IT help for students
Here you can:
- see the full range of IT help and support available to you
- find out everything you need to know about managing your LJMU IT account, including what to do if you have forgotten your password
- access all of the downloadable software available to you
- chat with someone for help with IT
View the latest ITS announcements for details of any ongoing IT service disruptions and important information about new or changed services.
- Canvas and learning technology
- Visit the technology to support learning help page
- Email and mobile devices
- The university provides all staff and students with a University email account. This section tell you everything you need to know to make the most of your email service
- Facilities for disabled users
- Find out more about the facilities we have for all disabled users
- Large scale temporary storage for students
- Students undertaking video editing may require large amounts of temporary storage for a short period, find out more about this service
- Microsoft Office 365
- Microsoft Office is available for LJMU Staff and Students. This service offers access to Microsoft's online Office applications suite
- MyLJMU
- The My LJMU app gives you quick and easy access to vital LJMU services including My Timetable, See My Tutor, My Services, My Results, Free PC and a range of others
- My account dashboard
- Visit the My Account dashboard, activate your account, manage your password and more
- Search library content
- Discover provides simple, one-stop shop searching for books and e-books, journal articles, theses, digital media and more
- See my tutor
- Book and manage appointments to see your tutors
- User guides and training packs
- View our user guides and training packs, available to all students and staff
- Using Microsoft Teams
- Find out more about Microsoft Teams and how to get the most out of it
- Virtual desktop
- Virtual Desktop is available to all students and allows secure access to a virtual LJMU desktop at anytime from anywhere in the world.
- Access free Wi-Fi
- Find how you can access free Wi-Fi on all of our campuses
- Book a Library PC
- Book one of 250 PCs across our three Library sites
- Find a free PC or loan laptop
- See available PCs and laptops in the university's open access IT Zones and Libraries
- How to print
- All the information you need to print and top up your virtual purse at LJMU
- OneDrive
- Find out how to get started with OneDrive. OneDrive provides 1TB (1000GB) of free storage for all LJMU staff and students
- IT Support in the Library
- Our Digital Engagement team are here to help you make the most of the software and hardware available in LJMU Libraries.
- Transferring your M: Drive into OneDrive
- See guidance on how to move your files from your M: drive into OneDrive
- Account expiration
- Your university IT account usually expires approximately 90 days after the completion of your programme of study. Find out more about account expiration
- Account lockouts
- See what steps you need to follow if your account is locked out
- Activating your account
- Find out how to activate your LJMU computing account
- Changing your password
- See how you can change your LJMU account password
- Computing Account Definition and Entitlements
- See your account definition, entitlements and policies relating to the terms of use of your account
- Keeping your account secure
- See useful advice on keeping your LJMU account secure
- Multi-factor authentication
- LJMU has implemented multi-factor authentication (MFA) for all remote access to critical systems, find out more about MFA
- My account dashboard
- Visit the My Account dashboard, activate your account, manage your password and more
- Password advice
- View advice on keeping your password secure
- Resetting a forgotten password
- See how to change your password if you've forgotten it
- Setting security questions and answers
- Find out more about setting security questions and answers on your account
- Software downloads
- IT Services offers many software packages for LJMU staff and LJMU students to use at home.
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