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Liverpool Business School

Dr Matthew Tucker

Dr Matthew Tucker

Telephone: 0151 231 3672

ORCID

Biography

Matthew is currently a Reader in Workplace and Facilities Management and Programme Leader for the Doctor in Business Administration (DBA) at Liverpool Business School. Matthew's background is in service improvement and specialises in workplace and facilities management research, with a particular focus on user satisfaction, sustainability, organisational behaviour, and workplace strategy.

Matthew has been involved in different international roles, most recently as the Research Chair for the European Facilities Management Network (EuroFM) and has been a Visiting Scholar at Georgia Institute of Technology, US. Matthew is a Fulbright Scholar, winning the first ever RICS-Fulbright award 2012-13, enabling him to undertake a research project on customer performance measurement in the US.

Matthew has published several papers in internationally recognised journals and completed his PhD developing a customer performance measurement system for facilities management. He has vast editorial experience and sits on various Editorial Advisory Boards. Matthew is currently the Associate Editor for 'Facilities' (Emerald Publications).

Matthew is a Certified Member of the Institute of Workplace and Facilities Management (CIWFM); and a Member of the Royal Institution of Chartered Surveyors (MRICS) and a Chartered Facilities Management Surveyor.

Degrees

2010, Liverpool John Moores University, United Kingdom, PhD, Facilities Management
2004, Liverpool John Moores University, United Kingdom, MSc, Urban Renewal
2003, Liverpool John Moores University, United Kingdom, BA (Hons), Human Geography

Academic appointments

Reader in Workplace and Facilities Management, Liverpool Business School, Liverpool John Moores University, 2018 - present
Reader in Facilities Management, Built Environment, Liverpool John Moores University, 2017 - 2018
Programme Leader, Built Environment, Liverpool John Moores University, 2011 - 2017
Lecturer, The Bartlett School of Graduate Studies, University College London, 2010 - 2011
Senior Lecturer, Liverpool John Moores University, 2008 - 2010
Research Associate, Liverpool John Moores University, 2007 - 2008

Publications

Highlighted publications

Tucker MP, Masuri MR. 2018. The development of facilities management-development process (FM-DP) integration framework Journal of Building Engineering, 18 :377-385 DOI Author Url Publisher Url Public Url

Tucker MP, mulliner E, wilson H. 2017. Research preparedness in undergraduate property and construction curriculum: the student experience International Journal of Construction Education and Research, 13 :203-224 DOI Public Url

Leiblein T, Tucker M, Ashall MC, lee SB, Gollnisch C, Hofer S. 2016. Legionella and risk management in hospitals - A bibliographic research methodology for people responsible for built environments and facility management International Journal of Hygiene and Environmental Health, DOI Author Url Public Url

Price S, Pitt M, Tucker M. 2011. Implications of a sustainability policy for facilities management organisations Facilities, 29 :391-410 DOI

Smith A, Tucker M, Pitt M. 2011. Healthy, productive workplaces: Towards a case for interior plantscaping Facilities, 29 :209-223 DOI

Tucker M, Pitt M. 2009. Customer performance measurement in facilities management: A strategic approach International Journal of Productivity and Performance Management, 58 :407-422 DOI

Tucker M, Pitt M. 2009. National standards of customer satisfaction in facilities management Facilities, 27 :497-514 DOI

Pitt M, Tucker M. 2008. Performance measurement in facilities management: Driving innovation? Property Management, 26 :241-254 DOI

Tucker M, Pitt M. Improving service provision through better management and measurement of customer satisfaction in Facilities Management Journal of Corporate Real Estate, 12 :220-233 DOI

Riley ML, Pitt M, Tucker M, Longden J. Towards sustainable construction, promotion and best practices Construction Innovation, 9 :201-224 DOI

Conference publication

Hussien A, Tucker M, Cotgrave A, Al-Khafajiy M, Shamsa TB. 2019. Optimizing Project Delivery through Augmented Reality and Agile Methodologies Developments in eSystems Engineering 2019, Public Url

