Advice and Guidance

Please see below a range of information, web links and contact details, which can be used to inform the development and operation of Collaborative Programmes, delivered in partnership with the University.

If you have any queries which are not answered below, please raise a Helpdesk or alternatively please contact

Faq Items

Key Contacts

If you are not sure who to contact, please use our Summary of Key Contacts to help direct your query.

If further information is required, a member of Academic Registry could provide advice, you can raise a query using the Helpdesk using your LJMU log in details. If you have a query but you do not have an LJMU username and password, please contact

Forwarding LJMU Emails

If you wish to automatically forward on emails from your LJMU account, guidance is available here.

Academic Appeals

For Validated and Franchise arrangements, Academic Appeals are made in line with the University's Academic Framework.

For Joint and Dual Awards, the arrangements for Academic Appeals will be confirmed within the Operational Framework, please see details in the Guidance for Joint and Dual Partnerships.

Academic Calendar

Academic partners are not always required to follow the LJMU Academic Calendar.  The arrangements for delivery of the programme will be agreed at validation and (deadlines for administration of the programme will be agreed with the associated School). 

For reference, the University calendar is available Academic Calendar.

Academic Registry Training Schedule and Partnerships Forum

To keep partners up to date with the academic, regulatory and sector developments, Academic Registry organises regular training sessions and a Partnerships Forum which normally meets annually.  All partner staff are welcome to attend relevant training sessions arranged by Academic Registry and whenever possible, sessions will also be made available electronically. 

Details for the Partnership Forum will be shared with partner staff in advance, and some resources from previous forums are available here.

Academic Regulations, Policies and Quality Processes

Academic partner programmes are required to be delivered in line with agreed expectations in relation to the application of the LJMU Academic Framework regulationsAcademic Policies and Quality Assurance processes

There may be some variation in how these expectations are applied, depending on the model of the partnership (e.g. Franchise, Joint or Validated), and details of any variations will be determined during Validation or Periodic Programme Review

If further information is required, a member of Academic Registry could provide advice, you can raise a query using the Helpdesk using your LJMU log in details. If you have a query but you do not have an LJMU username and password, please contact

Access to Continuing Professional Development Opportunities at the University

The Teaching and Learning Academy offers a range of Continuing Professional Development activities.  Staff from collaborative partners teaching on programmes leading to LJMU awards can attend any non-award bearing activities that directly support the teaching and learning or enhance the experience of the students within the partnership on the same basis as LJMU staff.  Details of these events will be circulated as they become available.  The event details include procedures for booking a place and any costs involved.

Admissions Requirements

The entry criteria for collaborative programmes will be agreed at validation, and any changes between validation and Periodic Programme Review events will be considered by the Recruitment Policy Panel.  Decisions relating to the entry criteria for collaborative programmes will be informed by consideration of the University International Entry Requirements, available here.

Alumni Community

All graduates of LJMU, Liverpool Polytechnic, our founding Colleges and partner institutions are invited to join thousands of LJMU graduates from all over the world on LJMU Connect; our official online alumni community.

With LJMU Connect you can:

  • Connect - Find and reminisce with fellow graduates, see what they have been up to and stay in touch.
  • Give back - Introduce, employ and offer to act as a mentor to our graduating students.
  • Expand - Leverage your professional network to get introduced to people you should know.

The alumni office can be contacted directly by email at

Boards of Study

Collaborative Partners are required to operate Boards of Study for collaborative programmes, in line with the University's Guidance for Boards of Study. Any exceptions to this would need to be agreed by the Academic Quality and Standards Committee (AQSC) or for Joint and Dual partnerships would be outlined in the Operational Framework.

The approved minutes of collaborative Boards of Study should be submitted to Academic Registry via the Academic Quality and Standards Helpdesk, selecting the Boards of Study option.

Careers Advice and Resources

Unless specified otherwise in the collaborative agreement, support for students about their employability & future careers is provided by the Collaborative Partner which is delivering the LJMU-validated programme in partnership with the University.  Therefore, collaborative students are not eligible for the LJMU-specific Future Focus employability programme.

For collaborative undergraduate programmes, employability-themed learning, including students’ self-awareness of their interests & capabilities, must be embedded at Level 4.  This is a requirement of the Academic Framework regulations (AG.A4.2.7).

Collaborative students have access to Online Guides and Advice via their University log-in details.

Certificates and Transcripts

Students who complete a Collaborative Programme which is delivered in partnership with a partner institution and is validated by Liverpool John Moores University will be provided with a certificate and/or transcript, as appropriate.  The award of any certificates and/or transcript are made in line with the Final Transcripts and Awards Certificate Policy and the Certificate and Transcripts for Students on Collaborative Programmes Policy, which are available via the Policy Centre.

