External wellbeing support

Further wellbeing resources

As well as services within the University, there is a wealth of information online to help support you at this time and we know it can sometimes be overwhelming trying to navigate through this to find the right support you need.

The information below aims to present a variety of support that you may find useful during this time; from general wellbeing advice and guidance through to specialist support.

Please don’t hesitate to get in touch should you need further help - you are not on your own at LJMU. We have a dedicated Student Wellbeing Team that are here to help you with any issues you are having at University that are affecting your wellbeing and/or your mental health

Email studentwellbeing@ljmu.ac.uk or call 0151 231 3664

If your query is relating to a specific issue such as money, disability, international advice then please contact the relevant team(s) within Student Advice and Wellbeing.

Wellbeing resources

General mental health and wellbeing online support

  • SilverCloud LJMU has partnered with the self-help cognitive behaviour therapy programme, SilverCloud. As an LJMU student you can access the online programmes for free to help you deal with anxiety, depression, stress or other issues.
  • Student Minds have gathered some helpful information and guidance to help people deal with the mental health and wellbeing impact Covid-19 is having on their university life.
  • Student Space is here to make it easier for you to find the support that you need during the coronavirus pandemic.However you’re feeling, help and guidance is available. Explore a range of trusted information, services and tools to help you with the challenges of student life
  • Every Mind Matters The NHS app for tips and advice to look after your mental health. Check out other NHS Mental Health Apps.
  • Hub of Hope If you need mental health support wherever you are in the UK, visit Hub of Hope or download the app.
  • The Mental Health Foundation have a range or resources and tips which are constantly being updated.
  • CALM offers support in coping with social isolation and offers free, anonymous and confidential webchat and helpline services open from 5pm to midnight for anyone who needs to talk.
  • Mind provides practical guides to help you take care of your mental health and wellbeing.
  • Rethink Mental Illness has a range of resources available to enable you to manage your mental health during this current time.
  • The Mix has a bank of support guides available designed for people under 25 covering issues from money, tenancy rights through to advice on supporting others coping during lockdown.

Support with your mental health out of hours

If you are concerned about your mental health and your GP is not available then present yourself to your local mental health crisis service.

If you are still in Liverpool contact the virtual crisis hub number 0151 296 7200 or Aintree University Hospital, telephone 0151 525 5980 where staff will be available to advise you.

For more support on help available out of hours if you are in a mental health crisis visit www.healthwatchliverpool.co.uk.

Find out more information on student mental health support.

A-Z of specialist support services


Anxiety UK: Offers a variety of self-help resources for anxiety related conditions

Body and Soul: Body and Soul is providing a weekly MindSET Livestream session that will be accessible to any young person feeling anxious or in psychological distress. You can register for each session and receive a link that will provide access to the event

Asylum and refugee support

UKCISA: UK Council for International Student Affairs provides advice for international students in the UK and universities, as well as to colleges and students' unions who support them. 

MRSN: Merseyside Refugee Support Network are offering telephone and email advice. Emergency face to face appointments (with distancing) will be available for the most extreme crisis interventions. Contact info@mrsnliverpool.org.uk or call 0151 709 7557.

ALM: Asylum Link Merseyside have moved to telephone casework advice helpline only. Tel: 0151 709 1713.

SOLA ARTS: This charity is offering therapy and arts activities for men who are in the process of seeking asylum and under Section 4, support and for men and women 18+ years old from asylum seeker, refugee and migrant backgrounds who have Leave to Remain.  

They are also supporting families through family craft and play programme which will now be via online activities, projects and events.

Contact via social media Facebook: solaartsliv; Twitter: @SOLAARTS; INSTAGRAM: @solaart

Autism support

The National Autistic society has a range of resources available to support you and your family.


Cruse Bereavement Care: If you have lost anyone due to coronavirus.

Bipolar support

Bipolar UK: Bipolar disorder support info including a useful support guide to help keep you well during this time

Carer support

Carers UK: offers specific coronavirus guidance on what support is available to you as a carer and those you look after.

