Registry Services

LJMU is committed to providing first-class support to students and to responding to student feedback. We now offer most of our services via the MyLJMU portal where you can find our forms and requests meaning that you don’t have to make a special trip into University to complete essential administrative processes; you can do most things online. If you have a piece of coursework to submit or have an assessment query, you can call into your School/Faculty Office.

Student ID cards

New students can find details of how to obtain a ID card here

Remember - you must have uploaded a photo here

If you have recently enrolled and not received an LJMU Student ID card please email with “Student ID Card” as the subject and include your local term time address in the email. Alternatively you can telephone the number below.

You can buy a replacement card via the online shop by clicking here. The cost of a replacement card is £10. Please note replacement cards will not be posted. Once you have paid for your new card, you must take the email receipt to either of our libraries between 8:45 - 5pm Monday to Friday and a new card will be produced for you at the Hub.

Registry Services

Support is available by calling 0151 231 3289 or by completing a student enquiry form by clicking here, where staff will be able to advise you on the following:

  • student registration and enrolment
  • module registration
  • change of circumstances i.e. leave of absence or withdrawal
  • tuition fees and fee payment
  • student bursaries
  • personal circumstance claims
  • council tax exemption certificate
  • standard letters (for opening bank accounts, gym membership or visas if you are an international student)
  • your student record and amending personal data


Support is also available by calling 0151 231 3516 or emailing for the following:

  • graduation
  • certificates and awards
  • examinations