Dr Chin Ong

Liverpool Business School

Dr Chin Eang Ong is a Senior Lecturer at Liverpool Business School (LBS) at Liverpool John Moores University and a passionate researcher about Digital Business.

Dr Chin has had a long career in teaching and learning, and research. Prior to coming to Liverpool John Moores University, Chin has had extensive experience in teaching and research in Australia and Malaysia, working at RMIT University Melbourne and Monash University Malaysia.

Chin completed his PhD in Digital Business from RMIT Melbourne, Australia. His research interests lie in the area of digital business, social media analytics and blockchain. Chin is also passionate about teaching and learning, and he has taught Business IT and Supply Chain, Digital Transformation and Digital Business landscape.


RMIT University, Australia, PhD
RMIT University, Australia, MBus IT
Monash University, Australia, PgCert Higher Education
RMIT University, Australia, PGDip Business Systems
RMIT University, Australia, BA Logistics

Academic appointments

Senior Lecturer, Liverpool Business School, Liverpool John Moores University, 2021 - present
Lecturer, RMIT University, Melbourne, Australia, 2010 - 2021

Journal article

Tran THU, Lau KH, Ong CE. 2021. Adoption of social sustainability practices in an emerging economy: Insights from Vietnamese handicraft organizations Sustainable Production and Consumption, 28 :1204-1215 DOI Author Url Publisher Url

Teh D, Khan T, Corbitt B, Ong CE. 2020. Sustainability strategy and blockchain-enabled life cycle assessment: a focus on materials industry Environment Systems and Decisions, 40 :605-622 DOI Publisher Url

Ong CE, Teh D. 2016. Redress procedures expected by consumers during a business-to-consumer e-commerce dispute Electronic Commerce Research and Applications, 17 :150-160 DOI Author Url

Conference publication

ONG CE. 2019. How do FinTech Start-ups Develop Capabilities? Towards a FinTech Capability Model.

ONG CE. 2019. A Study Of Customer Resolution Management: The Influence Of Effective Complaint-Handling Procedures On Consumer Decisions To Shop Online

Tran T, Deng H, Ong CE. 2018. Critical Factors for the Adoption of Social Sustainability Practices in Vietnamese Handicraft Organizations 2018 IEEE Conference on e-Learning, e-Management and e-Services (IC3e), :122-127 Author Url

Oshodin O, Molla A, Karanasios S, Ong CE. 2017. Is FinTech a Disruption or a New Eco-system? An Exploratory Investigation of Banksr Response to FinTech in Australia Proceeding of Australasian Conference on Information Systems, :1-11

Ong CE, Chan C. 2016. The influence of merchant reputation on consumer decisions to shop online

Oshodin O, Molla A, Ong CE. 2016. An information systems perspective on digital currencies: A systematic literature review

Ong CE. 2015. The Types of Redress Procedures in Business-To-Consumer (B2C) E-Commerce.

Ong CE, Chan C. 2014. How complaint handling procedures influence consumer decisions to shop online? Bled eConference, :22-22

Ong C. 2013. The role of redress in consumer online purchasing

Ong CE, Sarkar P, Chan C. 2011. The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions. Bled eConference, :23-23

Ong CE, Sarkar P, Chan C. 2011. The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions Wickramasinghe N, Lechner U, Pucihar A, Gricar J, Babnik M. 24TH BLED ECONFERENCE: EFUTURE: CREATING SOLUTIONS FOR THE INDIVIDUAL, ORGANISATIONS AND SOCIETY, 24th Bled Conference - eFuture: Creating Solutions for the Individual, Organisations and Society :530-545 Author Url

Ong CE, Singh M. 2009. The role of redress in B2C e-business BLED 2009 Proceedings, :6-6

Ong CE, Singh M. 2009. The Role of Redress in B2C E-Business Swatman P. 22ND BLED ECONFERENCE-EENABLEMENT: FACILITATING AN OPEN, EFFECTIVE AND REPRESENTATIVE ESOCIETY, 22nd Bled eConference eEnablement - Facilitating an Open, Effective and Representative eSociety :607-622 Author Url

Eang OC. 2005. Jurisdiction in B2C e-commerce redress in the European Community Journal of Electronic Commerce in Organizations (JECO), 3 :75-87

Eang C. 2005. Means of redress in business-to-consumer E-commerce environment 27th International Conference on Information Technology Interfaces, 2005., :444-453

Ong CE. 2004. Jurisdiction in B 2 C E-Commerce Redress ICEIS 2004: Software Agents and Internet Computing, 14

Ong CE. 2003. B2C e-commerce trust in redress mechanism (cross border issues) Informing Science, 46


Eang OC. 2007. Jurisdiction in B2C E-Commerce Dispute within European Union Utilizing and Managing Commerce and Services Online :42-59 IGI Global