Multiverse partnership
In January, we launched the LJMU AI academy in partnership with Multiverse and over 130 staff have now commenced their studies on this pioneering programme. As AI becomes increasingly prevalent in our personal and business lives, it’s really important that we can realise the benefits of AI in our daily practice and I look forward to seeing how our AI pioneers progress and apply their knowledge.
Professor Mark Power
Vice-Chancellor and Chief Executive
Partnership scale and programme distribution
The partnership has successfully launched with 131 apprentices across four specialised pathways.
- AI Powered Productivity L3: 80 learners.
- AI for Business Value: 39 learners.
- AI Strategic Leadership: 7 learners.
- AI Machine Learning Foundation: 5 learners.
Departmental engagement
The initiative has seen deep adoption across both academic faculties and professional services, ensuring that AI transformation is university-wide rather than siloed.
- Registrar and COO: 52 apprentices.
- Faculty of Health, Innovation, Technology and Science: 31 apprentices.
- Faculty of Society and Culture: 28 apprentices.
- External Engagement and Partnerships: 6 apprentices.
- Student Experience: 5 apprentices.
Core skills and strategic themes
The programme is designed to tackle specific operational challenges while building long-term digital agility.
Skills being developed
- Advanced prompt engineering: Improving quality and consistency across Microsoft 365 tools (Outlook, Teams, PowerPoint).
- Responsible AI usage: Clarifying data safety protocols and enterprise permissions for Copilot.
- Predictive analytics: Moving from reactive reporting to proactive student retention models.
- Administrative streamlining: Automating agenda prep, meeting notes, and action logs to reduce "time-to-output".
Strategic impact areas
- Excellent student experience: Moving from reactive to proactive support at every stage of the student journey to improve recruitment and satisfaction.
- Operational efficiency: Aiming to give staff 4.5 hours back per week to refocus on research, education, and direct student support.
- Unified AI adoption: Creating "AI Champions" in every team to ensure a consistent, secure, and ethical palette of tools across the university.
Leadership perspectives
On insight
At Liverpool John Moores University, we have sector leading data but not sector leading
insights.
On capacity
With all of those individuals, if you ever ask them what's the one thing that they need, they all say time.
On unity
We are one university
and this is another thing we can have in common.
Apprentice voices
- Student support: Rob Michael-Phillips (Head of Student Advice and Wellbeing) is using the programme to proactively shape how AI supports students and evaluates service value.
- Academic innovation: Martin Hanneghan (Subject Head) aims to personalize and customize the learning experience for students through AI operations.
- Ethical leadership: Susannah Waters (University Librarian) is focused on supporting students in using AI ethically for their assignments.