Citizens Advice

Citizens Advice have suspended all face to face services until further notice. You can still contact their advice teams for telephone advice:

  • General Advice: 0344 848 7700 or callback@caliverpool.org.uk
  • Debt Advice: 0300 330 1196
  • Help to Claim Universal Credit: 0800 144 8 444
  • Self-help online including webchat

Domestic or sexual violence and abuse and victim support

In an emergency always, ring 999. Using a silent 999 call followed by 55 (or tapping/coughing into the phone) will enable police to respond.

If it feels safer to text for support rather than risk being over heard, Shout is a 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help. Shout is powered by a team of volunteers, who are at the heart of the service.

Support for children:

 Support directories:

Eating disorders

Beat Eating Disorders: If you have an eating disorder, or are supporting someone who does, you might have specific worries or practical concerns to do with the illness or treatment.

The Sanctuary: A chat room and safe space for people with an eating disorder to share concerns and advice on how they are coping with the pandemic. 


OCD-UK provides some useful support tips to help you manage your stress.

Sleep support

The Sleep Council provides advice and guidance on dealing with difficulties sleeping.

Substance issues support

We are with you offer free, confidential support with alcohol, drugs or mental health.

Alcoholics Anonymous

If you need help with a drinking problem either call the National Helpline free on 0800 9177 650 or email help@aamail.org

Zoom meetings are taking place on a regular basis. For more information visit the Alcoholics Anonymous website

Suicide support

James’ Place: A non-clinical centre for men experiencing suicidal crisis in Liverpool.

Tel: 0151 303 5757
Email: info@jamesplace.org.uk
Text: JP to 85258 for their 24 hour helpline

Papyrus: A national charity dedicated to the prevention of young suicide and hosts HOPELINEUK which is a confidential support and advice service for children and Young People under the age of 35 who are experiencing thoughts of suicide.

Samaritans: National telephone: 116 123 (this number is free to call) Local telephone: 0151 708 8888 (local call charges apply) or email jo@samaritans.org

Stay Alive app: This is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis.

Survivors of Bereavement by Suicide: Offers online help and support available to people who have been bereaved by suicide.

Working from home and wellbeing action plans

The Charlie Waller Memorial Trust has a useful working from home self-care guide to support you to look after your mental health and wellbeing when working remotely.

General health advice and support

Student Health Line

Mersey Care has introduced a new Student Health Line to give access to anyone studying on Merseyside who has physical, sexual and mental health concerns that requires same day urgent care.

The line will be staffed by our clinicians and is available to all students across Merseyside, who need to call 0151 295 9900, seven days a week between 8.00am until 8.00pm.

Where necessary, the clinician can signpost to an appropriate service or arrange video consultations and face-to-face appointments at a nearby Walk-In Centre.

Finding a GP in Liverpool

If you are moving away from home to start or return to study, it is really important that you register with a doctor (also known as GP – general practitioner). You should do this as soon as you can.

Registering as soon as you arrive will help to ensure that your GP can process your registration in good time, allowing you to access healthcare services early on if needed.

You'll need a GP in Liverpool for prescriptions, referrals, sick notes and general health care. Your GP should be your first point of contact for medical care for illnesses that you can’t treat yourself or with the help of a pharmacist, so don’t forget to save your GPs number in your phone.

The majority of LJMU students moving to Liverpool register at Brownlow Health Central, it is a large GP practice with 3 sites in the city centre where many students go to and also offers an eConsult Service.

Find out more information on GP practices available in the city centre.


Confidential, expert advice and treatment of common health issues is available at every pharmacy, many of which are open late into the evening and no appointment is needed.

Care at the Chemist is a scheme that allows you to get medicines and advice for certain illnesses from your local pharmacy without having to go to your GP first. If you don’t have to pay for your prescriptions you won’t have to pay for any medicines supplied through the scheme. If you usually pay for your prescriptions you will only pay for what the item costs.

