Canvas help and support for students

There are lots of ways you can get help with educational technologies:

Canvas 24/7

If your query relates to Canvas, you can either live chat, log a ticket or call a Canvas expert (see the help button in the Canvas main menu for more options)

Library support

The Library is here to support you throughout your student journey, please chat with the Library for further help and support with course enrolments and other queries:

Ask the Library

Please ensure you have all the relevant information available before raising a chat or helpdesk ticket. Screengrabs and URLs will help us to identify and resolve the issue more quickly.

Online Help and Support

Help with IT

If you have a general IT enquiry, for example login, password or Multi-Factor Authentication (MFA) issues, please raise a ticket with the LJMU helpdesk.

Help with IT

Educational Technologies A-Z

Take a look at our various educational technologies and get help on how to use them.

A-Z Educational Technologies

Timetables

Help with your timetables can be accessed on the timetabling web pages.

Timetables

Key Contacts

Contact information for different LJMU services and schools

Contact Information