LJMU is committed to providing first-class support to students and to responding to student feedback. We now offer most of our services via the MyLJMU portal where you can find our forms and requests meaning that you don’t have to make a special trip into University to complete essential administrative processes; you can do most things online. If you have a piece of coursework to submit or have an assessment query, you can call into your School/Faculty Office.
Student ID cards
Royal Mail Industrial Action:
Royal Mail are continuing with their industrial action and so your ID card may take longer than normal to reach you at certain times.
New students can find details of how to obtain a ID card here.
Remember - you must have uploaded a photo here
If you have recently enrolled and not received an LJMU Student ID card please email StudentRegistration@ljmu.ac.uk with “Student ID Card” as the subject and include your local term time address in the email. Alternatively you can telephone the number below.
You can obtain a replacement card via the online shop by clicking here. The cost of a replacement card is normally £10, however this fee will be waived during Semester One 2022. Please note replacement cards will not be posted. Once you have paid for your new card, you must take the email receipt to either of our libraries between 8:45 - 5pm Monday to Friday and a new card will be produced for you at the Hub.
Induction and timetables
You will find your induction timetable at My LJMU in the My Timetable area which will be available during the middle of August.
General timetables will be available after you have completed registration and your modules have been added to you student record.
Where available, students will have access to personalised timetables - please check the site FAQs to see if you are due to receive a personalised timetable on your course.
If you have any queries about your timetable, or you are having difficulties signing in to My Timetable you can access our Frequently Asked Questions about the timetable. Hopefully this will help to address any questions you may have. If you're still having difficulties please contact email@example.com.
As an LJMU student you are expected to attend all of your timetabled sessions.
Please remember: if you are a new undergraduate or postgraduate student you will need to obtain your timetable covering the first few days of your course.
Support is available by calling 0151 231 3289 or by completing a student enquiry form, where staff will be able to advise you on the following:
- student registration and enrolment
- module registration
- change of circumstances i.e. leave of absence or withdrawal
- tuition fees and fee payment
- student bursaries
- personal circumstance claims
- council tax exemption certificate
- standard letters (for opening bank accounts, gym membership or visas if you are an international student)
- your student record and amending personal data
Support is also available by calling 0151 231 3516 or emailing firstname.lastname@example.org for the following:
- certificates and awards