Tucker M, Temeljotov-Salaj A, Tangerås M. 2018. The maturity of Facility Management in South East Europe Research Papers For EuroFM 17th Research Symposium At EFMC 2018, The 17th EuroFM Research Symposium, European Facilities Management Conference Publisher Url Public Url

Leiblein T, Tucker MP, Ashall M, Lee S, Gollnisch C, Hofer S. 2016. Methodological approach of assessing present state of technical processes in hospitals regarding risk management of Legionella in UK Journal of Hospital Infection, GER and CH: Abstracts of Federation of Infection Societies (FIS) Annual Conference and the 10th Healthcare Infection Society (HIS) International Conference 2016 94 :87-88

Ashworth S, Tucker MP, Druhmann C. 2016. The Role of FM in Preparing a BIM Strategy and Employer’s Information Requirements (EIR) to Align with Client Asset Management Strategy 15th EuroFM Research Symposium

Tucker MP, Ashworth S, Druhmann C, Kassem M. 2016. Integration Of FM Expertise And End User Needs In The BIM Process Using The Employer`s Information Requirements (EIR) CIB World Building Congress 2016

Leiblein T, Tucker MP, Ashall M, Lee S, Gollnisch C, Hofer S. 2015. Duty holders for Legionella prevention in healthcare organisations: The implications for Facility Management Waterline - The Journal of the Water Management Society, ESGLI Conference, 3rd Annual Scientific Conference :36-36

Tucker MP, Roper K. 2015. Synergy of FM competences 14th EuroFM Research Symposium Public Url

Tucker MP, Anang Masuri MR. 2012. Optimising the role of facilities management (FM) in the development process (DP): the development of FM-DP integration framework for sustainable property development ARCOM 2012 - Proceedings of the 28th Annual Conference, Association of Researchers in Construction Management :1355-1365

Tucker MP, Ogungbemi YO, Mohd Noor . 2012. A need for the socialization of outsourced employees in facilities management companies ARCOM 2012 - Proceedings of the 28th Annual Conference, Association of Researchers in Construction Management 1 :611-620

Pitt M, Marmot A, Price S, Tucker MP, Mclennan P. 2010. Developing a Hard FM Strategy CIB W70 - Facilities Management and Maintenance Conference

Tucker MP, Pitt M. 2008. Update on the Development of a Customer Performance Measurement System (CPMS) for Facilities Management: Enabling Generic Market Benchmarks CIB W70 - Facilities Management and Maintenance Conference

Journal article

Cheong Peng A-Y, Chua SJL, Ali AS, Tucker MP. 2019. Optimising Maintenance Cost by Prioritising Maintenance of Facilities Services in Residential Buildings Engineering, Construction and Architectural Management, 26 :1593-1607 DOI Author Url Publisher Url Public Url

Ashworth S, Tucker MP, Druhmann C. 2019. Critical success factors for facility management employer’s information requirements (EIR) for BIM Facilities, 37 :103-118 DOI Publisher Url Public Url

Tucker MP, Masuri MR. 2018. The development of facilities management-development process (FM-DP) integration framework Journal of Building Engineering, 18 :377-385 DOI Author Url Publisher Url Public Url

Tucker MP, Cannon T. 2017. Implications for the Standardisation of Facilities Management eFMinsight, 43 :30-35 Publisher Url Public Url

Tucker MP, Masuri MR, Cotgrave AJ. 2017. Critical Strategic Issues for the Integration of Facilities Management into the Development Process Property Management, 35 DOI Public Url

Tucker MP, Ashworth S. 2017. Introduction of employer information requirements (EIR ) template and guidance for Facility Management eFMinsight, :51-53 Publisher Url Public Url

Tucker MP, mulliner E, wilson H. 2017. Research preparedness in undergraduate property and construction curriculum: the student experience International Journal of Construction Education and Research, 13 :203-224 DOI Public Url

Leiblein T, Tucker MP, Ashall M, Al Khaddar R, Hofer S. 2016. Risk Management - Hygiene and Legionella in water systems in hospitals: Relevance for Facility Management and Facility Services Waterline - The Journal of the Water Management Society, :8-10 Publisher Url Public Url