Use NHS Choices or the Livewell Liverpool directory to find your nearest pharmacy and check their opening times.

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You answer questions about your symptoms on the website, or by speaking to a trained adviser on the phone. Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice

To get help from NHS 111, you can:

If you have difficulties communicating or hearing, you can call 18001 111 on a text phone - use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.

NHS 111 is available 24 hours a day, seven days a week.

NHS Walk-in Services

Walk In Centres provide consultations, advice and treatment for minor injuries and illnesses

Since the start of the Covid-19 pandemic, Liverpool’s walk in centres are operating a telephone triage and appointment system only. You should not visit a walk in centre without an appointment. Following the telephone triage with a clinician, patients will be provided with a defined appointment time for further assessment and treatment at the most appropriate walk-in centre.

Liverpool Walk-in Centres telephone: 0300 100 1004. Two Walk-In Centres are currently operating in the city, on a telephone triage and appointment system only:

  • Old Swan walk-in centre - Crystal Close L13
  • Garston walk-in centre - South Liverpool Treatment Centre, Church Road, L19

You can find more information on Walk-in Centres in the Merseycare website.

Out of hours services, etc.

As well as your GP, there is help available from the GP out-of-hours services, pharmacies, NHS 111 and walk-in centres. Using these services will help keep A&E free for emergencies and life-threatening conditions. Find out further information on these services.


The Department of Health recommends that all students be fully immunised before arrival at university. You should arrange to see your doctor and make sure you are up-to-date with vaccinations against: Tetanus, Polio, Diphtheria, Meningitis C, Measles, Mumps, and Rubella. If you have had only one dose of the Measles, Mumps and Rubella (MMR) vaccine you will need to get the second dose at the appropriate time. Ask your doctor for advice. Ensure that your vaccination records are up-to-date, if you are not sure please contact your surgery and find out if you have been vaccinated for: Meningitis C First Mumps (MMR) Second Mumps (MMR). If you have, then you also need to find out the dates for when you were vaccinated. Please give your new doctor this information when you start university.


If you're under 25 years old and have not had a meningitis vaccination, you should contact your doctor to arrange one. Meningitis is an inflammation of the lining surrounding the brain caused by different organisms including bacteria, viruses, fungi and amoeba. It becomes particularly contagious in situations where large numbers of people live or work closely together (like students at university).

Be aware the vaccination has changed for Meningitis. The Department of Health has announced that the Men ACWY vaccine is going to be introduced from August 2015. Men ACWY vaccine will offer protection against the four groups of meningococcal bacteria A, C, W and Y.  

Specialist information for students can be found in this NHS info leaflet. You can also find out more information on the Meningitis Research site.

Students going to university for the first time, including overseas and mature students up to the age of 25, should contact their GP to have the Men ACWY vaccine, ideally before the start of or in the first few weeks of the academic year. Also if you are a first time student, under the age of 25, have still not received the vaccine and are coming back in the next Semester after Christmas break be sure to speak to your GP about getting the Men ACWY vaccine

Visit Meningitis Now for further information


It is recommended that all students between 18 - 25 years old are up to date with their MMR (Measles, Mumps and Rubella) vaccination. If you have not received two doses of the vaccination in the past, please contact your surgery to arrange an appointment.

Finding a dentist in Liverpool

It is vital that you register with a dentist before you need one, as emergency treatment can be expensive and difficult to access. The NHS will provide any treatment you need to keep your mouth, teeth and gums healthy. Regular check-ups can help you avoid more expensive treatment later and prevent future dental pain.

Due to Covid-19, the way that dental practices must operate, has changed. Dental treatment is limited due to the higher Covid-19 risk involved in most procedures. Currently, there is a phased return to dental services reopening.

For up-to-date information on which local dentists are registering new NHS patients, and approximate waiting times for an initial check-up, call Healthwatch on 0300 77 77 007 or email enquiries@healthwatchliverpool.co.uk.

If you are anxious about visiting a dentist you can ask Healthwatch for support and advice.

