Student experience enhanced across all areas at LJMU

The quality of student experience at Liverpool John Moores University continues to increase across all measures, according to the findings of the National Student Survey (NSS) 2024.

The highly positive report from the Office for Students (OfS) is based on its independent survey of all final year undergraduates between January and April this year.

The responses from LJMU students demonstrate that the university’s scores have improved in all seven of the survey themes, with 26 of the 27 questions scoring higher than last year.

LJMU also scored above the sector benchmark in 23 of the 27 questions and six of the seven themes.

Key findings

Highlights of the NSS 2024 for LJMU are:

  • Student scores for ‘Teaching on my course’ have gone up by 1.05% from last year

  • ‘Learning opportunities’ has improved by 1.98% compared to last year, above the sector benchmark by 1.39%

  • LJMU students scored ‘Assessment and feedback’ 3.05% higher than last year, which means it is 3.34% above the HE benchmark

  • ‘Academic support’ scored 4.53% higher than 2023 and is above the sector benchmark by 2.19%

  • ‘Organisation and management’ is up by 6.01% and is now above the sector benchmark by 5.19%

  • The ‘Learning resources’ theme scored 1.86% higher than last year, bringing LJMU above the sector benchmark by 4.47%

  • ‘Student voice’ is improved by 4.24% and is now 2.48% above the sector benchmark

Providing an excellent student experience

Professor Phil Vickerman, Pro-Vice-Chancellor for Student Experience, said: “NSS 2024 is an excellent set of results for LJMU and demonstrate clearly that we are delivering a positive university experience for our students.

“To improve our scores across every single theme of the survey and in 26 of the 27 questions is outstanding and a testament to the commitment of our staff to ensuring we provide an excellent student experience.

“I’d like to thank all of our final year undergraduates who took the time to complete the NSS. Their feedback is absolutely invaluable to us and helps us understand what we are doing well and where we can get better.

“We will study the results in detail and provide more analysis to our staff over the coming weeks. Thank you to everybody at the LJMU for your dedication to supporting our students and giving them the positive experience they deserve.”


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