Girl sitting at a desk looking at a laptop

Student support schemes

LJMU have multiple support schemes and resources/services available to assist students. Please see the dropdowns below and watch our videos for further information.

IT and Data Support

The university is supporting students in accessing IT hardware and data for students. We are making making provision for assistance so that students can purchase a laptop and/or a data contract, or may receive a recycled device as described below.

  • Laptops provided under the laptop scheme will be available to students who meet the criteria and follow the application process set out below (subject to availability)
  • The university will award a limited number of data packages to students who following completion of the appropriate application process set out below are selected at random by the university
  • The university will award a limited number of recycled devices to students who following completion of the appropriate application process set out below are selected at random by the university

Laptop scheme

New Level 3 and Level 4 students  who meet the eligibility criteria provided in the policy below) can apply for a voucher to buy a new laptop procured by the university from an external IT company.

If their application is successful, students will be given a code towards the purchase of a laptop (students should check the specification required for their course before choosing a laptop. The allocation may not cover some of the higher specification machines required on certain courses).

Students who are eligible to apply will be contacted by email and provided a link to submit their application. The application deadline is 22nd October 2021.

Recycled IT Kit

The university has a limited number of used laptops and PCs that are to be distributed by a third-party provider.  This scheme is to be delivered in partnership with local charity Bulky Bobs, and offers access to recycled, university machines of a good specification.

Students are required to apply for this scheme via the LJMU website.


Students may also apply for assistance with the cost of a data package for their devices.

There are a limited number of data packages available for students to apply for.  The only eligibility criteria for this scheme is you are not in receipt of a Laptop voucher award.

Policy for laptops, data scheme and recycled devices for students

JMSU Advice Service

The JMSU Advice Service are here to provide free, impartial advice and support on university issues to all students at LJMU. Whether it is a single misunderstanding or a long-running dispute, we're here to ensure that you know what your options are. We can provide you with information regarding any next steps that you require in order to access academic advice from us, through to support from elsewhere in the university. Find out more information by checking out our Advice Service home page.

Student wellbeing

The Student Wellbeing Team is here to help you with any issues that are affecting your mental health and/or wellbeing.

If you need wellbeing support, you can:

The team will then refer you to the appropriate support service to help you.

Student Support Fund

The LJMU Student Support Fund helps students in financial hardship.

You can apply if you think you will not have enough money to cover essential expenditure, are experiencing financial hardship or struggling to make ends meet. 

You can apply online via MyLJMU. Before you do, you should log onto the Blackbullion money management website, which is free to all LJMU students.

Care leavers and estranged students

LJMU has a wide range of support for care leavers and estranged students including 1:1 advice and support from a dedicated member of staff; the John Lennon Imagine Award bursary and 365-day accommodation.

You can find out more on our website or by emailing

Disability and Dyslexia support at LJMU

The university has a team of disability advisers who can give you information about disability support available at LJMU.

They can assist with an application for Disabled Student Allowances (DSA), advise you about additional exam provision, reasonable adjustments on your course of study and arrange an assessment for a diagnostic report for an SpLD.

We also have a team of specialist study skills tutors who can support students who have disclosed a disability or learning need with their academic studies.

You can find more information on our support pages. You can also email or call 0151 231 3168.

Develop your academic skills at LJMU

The university has a team of skills tutors who can help you develop your understanding of university practices like academic research, writing and referencing.

You can also get advice on Maths and English, as well as guidance on using digital tools like the library search engine, Office 365 and Zoom.

You can access the classes, appointments and self-study resources or email to find out more.

Canvas help and support

Canvas experts are available 24/7 to answer your questions.

Simply click on the help icon in the Canvas main menu to call or chat online.

If you need help with a specific learning technology tool, try our Technology A-Z, or our Keep Learning with Canvas blog.

You could also take a few minutes to complete our ‘Welcome to Canvas’ course. You can access this from your Canvas dashboard once you have signed in to help you familiarise yourself with various Canvas tools and technologies.

Library Services

Our library services provides IT support for students. You can find all the information you need on the library website.

If you have a question about your IT, use the live chat option by clicking the orange ‘ask the library’ button on the right hand side of our pages.