Leiblein T, Tucker M, Ashall MC, lee SB, Gollnisch C, Hofer S. 2016. Legionella and risk management in hospitals - A bibliographic research methodology for people responsible for built environments and facility management International Journal of Hygiene and Environmental Health, DOI Author Url Public Url

Tucker MP, Aderiye T. 2016. Cultural integration of external service provider employees into client workplaces Journal of Facilities Management, 14 DOI Public Url

Tucker MP, Masuri MR. 2016. The Rationale to Integrate Facilities Management Into the Development Process Property Management, 4 :332-344 DOI Public Url

Mulliner E, Tucker M. 2015. Feedback on feedback practice: perceptions of students and academics ASSESSMENT & EVALUATION IN HIGHER EDUCATION, 42 :266-288 DOI Author Url Public Url

Tucker M, Turley M, Holgate S. 2014. Critical success factors of an effective repairs and maintenance service for social housing in the UK Facilities, 32 :226-240 DOI

Tucker MP, Ashall M, Cross H. 2013. Building Information Modelling within the Facilities Management Profession Building Engineer -London- Association of Building Engineers-, 88 :26-30

Tucker M, Masuri MRA, Noor MNM. 2012. Optimising the role of facilities management (FM) in the development process (DP): The development of FM-DP integration framework for sustainable property development Association of Researchers in Construction Management, ARCOM 2012 - Proceedings of the 28th Annual Conference, 2 :1355-1365

Tucker M, Pitt M. 2011. The importance of customer satisfaction in FM Journal of Facilities Management, 9 DOI

Price S, Pitt M, Tucker M. 2011. Implications of a sustainability policy for facilities management organisations Facilities, 29 :391-410 DOI

Smith A, Tucker M, Pitt M. 2011. Healthy, productive workplaces: Towards a case for interior plantscaping Facilities, 29 :209-223 DOI

Bennett J, Owers M, Pitt M, Tucker M. 2010. Workplace impact of social networking Property Management, 28 :138-148 DOI

Tucker M, Pitt M. 2009. Customer performance measurement in facilities management: A strategic approach International Journal of Productivity and Performance Management, 58 :407-422 DOI

Tucker M, Pitt M. 2009. National standards of customer satisfaction in facilities management Facilities, 27 :497-514 DOI

Andrew A, Donald G, Pitt M, Tucker M. 2008. Collaboration in property and facilities management: The experience of the Grampian Public Sector Property Group Property Management, 26 :310-318 DOI

Pitt M, Tucker M. 2008. Performance measurement in facilities management: Driving innovation? Property Management, 26 :241-254 DOI

Tucker M, Smith A. 2008. User perceptions in workplace productivity and strategic FM delivery Facilities, 26 :196-212 DOI

Tucker MP, Ogungbemi YO, Noor NM. The socialisation of outsourced employees in facilities management: A research agenda ARCOM 2012 - Association of Researchers in Construction Management, 28th Annual Conference, 1 :611-620

Tucker M, Pitt M. Improving service provision through better management and measurement of customer satisfaction in Facilities Management Journal of Corporate Real Estate, 12 :220-233 DOI

Noor N, Pitt M, Hunter G, Tucker M. Compliance of RICS code of practice for commercial service charges Journal of Corporate Real Estate, 12 :135-144 DOI

Riley ML, Pitt M, Tucker M, Longden J. Towards sustainable construction, promotion and best practices Construction Innovation, 9 :201-224 DOI

Andrew A, Murning I, Pitt M, Tucker M. Investment in the Scottish Further Education Estate 1999–2006 Journal of Financial Management of Property and Construction, 13 :209-216 DOI

Tucker M. The Cultural Production of Cities: Rhetoric or Reality Journal of Retail and Leisure Property, 7 :21-33

Andrew A, Pitt M, Tucker M. The Evolution of Betterment in the United Kingdom Journal of Retail and Leisure Property, 6 :273-281

