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1. Email account improvements

   IT Services will soon be migrating staff email accounts to provide us with greater security, increased storage limits and easier accessibility.

2. How to spot a phishing or malicious email

   As part of LJMU’s ongoing security awareness programme, the IT Services team will be conducting phishing simulation exercises to ensure that all staff can recognise and report phishing attempts.

3. Health of contact centre employees under microscope

   Three-year study to advise employers on helping staff be healthier

4. How can staff enhance the student experience? ‘Make every contact count’

   More than 120 staff from across the university attended an engagement workshop on prioritising the student experience.

5. Reminder: beware of phishing emails and scams

   Current scam for LJMU students. Phishing email.

6. Making Every Contact Count training January

   Staff are invited to take part in a Making Every Contact Count training day on Monday 15 January.

7. Add the pronunciation of your name to your email signature

   NameCoach software has been integrated with LJMU systems to help users add name pronunciations at the bottom of email signatures.

8. Making Every Contact Count training day

   This mental health training will take place on Tuesday 10 October, 9.30am to 3pm, Exchange Station G20 and 21.

9. Making Every Contact Count staff training: September to December

   Book onto the mental health and wellbeing training now.

10. Check your funding if you changed university to LJMU

    How new students can update your funding application if you originally planned to attend a different university.