Student support schemes
LJMU have multiple support schemes and resources/services available to assist students. Please see the dropdowns below and watch our videos for further information.
Laptop and Data Scheme
LJMU has introduced a new scheme to provide vouchers for students to buy laptops to support their studies.
Students are also able to apply for support with the cost of their data allowance.
The assistance plan is part of our commitment to ensuring that students have access to the support they need in response to the challenges posed by the COVID-19 pandemic.
Students can apply for a voucher to buy a new laptop procured by the university from an external IT company.
If their application is successful, students will be given a code to cover up to £578 towards the purchase of a laptop (students should check the specification required for their course before choosing a laptop. The allocation may not cover some of the higher specification machines required on certain courses).
Students who are eligible to apply have been contacted by email and provided a link to submit their application.
Students may also apply for assistance with the cost of a data package for their devices.
You should apply for the LJMU Student Support Fund. Certain documents will need to be provided including evidence of student finance and bank statements. In addition to support with data, the team will assess if students are eligible for any other support on hardship grounds.
JMSU Advice Service
The JMSU Advice Service are here to provide free, impartial advice and support on university issues to all students at LJMU. Whether it is a single misunderstanding or a long-running dispute, we're here to ensure that you know what your options are. We can provide you with information regarding any next steps that you require in order to access academic advice from us, through to support from elsewhere in the university. Find out more information by checking out our Advice Service home page.
The Student Wellbeing Team is here to help you with any issues that are affecting your mental health and/or wellbeing.
If you need wellbeing support, you can:
- Book a virtual/telephone wellbeing appointment via MyLJMU.
- Email us on firstname.lastname@example.org or call us on 0151 231 3664 (available 9am-5pm, Monday-Friday).
- Sign up for one of our webinars on a variety of wellbeing topics including managing anxiety.
- Access our self-help information and online mental health and wellbeing platforms.
- Enrol on our Canvas Open Course (Search: Student Advice)
The team will then refer you to the appropriate support service to help you.
Student Support Fund
The LJMU Student Support Fund helps students in financial hardship.
You can apply if you think you will not have enough money to cover essential expenditure, are experiencing financial hardship or struggling to make ends meet.
Care leavers and estranged students
LJMU has a wide range of support for care leavers and estranged students including 1:1 advice and support from a dedicated member of staff; the John Lennon Imagine Award bursary and 365-day accommodation.
You can find out more on our website or by emailing email@example.com.
Disability and Dyslexia support at LJMU
The university has a team of disability advisers who can give you information about disability support available at LJMU.
They can assist with an application for Disabled Student Allowances (DSA), advise you about additional exam provision, reasonable adjustments on your course of study and arrange an assessment for a diagnostic report for an SpLD.
We also have a team of specialist study skills tutors who can support students who have disclosed a disability or learning need with their academic studies.
Develop your academic skills at LJMU
The university has a team of skills tutors who can help you develop your understanding of university practices like academic research, writing and referencing.
You can also get advice on Maths and English, as well as guidance on using digital tools like the library search engine, Office 365 and Zoom.
Canvas help and support
Canvas experts are available 24/7 to answer your questions.
Simply click on the help icon in the Canvas main menu to call or chat online.
You could also take a few minutes to complete our ‘Welcome to Canvas’ course. You can access this from your Canvas dashboard once you have signed in to help you familiarise yourself with various Canvas tools and technologies.
Our library services provides IT support for students. You can find all the information you need on the library website.
If you have a question about your IT, use the live chat option by clicking the orange ‘ask the library’ button on the right hand side of our pages.