Tucker M. Market Towns: Roles, Challenges and Prospects Journal of Retail & Leisure Property, 7 :161-162 DOI

Report

Tucker MP, Ashworth S. 2017. Employer’s information requirements (EIR) Template and Guidance: Facilities management and client operating requirements in the Building Information Modelling (BIM) process Publisher Url

Tucker MP. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management Publisher Url

Editorial/letter to the editor

Tucker MP. 2014. Editorial Facilities, 33 DOI Author Url

Tucker MP. 2010. Editorial: How important is customer satisfaction to the services sector? Journal of Facilities Management, 8

Tucker MP. 2009. Editorial Journal of Facilities Management, 7 DOI

Tucker MP. 2008. Editorial: Building FM productivity through knowledge management Journal of Facilities Management, 6

Tucker MP. 2007. Editorial: FM Looking to the Future Journal of Facilities Management, 5

Tucker MP. 2007. Editorial: FM Research: Sophistication & Development Journal of Facilities Management, 5

Chapters

Tucker MP. Measuring FM Work Roper K. International Facility Management Wiley-Blackwell DOI

Tucker MP. Sustainable Facilities Management cotgrave , riley . Total Sustainability for the Built Environment Palgrave Macmillan

Engagement & Impact

Conference presentation:

) Building Sustainable DBA Programmes, British Academy of Management (BAM)/ Chartered Association of Business Schools (CABS) DBA Symposium, Sheffield, Oral presentation. 2020

World Café Series on Supervision: Supervision of executive doctoral candidates, EFMD Doctoral Programmes Conference, Lancaster, Oral presentation. 2019

European Facilities Management Research Poster Presentations 2018: Moderator, European Facilities Management Conference, Sofia, Bulgaria, Oral presentation. 2018

Assessing the research preparedness of students: the creation of a research preparedness diagnostic tool, LJMU Teaching and Learning Conference, Liverpool, UK, Oral presentation. 2018

Integration of building sustainability and resilience: education towards high performance building design, LJMU Teaching and Learning Conference, Liverpool, UK, Oral presentation. 2018

Innovative approaches to addressing engagement and retention of Welsh and Northern Irish students in the Faculty of Engineering and Technology, iBEE 2016: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Liverpool, UK, Oral presentation. 2016

The current and future role of the building surveyor: implications and opportunities for building surveying degree programmes, iBEE 2016: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Liverpool, UK, Oral presentation. 2016

The Role of FM in Preparing a BIM Strategy and Employer’s Information Requirements (EIR) to Align with Client Asset Management Strategy, 15th EuroFM Research Symposium, Milan, Italy, Oral presentation. 2016

Integration Of FM Expertise And End User Needs In The BIM Process Using The Employer`s Information Requirements (EIR), CIB World Building Congress 2016, Tempere, Finland, Oral presentation. 2016

Duty holders for Legionella prevention in healthcare organisations: The implications for Facility Management, The European Society of Clinical Microbiology and Infectious Diseases Study Group (ESGLI) for Legionella Infections Conference, London, UK, Poster presentation. 2015

New Technologies for Building Surveyors, iBEE 2015: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Bath, UK, Oral presentation. 2015

Research preparedness in undergraduate curriculum: the student experience, iBEE 2015: The Annual Conference of The Council of Heads of the Built Environment (CHOBE), Bath, UK, Oral presentation. 2015

Research Preparedness of Undergraduate Built Environment Students, LJMU Teaching and Learning Conference, Liverpool, Oral presentation. 2015

Synergy of FM Competencies, 14th EuroFM Research Symposium, Glasgow, UK, Oral presentation. 2015

Maximising customer feedback in facilities management, IFMA Chicago Chapter Luncheon Event, Chicago, USA, Oral presentation. 2013

Maximising customer feedback in facilities management, IFMA Atlanta Chapter Luncheon Event, Atlanta, USA, Oral presentation. 2013

New approaches in facilities management practices, RICS Summit of the Americas, Miami, USA, Oral presentation. 2012

