Covid-19 Information

If you wish up update your permanent home address details please complete a change of address details form by clicking here, immediately, as documentation is regularly being processed.  If you have already completed your studies you will need to contact us via email


Please contact with any queries regarding award documentation.

Faq Items

Certificates and Final Transcripts

  • Awards are conferred at an assessment board following the completion of study.
  • Award documentation (certificate/final transcript) is normally processed and posted within 8 weeks of conferral of award (however, please note that certain circumstances may be result in longer processing times). The exception to this is completions immediately prior to graduation ceremonies, these certificates will normally be made available for collection at the ceremonies. 
  • The current conferral date is the 1st of each month. Therefore, for example, awards made at an assessment board in November would have an award conferral date of 1st December.  These certificates would normally be expected to be posted throughout December/January, etc. 
  • The name shown on the award documentation is the name as held on the official student record (SIS) and as conferred by the Academic Board.  
  • Award documentation is normally sent to the permanent home address held on file.  It is your responsibility to inform the University of any changes to your personal details including your address.  
  • Award documentation posted by LJMU is sent via Royal Mail Signed For/International Tracked and Signed and has an individual tracking reference number.
  • Any items which cannot be delivered to the address on file are normally returned to sender.  The intended recipient will then be contacted using the details held on the Student Information System and informed of the process for arranging redelivery.
  • Please contact if you have not received your certificate within 6 months of being conferred with your award.  Failure to do so could lead to a fee for the re-issue of documentation.
  • Replacement documents are available online via the LJMU shop .


Information regarding the LJMU graduation ceremonies can be found on the LJMU Graduation webpages .  If you have a specific query that is not answered on the website please email

Online Shop

Academic Registry offers a number of award related products and services via our online shop including:

  • Replacement certificate 
  • Replacement transcript 
  • Confirmation of award letters 
  • Authenticity check of LJMU award documentation

For further details on all these products and details of how to purchase please visit our online shop page


LJMU no longer issues HEAR reports.  If you require a transcript of your studies please visit the LJMU online shop.