Service standards

Measuring the service offered by LJMU Libraries.

Library Services have developed the following standards so that you know the level of service you can expect when using LJMU Libraries. We will review our service standards annually to monitor and improve our services.

Where we set standards according to days and weeks, this refers to our office hours of 9am to 5pm, Monday to Friday. The libraries themselves are staffed throughout the week including during the evenings. Staff support is available during all staffed opening hours. For further details please see our service availability and the latest standards.

Faq Items

Opening hours

Access to IT

Enquiry services

Access to Special Collections and Archives

LJMU Research Institutional Repository



Requested Items

New books

Electronic resources

Document supply and ILL

Information skills

National Student Survey


of items deposited to LJMU Research Online will be reviewed within five working days


of feedback received via Twitter will be responded to within one hour


of inter-library loan requests will be checked within one working day of being submitted