Multi-Factor Authentication

Multi-Factor Authentication (MFA) is an important tool in keeping all our data and systems safe from cyberattack.  That’s why, whether it’s a fingerprint reader on a smartphone, or a code generator provided by your bank, most of us are familiar with multifactor authentication in some form. It increases security by combining something you know, like a PIN or password, with a second identifying factor. This could be one of many things – a smartphone app, a code, a fingerprint, face or voice recognition. This helps to prevent an attacker who has managed to gain possession of your password or PIN from accessing your accounts.

We now use MFA at LJMU for the majority of our systems. 

To register for MFA, follow these instructions:

Please note
You will need to follow the setup on a desktop or laptop, before setting up the app on your phone.

  • Go to
  • Sign in using your username followed by - like you use for Canvas and Office365 - then click Next.
     (This is not your email address, so it looks like, and not
  • Enter your password if you are prompted.
  • You will be taken to the Additional security verification web page. Choose your preferred verification option from the three available. We recommend using the Mobile App option as the most secure and easiest to use.

Click one of the following options for further instructions on configuring MFA:

Faq Items

Mobile app – to be prompted via smartphone app (recommended)

Authentication phone – to be prompted via SMS text message or voice call to a mobile phone

Once you have set up MFA, you can test it is working by going to:

This simple web page requests authentication through MFA and lets you know if it worked correctly.

It’s a good idea to do this before you need to access something important.

Frequently asked questions

Frequently asked questions

Can I use a different authenticator app?

What if I can’t use my phone?

What if I get a new phone?

What if I change my mobile number?

What if I do not have a phone?

What if I want to change my authentication method?

How can I get help?