IT help
Welcome to the IT help section for students
Here you can:
- see the full range of IT help and support available to you
- find out everything you need to know about managing your LJMU IT account, including what to do if you have forgotten your password
- access all of the downloadable software available to you
- chat with someone for help with IT
View the latest ITS announcements for details of any ongoing IT service disruptions and important information about new or changed services.
IT help everywhere
IT help everywhere
Visit the technology to support learning help page
The university provides all staff and students with a University email account. This section tell you everything you need to know to make the most of your email service
Find out more about the facilities we have for all disabled users
Find out more about the Project Delivery Team and how you can request a project from us
Students undertaking video editing may require large amounts of temporary storage for a short period, find out more about this service
Microsoft Office is available for LJMU Staff and Students. This service offers access to Microsoft's online Office applications suite
The My LJMU app gives you quick and easy access to vital LJMU services including My Timetable, See My Tutor, My Services, My Results, Free PC and a range of others
Visit the My Account dashboard, activate your account, manage your password and more
Discover provides simple, one-stop shop searching for books and e-books, journal articles, theses, digital media and more
Book and manage appointments to see your tutors
View our user guides and training packs, available to all students and staff
Find out more about Microsoft Teams and how to get the most out of it
Learn how to access a lecture or seminar on Zoom
IT help at home
IT help at home
Did you know you can remotely access an LJMU computer from your own device via Citrix Workspace? This will allow you to use any software installed on that computer
Virtual Desktop is available to all students and allows secure access to a virtual LJMU desktop at anytime from anywhere in the world.
See step-by-step instructions for downloading, installing and using "Citrix Workplace Applications" to access course specific software
Find out more about downloading and installing SOPHOS antivirus software
IT Services offers many software packages for LJMU staff and LJMU students to use at home.
IT help on campus
IT help on campus
Find how you can access free wi-fi on all of our campuses
Book one of 250 PCs across our three Library sites
See the available PCs in the university's open access IT Zones and Libraries
Each of the libraries have laptops available for you to borrow which allows you to study wherever you like either on or off campus
All the information you need to print and top up your virtual purse at LJMU
Find out how to get started with OneDrive. OneDrive provides 1TB (1000GB) of free storage for all LJMU staff and students
Our Digital Engagement team are here to help you make the most of the software and hardware available in LJMU Libraries
See guidance on how to move your files from your M: drive into OneDrive
Manage your LJMU account
Manage your LJMU account
See what steps you need to follow if your account is locked out
Find out how to activate your LJMU computing account
See how you can change your LJMU account password
See your account definition, entitlements and policies relating to the terms of use of your account
See useful advice on keeping your LJMU account secure
LJMU has implemented multi-factor authentication (MFA) for all remote access to critical systems, find out more about MFA
Visit the My Account dashboard, activate your account, manage your password and more
View advice on keeping your password secure
See how to change your password if you've forgotten it
Find out more about setting security questions and answers on your account
Your university IT account usually expires approximately 90 days after the completion of your programme of study. Find out more about account expiration
Software downloads
Software downloads
All staff and some students have a license to use Adobe Creative Cloud products on their personal devices, find out more about setting up Adobe Creative Cloud
See information on how to register for a Student Autodesk account
See the installation instructions for EndNote Desktop for Windows
See how to access EndNote Online and create an account
LJMU have a site licence for MATLAB including over 80 Toolboxes. Find out how to register for and install MATLAB
Microsoft Office is available for LJMU Staff and Students. This service offers access to Microsoft's online Office applications suite
See how to purchase Microsoft Office software via OnTheHub
MINITAB combines an array of statistical methods, graphics tools, and project organization features, find out how to download and install MINITAB
NUD*IST N6 is used to analyse data from interviews, legal documents, or video tapes and integrates the processes of interpretation and focused questioning, find out how to download and install NUD*IST N6
QSR NVivo provides qualitative linking, shaping and modelling, and integrates the processes of interpretation and focused questioning, find out how to download and install NVivo
QSR NVivo provides qualitative linking, shaping and modelling, and integrates the processes of interpretation and focused questioning, find out how to download and install NVivo for MAC
QGIS is a free and open source geographic information system, download and install QGIS here
SOLIDWORKS Education and Student Editions provide SOLIDWORKS Premium software to educators and students of all levels. Find out how to download and install Solidworks
Find out how to download and install SOPHOS AntiVirus Software
Find out how to download and install SPSS
Find out how to download and install the SPSS AMOS add in
Ask for help with IT
Ask for help with IT
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