What to do if you have trouble submitting to Canvas

This guide is aimed at helping you if you are having a problem submitting your work on Canvas.  

What are the late submission rules

The Your study and Assessment web page provides details on all the rules and regulations around submission. This page will help you understand more about the types of formal requests for late submission and how a late submission might affect your grade.  

How you can get help 

Web resources: The following page has been created to take you through the submission process.

24/7 online support: Go to the help area on canvas and get support from our 24/7 Canvas experts. There is 24/7 help and support available via email, phone (+44 (0)808 189 4061) and online chat. 

If Canvas is not available: We recommend you follow this process in the event of Canvas system failure to ensure that you have a record of your attempt.  

• Contact your Tutor: If you cannot submit, contact your tutor for advice about alternative methods of submission. 
• Keeping a record of your submission: Take a screen grab of the issue you have encountered when submitting your coursework. A screen grab captures the window you are viewing on your computer and this can be used as evidence to support your claim. Ensure you have the window open including the URL in your screenshot and simply hit the ‘Prt Scrn’ on your keyboard to copy the screen. On a Mac, use the apple key, shift and 3.
• Open your LJMU email account: In the body of the email paste the screen you have just copied and attach the files you wanted to submit. Send a copy of the document or documents to yourself. This will record the content of the file with your name and the date and time. 
• If your tutor requests proof of the contents of an assessment submission file simply:
  • Open the email containing the submission using Microsoft Outlook
  • Save the email to your computer by clicking ‘File’
  • And then clicking ‘Save As’
  • Create a new email and attach the saved email from your computer
  • Send this new email with the attachment to your tutor