing of our student community is our number one priority.

We understand that starting or returning to University in the current climate may mean that you have questions or concerns on a variety of issues. Please refer to the University’s information and FAQs section for useful information which will help you settle into/back into your studies.

If you still have concerns or need further support after reading this information, please contact the relevant team(s) within Student Advice and Wellbeing.

Your health and wellbeing is our priority and therefore appointments will be virtual or telephone. If you are unable to connect with us in this way, please contact the relevant team to discuss further.

As well as services within the University, there is a wealth of information online to help support you at this time and we know it can sometimes be overwhelming trying to navigate through this to find the right support you need.

The information below aims to present a variety of support that you may find useful during this time; from general wellbeing advice and guidance through to specialist support.

Please do not hesitate to get in touch should you need further help - you are not on your own at LJMU #LJMUtogether.

Email or call 0151 231 3664.

If your query is relating to a specific issue such as money, disability, international advice for e.g. - then please contact the relevant team(s) within Student Advice and Wellbeing.

Help available within Student Advice and Wellbeing

Student Wellbeing Team

Your Student Wellbeing Advisors are here to help you with any issues you are having at University that are affecting your wellbeing and/or your mental health

The Student Wellbeing Advisors are in each faculty please email to book a telephone appointment or call 0151 231 3664.

Details on other NHS Mental Health Apps.

Please contact the Student Engagement team first to talk through any issues you have – they will refer you on to other support services where appropriate.

SilverCloud self-help modules


LJMU has partnered with the self-help cognitive behaviour therapy programme, SilverCloud. You can access the online programmes to help you deal with anxiety, depression, stress or body image issues. Take the information and techniques you learn from each module and apply them to your day-to-day life.

SilverCloud have recently added an additional resource ‘Space from COVID-19’.

‘Space from COVID-19’ offers a variety of modules to support students and staff in these challenging times, from helping us developing emotional coping strategies through to support to deal with grief and loss.

 Sign up to SilverCloud today


Togetherall is an award-winning online mental health and wellbeing service designed to help people get support, take control and feel better. It provides 24/7 peer and professional support plus a range of wellbeing tools to help people to self-manage their mental wellbeing.


Fika - mental fitness

We have also partnered with mental fitness app Fika during COVID-19, enabling us all to benefit from an additional tool to stay motivated, productive, focused and connected during this period of remote work and study.

In response to the global Covid-19 pandemic, Fika has created a dedicated series of programmes allowing students (and staff) to learn from expert psychologists, other students, academics and professional athletes in five-minute video, audio and text programmes. 

These programmes are specifically designed to help combat the challenges of remote study/working and the mental health impact of the Covid-19 pandemic. Programmes and audio guides cover topics including managing distractions and uncertainty, maintaining motivation and positivity, staying connected, self-care and healthy habits. 

Find out information on how to access and download the Fika app.

Fika mental fitness logo

Counselling Service

To ensure that we are able to continue supporting our students, Counsellors will be available for booked telephone support calls, in the first instance. They can also offer a follow-up check -in call if required, and, or signpost you to further online resources if relevant. 

Please contact us by email at:

Counsellors are available between 9am – 5pm Monday to Fridays

Mental Health Service

Our Mental Health team can offer telephone support for students who are currently struggling with their Mental Health.  Our team can provide information and resources to help improve mental wellbeing, or signpost students to external services appropriate to their needs.

Please contact us by email at:

Mental Health advisors available between 9am – 5pm Monday to Fridays

Support with your mental health out of hours

If you are concerned about your mental health and your GP is not available then present yourself to your local mental health crisis service.

If you are still in Liverpool contact the virtual crisis hub number 0151 296 7200 or Aintree University Hospital, telephone 0151 525 5980 where staff will be available to advise you.

Occupational Health

The Occupational Health Unit at LJMU seeks to promote and maintain the health and wellbeing of our staff and students. Find out about the services the Occupational Health Unit provides including: immunisations, referral for fitness, managing health issues, health screening assessment, vaccinations and travel advice, fitness to work and much more.

Send us a message


Data Privacy and Confidentiality Statement

Student Advice and Wellbeing Services provide confidential information, advice and support to students at the University. We want all students who chose to share information with us to be secure in the knowledge that any information disclosed will be handled in a respectful, appropriate and legally compliant manner.

Read the Data Privacy and Confidentiality Statement