Any queries relating to awards should be raised via the Helpdesk.

Collaborative Student Admissions

Unless specified otherwise within their contract, the partner will be required to provide details of new students using the template supplied ahead of each defined entry point.  The completed template should be emailed to the relevant LJMU school for processing and creation of the student record.

Within the file parser template, there is a guidance tab which should be reviewed prior to completion.  Please be advised, incomplete rows of data will not be imported into SIS and be returned to the partner.

Collaborative Student Enrolment

Partner students will not be subject to online Student Registration (unless specified otherwise in the contract).  Once the student record has been created, a unique student ID number will be generated.  The partner will be provided with this ID number and will notify the student.  The student will then be able to activate their LJMU IT account, further details here.


For both national and international collaborative programmes/partners, unless specified otherwise in the contract, graduation ceremonies for collaborative students will be arranged by the Partner which is delivering the LJMU validated programme in partnership with the University.

IT Software Licenses

For both national and international collaborative programmes/partners, unless specified otherwise in the contract, software should be provided by the partner institution which is delivering the LJMU validated programme.

Due to strict licensing obligations imposed by rights holders, most of the software available to LJMU students and staff is not available to partner organisations for the reasons listed below:

1.      The software agreements LJMU subscribe to only covers those students/staff directly enrolled or employed at the University.

2.      Licences can only be issued to staff and/or students who are included in the University’s HESA figures (which does not, in the majority of cases, include partner organisations).

For those students and staff at partner institutions who are able to visit one of LJMU’s libraries, some non-restricted (device licensed) software is available to use.

Microsoft Office 365 is available to all staff and students at partner institutions.

Language of Delivery

All University awards are required to be fully taught and assessed in English.

Library Services

Collaborative staff and students have access to a range of services provided by the University’s Library Services.  Details of the resources and services available through the University Library are summarised here, and can be accessed through the Library website.

Link Tutor

Academic partnerships are appointed a Link Tutor at the University.  Information and Guidance about the Link Tutor role is available within the Link Tutor Guidance.

LJMU Committees

Further information such as the terms of reference, membership and dates for LJMU committees involved in the quality oversight of LJMU programmes, including collaborative programmes, is available here.

Marketing and Public Information

Usually, a partner may only advertise programmes after the conditions of Validation have been met and the Partnership Agreement/contract has been signed. 

Marketing of all collaborative programmes are required to take place in line with the expectations of the University, as outlined within the Guidelines for Marketing and Public Information for Collaborative Partners and the Brand Guidelines for Partner Institutions

Liverpool John Moores University’s official name in Chinese is 利物浦约翰摩尔大学。We use this in our contracts and communications with our partners in China.

Partner Programme Leader

A Partner Programme Leader will be appointed for collaborative programmes, as a key contact at the partner for the University at the programme level, for oversight of the programme and completion of academic quality and standards activities.

Programme Guides

A Programme Guide template is produced by the University, and it is expected that this will be used to produce a Programme Guide for each collaborative programme.  Guidance for the development and approval of the Collaborative Programme Guide is also available online

Recognition of Prior (Experiential) Learning

Collaborative Partners are required to comply with the University's Recognition of Prior Learning Policy. The Recognition of Prior (Experiential) Learning and Credit Transfer Handbook outlines the University's approach and process for RPL.

The RP(E)L claim form and the mapping template for RP(E)L are available here.

Staff & Students: Problems accessing LJMU services

LJMU is implementing Multi Factor Authentication for additional cyber security to protect everyone's data. All staff and students must sign up for it here.

If a student loses their phone or cannot verify their MFA, partner institutions need to verify their identity, then log a request through our Helpdesk
, on their behalf. LJMU’s IT support can then amend their MFA verifications details, so that they can gain access again.

Staff Approval and Staff Cards

The University maintains oversight of the teaching teams of all collaborative programmes, and all members of teaching staff should be approved by the University before teaching on a University validated programme. 

Once new members of teaching staff have been approved to teach on a University validated programme, they can apply for an LJMU IT account and collaborative staff ID card.  A collaborative IT staff account can be used to access:

  • the LJMU electronic library resources (subject to licence restrictions) – details available here
  • the University’s VLE, Canvas – details available here, under the heading Virtual Learning Environment, Canvas
  • LJMU’s Webhub, which can allow staff to view data related to your institutions programmes and students with LJMU - details available here, under the heading Webhub

Details of how new staff members are approved and how staff can apply for LJMU IT access are outlined here, under the heading Operation and Management of Collaborative Partnerships

Maintaining LJMU IT Accounts

LJMU passwords expire after 60 days and should be changed regularly. 

