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1. Fault reporting processes for the new academic year

   As the new academic year begins and our campus becomes busy once more, staff are reminded to ensure that all faults are reported via the respective Helpdesks.

2. Name our new helpdesk assistant

   LJMU is developing a brand new online helpdesk – and you could win a fantastic prize for naming the AI assistant.

3. New online helpdesk set to go live

   The university’s brand new online helpdesk goes live this month.

4. Building maintenance update

   We have entered a new partnership with an award-winning contractor to maintain your facilities across the university.

5. New way to report lost and found items via LJMU Assist

   Introducing the latest update to our online helpdesk.

6. IT drop-in sessions

   IT Services is running a series of drop-in classroom display and audio technology introduction/refresher sessions

7. Update to IT services: IT disruption expected Saturday 24 August

   As part of LJMU security upgrades, key platforms including Canvas, Staff Infobase and parts of the LJMU website will be unavailable on 24 August.

8. New arrangements for AV support

   We have a new system in place to support you in using audio visual and display technology in our teaching spaces.

9. IT upgrades coming your way

   During the summer, IT services will be delivering an upgrade to Microsoft Office and Google Chrome will become the default browser.

10. Getting to grips with all things IT

    If you're new to LJMU, or if you're returning to studies but have forgotten things over the break, just take a look at our new guide brought to you by our very helpful IT team.