advocacy services

Advocacy services

Access to advocacy services

Advocates and refugee community organisations can increase health awareness. An advocate might help an asylum seeker or refugee to access the information he/she needs or go with him/her to meetings or interviews in a supportive role. He/she may want his/her advocate to write letters on his/her behalf, or speak for him/her in situations where he/she does not feel able to speak for him/herself. Local authorities fund advocacy services in their area. To find an advocacy service, contact your local council.

Faq Items

Patient Advice and Liaison Service (PALS)

The information provided on the NHS choice website states that 'The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.'  Contact the nearest PALS Office and enter your postcode.

NHS Independent Complaints Advocacy

NHS Complaints Advocacy is there to provide you with practical support, advice and information if you want to make a complaint about an NHS service you or someone you know has received.

Where they work?

North East

  • Darlington
  • Durham
  • Gateshead
  • Hartlepool
  • Middlesbrough
  • Newcastle
  • North Tyneside
  • South Tyneside
  • Redcar and Cleveland
  • Sunderland

FREE PHONE 0808 802 3000

Greater Manchester

  • Bolton
  • Bury

Call 01204 394 603 (Monday – Thursday 10:00 am until 3:00 pm with answerphone 24 hours)


Write to: 

Healthwatch Bolton C/O Bolton CAB, 26 – 28 Mawdsley Street, Bolton, BL1 1LF


  • Sefton
  • Liverpool
  • Wirral
  • Halton
  • St Helens
  • Warrington

Healthwatch Advocacy, The Gateway Conference Centre, 71 London Road, Liverpool, L3 8HY Telephone 0808 801 0389

Mary Seacole House

Mary Seacole House is a mental health resource service set up to offer support and advice in emotional and practical matters, primarily for the black and racial minorities of Liverpool 8; however we work with all communities across Merseyside.