Canvas help and support for staff

Ways to get help

Canvas 24/7

If your query relates to Canvas, you can either live chat, log a ticket or call a Canvas expert (see the help button in the Canvas main menu for more options).

Other Queries

If your query relates to accessibility, course enrolments, Turnitin, module evaluation, Panopto or Vevox, please raise a helpdesk ticket.

Please ensure you have all the relevant information available before raising a chat or helpdesk ticket. Screengrabs and URLs will help us to identify and resolve the issue more quickly.

Other Help and Support

Help with IT

Help with general IT issues, including logins, email, your laptop or PC, Teams and other software.

Staff

Training Opportunities

Take a look at the Teaching and Learning Academy's training and networking opportunities.

Training Opportunities

Check System Status

If you’re having any issues accessing one of our systems, you can check the Canvas, Turnitin and Panopto system availability here.

 
Check system status

Student Canvas Help and Support

Explore various ways students can receive help and support.

 

Student Canvas Help and Support

Faculty of Health, Innovation, Technology and Science help and support

The Faculty of Health, Innovation, Technology and Science’s IDEAS website is for anyone interested in exploring new ideas and developments in digital education and simulation.

Visit IDEAS website

Edtech news

See more news