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  1. Customer Relationships and Insight

    The Customer Relationships and Insight team works closely with all areas of the wider Student Recruitment Marketing and Admissions team, and colleagues across the institution to ensure LJMU consistently delivers an exceptional experience for prospective students.

  2. Equality Act 2010

    The Equality Act brings together nine separate pieces of legislation into one single Act, simplifying and strengthening the law to help tackle discrimination and inequality.

  3. Getting it right: My Name

    Making sure you refer to someone by the correct name (during face-to-face interactions or in written format such as emails), can make a world of difference and demonstrates your dedication to equality, diversity and inclusion.

  4. LJMU does positive action

    Positive Action are programmes and initiatives which LJMU and other organisations can take to address the under representation of communities in the workplace.

  5. CRM

    Find out more about LJMU’s Customer Relationship Management system (CRM) which is currently used for managing interactions in relation to Admissions, Student Recruitment, International Enquiries, Careers and Student Advice & Wellbeing, and aims to create a single repository of all interactions with students throughout the entire student lifecycle, from enquiry through to alumni.

  6. Getting it right: Pronouns

    Making sure you refer to someone by the correct pronouns (during face-to-face interactions or in written format such as emails), can make a world of difference and demonstrates your dedication to equality, diversity and inclusion.

  7. Stonewall

    In 2022, Liverpool John Moores University renewed their Diversity Champions membership, to ensure the continuation of our LGBTQI+ staff feeling free to be themselves and to continue the work to increase the feeling of belongingness.

  8. Continuous Improvement workshop

    Continuous Improvement seeks to make constant improvements to processes and practices by reducing inefficiencies and wastes.