Emergency dental appointments

For emergency appointments only you can contact the Dental Helpline on 0161 476 9651 from 8am to 10pm every day, including weekends and Bank Holidays.

This service can only be accessed in an emergency – i.e. if you are in severe dental pain. You will be asked questions about the dental issue you are experiencing, and a dental nurse will assess whether you require an emergency dental appointment, and book this if required.

Please note that the Liverpool University Dental Hospital is unable to see walk in emergency dental patients during the pandemic.

Help with health costs

Students in full-time education who are under the age of 19 are automatically entitled to full help with health costs (except travel costs, in which case they can apply to the Low Income Scheme). Make sure you fill in an HC1 Form to apply for help with health costs such as prescriptions and dental care; they are available in pharmacies and from your GP.

Students aged 19 and over entering higher education generally have access to their own resources and are no longer classed as dependent children. They can apply to the Low Income Scheme, using form HC1, the same as all other adults, to see if they qualify for help. For more information visit: NHS Help with Health Costs or call the Low Income Scheme help line on 0300 330 1343

Looking after your sexual health

You can access sexual health services, which provide lots of services including emergency contraception, other various types of contraception, LGBT+ wellbeing support, a range of STI screening, referrals for some counselling, pregnancy testing, abortion referrals and some services offer cervical screening.

The way these services are operating, has changed due to Covid-19. This includes being able to access some services online. Sexual Health clinics are appointment only systems. You should not attend a clinic, without an appointment.

To find out more about how to access these services, the latest changes to clinics and services, book a clinic appointment, or get more info on what these services can offer visit Liverpool Sexual Health.

Further information:

Alcohol and drugs

Drinking (in moderation) is an enjoyable and usually harmless feature of student life. Being responsible with your drinking will help you have a happy and healthy time at university. It’s a fact that getting drunk regularly can have potentially serious physical, social and academic effects. For more information and advice about alcohol, visit Drinkaware and Drink Less Enjoy More.

Almost half of 16 to 24 year olds in England and Wales have tried drugs at least once, most commonly cannabis. Sometimes it may seem that experimenting with drugs is part of the student experience. But always be aware that there is no shame in saying NO. For more information and advice about drugs, visit Talk to Frank.

There is local free, confidential support to people experiencing issues with drugs, alcohol or mental health provided by We are With You.

Find out more about the support and local services available in your area.

Healthy eating

Life at university can be busy and demanding so it’s really important that you take care of your wellbeing and take time to make sure you make the right decisions around food choices. What you eat can have an impact on how your mind and body works.

Eating well and having a healthy, seasonal balanced diet can not only help to improve how you feel, but it can also save you money and be better for the environment.

Cooking together with your group is also a really nice way to unwind, make connections with your new friends from uni and help you feel more settled into student life.

Why not try an LJMU Bubble box and cook a meal together?

Further inspiration on cheap and healthy recopies to cook can be found here:

NHS Choices Website

You can find a wealth of advice about hundreds of health conditions by visiting the NHS Choices website: www.nhs.uk 

Healthwatch Liverpool

Healthwatch Liverpool logo

If you have any questions at all about your health and wellbeing or what services may be available to support you, contact the Healthwatch Liverpool team for friendly, personal and independent advice.

Healthwatch Liverpool respond to enquiries, providing information and advice about the range of health and social care services and activities available in Liverpool. The team supports students to make decisions around their health and wellbeing and signpost them to appropriate services for their needs. We also gather feedback on peoples’ experience of services and get a view of what improvements they feel are needed.

For more information or advice about finding health services in Liverpool:

Livewell Liverpool

If you're looking for information about local services or activities LiveWellLiverpool is a great place to start – a directory of the city’s resources that can be used to search for information and explore options for care and support as well as social activities and clubs.

Wellbeing Liverpool

The online directory for mental health and wellbeing services, activities and groups in Liverpool. You can also find wellbeing tips and stories or contact WellbeingLiverpool to discuss which services may be most helpful for you.