The account will become inaccessible if the password is allowed to expire.  In these instances, a password can be changed using the ‘Change your Password’ link.  Collaborative members of staff can also use the ‘LJMU - My Account’ link to manage their LJMU IT account.

Student Complaints

The operation of Student Complaints Procedures at partner providers are required to comply with the expectations of the UK Consumer Rights Act 2015 and the EU Alternative Dispute Resolution Directive.  Compliance is overseen by the Office of the Independent Adjudicator (OIA).  The Office of the Independent Adjudicator (OIA) set out principles of natural justice and the standards within their Good Practice Framework.

For Validated and Franchise arrangements, student complaints follow the  LJMU Student Complaints Procedure for Academic PartnershipsThis provides a clear and consistent approach for any student studying at a collaborative partner with LJMU to raise a complaint. 

If Partner Providers already have a locally developed student complaint process, a student is able to follow this process in the first instance, and that would constitute Stage 1 of the LJMU Student Complaints Procedure for Academic Partnerships.  Further details are outlined with the full guidance which is available online.

For Joint and Dual Awards, the arrangements for Student Complaints will be confirmed within the Operational Framework, please see details in the Guidance for Joint and Dual Partnerships.

Student Enrolment, Change of Status and Student Cards

Partner Providers will work with the associated LJMU School/Department to ensure students are enrolled on the correct modules and that the student records are maintained in the University Student Information System. 

As part of the enrolment process onto Liverpool John Moores University's programmes, students studying at Partner Colleges are required to activate their LJMU IT accounts and to upload a current photograph here.

Services for current students enrolled on LJMU programmes delivered at partner providers are available here.

Partner Providers are required to notify the administrative team within the associated Faculty of any changes to the student record (e.g. changes of address or personal email, changes of programme or mode of study) in a timely manner. Please see the Key Contacts (above) for contact details.

Student Cards

Student cards for collaborative students will be sent by the University to the partner for distribution following enrolment.  If a university card is lost, the loss should be reported, please see contact details online.

A username and password will accompany the card, along with brief guidelines on accessing LJMU on-line learning resources. A more detailed Fact Sheet is available here.  

Student Support / Student Advice and Wellbeing

Unless specified otherwise in the collaborative agreement, student support such as guidance about money and finance, counselling, disability and safeguarding, is provided by the Collaborative Partner which is delivering the LJMU validated programme in partnership with the University.  Details of the support available to students will be specified with the Programme Handbook.

In addition, LJMU Student Advice and Wellbeing Services have a number of online resources available, which can be accessed here.

Students at the Heart Conference

All partner staff will be invited to participate or attend the annual Students at the Heart Conference. Details about the Students at the Heart Conference are available on the website and are updated annually.

Information will be circulated to Partner colleagues during the preparation stages of each conference.

Types of Partnership

The University works with a range of partnership arrangements, with different collaborative partners and different models of partnership arrangements.  Definitions for the partnership arrangements which are used by the University are found here.

Virtual Learning Environment - Canvas

Collaborative partners are entitled to use the LJMU Virtual Learning Environment, Canvas, to deliver LJMU validated courses. Approved staff and enrolled students may use their University staff and student log-in details to access Canvas, here.

Support for new collaborative partner programme teams in the use of Canvas is available from the LJMU Teaching and Learning Academy.  Advice and guidance for staff about using Canvas is available here.

In addition, the A-Z guidance for Canvas and other learning tools provides a comprehensive suite of materials designed to address many of the questions or issues that users may have. 

Some LJMU Canvas facilities are not available to collaborative partners.  These include Panopto and Zoom.  If these are needed they should be accessed via the Partner Provider.

Collaborative partners can access Turn-It-In through LJMU Canvas.


The University Webhub provides an interface for collaborative partner staff to access and interact with student data relating to their Collaborative Programme(s) which is held by the University, for specified activities including Continuous Monitoring, External Examiner Reports and preparation for Boards of Examiners.  

Partner staff will require their LJMU log-in details to access WebHub, see further information about Staff Approval and Staff Cards on this webpage. 

All staff are prompted for multi-factor authentication (MFA) when accessing WebHub from outside the university. You can register for MFA by clicking here. Please note that without registering for MFA you will not be able to access WebHub.

Further information and frequently asked questions can be found on the Help With IT webpages.