Optimising the role of facilities management (FM) in the development process (DP): the development of FM-DP integration framework for sustainable property development, ARCOM Conference, Edinburgh, UK, Oral presentation. 2012

A need for the socialization of outsourced employees in facilities management companies, ARCOM Conference, Edinburgh, UK, Oral presentation. 2012

Happy Employees = Happy Customers: Measuring Performance Delivery and Improving FM Service, IFMA World Workplace Conference, Atlanta, USA, Oral presentation. 2010

Developing a Hard FM Strategy, CIB W70 Conference, Sao Paulo, Brazil, Oral presentation. 2010

Innovative Customer Performance Measurement and Benchmarking, 5th EuroFM Research Symposium, Manchester, UK, Oral presentation. 2008

Productivity and Office Environment, BIFM Annual Conference, Keble College, University of Oxford, Oxford, UK, Oral presentation. 2008

The Practice of UK Property Law and Taxation, Royal Institution of Chartered Surveyors (RICS) China, Beijing and Guangzhou, China, Oral presentation. 2008

Update on the Development of a Customer Performance Measurement System (CPMS) for Facilities Management: Enabling Generic Market Benchmarks, CIB W70 Conference, Edinburgh, UK, Oral presentation. 2008

Research Grants Awarded:

Institute of Workplace and Facilities Management, Establishing and creating a Return on Workplace tool (RoW) for organisations to make return on investment decisions regarding workplace changes, Hannah Wilson, Grant value (£): 5610, Duration of research project: 12 months. 2019

LJMU Curriculum Enhancement Award, Assessing the research preparedness of students: the creation of a research preparedness diagnostic tool, Grant value (£): 7605, Duration of research project: 1 year. 2015

Council of the Heads of the Built Environment (CHOBE), Smart technologies for the Building Surveying Discipline, Grant value (£): 1000, Duration of research project: 1 year. 2014

LJMU Curriculum Enhancement Award, Research preparedness in undergraduate curriculum: the student experience” Award, Grant value (£): 4648, Duration of research project: 1 year. 2014

LJMU Faculty Research Fund, International Symposium on Facilities Management Research co-collaborated with Georgia Institute of Technology, Atlanta, USA, Grant value (£): 20000, Duration of research project: 6 months. 2014

Fulbright Commission, Fulbright Scholar Award, Measuring facility management performance through customer and employee engagement: a framework for improving customer perception of service delivery, Grant value (£): 11,000, Duration of research project: 4 months. 2012

Liverpool ONE Management Ltd (Direct Funding), Developing the optimum output and efficiency of Liverpool ONE’s computer aided facility management system, Grant value (£): 20,000, Duration of research project: 1 year. 2011

LJMU Faculty Research Fund, Use of computer aided facilities management software to innovate and develop a new product for the FM market, Grant value (£): 3000, Duration of research project: 1 year. 2011

Technology Strategy Board, Knowledge Transfer Partnership, Developing Green Solutions in Workplace Productivity, Michael Pitt (Principal Investigator), Grant value (£): 165000, Duration of research project: 3 years. 2007

Membership of professional bodies:

Certified Management and Business Educator (CMBE), Chartered Association of Business Schools. 2019

Member, British Academy of Management (BAM). 2018

Fellow (FHEA), Higher Education Academy. 2013

Member (MRICS), Royal Institution of Chartered Surveyors. 2013

Certified Member (CIWFM), Institute of Workplace and Facilities Management (IWFM). 2011

External committees:

Facilities Management Technical Committee FMW/1, British Standards Institute (BSI), UK Expert Member. 2019

European Facilities Management Network (EuroFM) Board, European Facilities Management Network (EuroFM), Research Chair. 2017

Conference organisation:

European Facilities Management Conference (EFMC) 2019, Research Chair / Chair of Conference Proceedings. 2018

European Facilities Management Conference (EFMC) 2018, Research Chair / Chair of Conference Proceedings. 2017

External PGR examinations performed:

University of Huddersfield, PhD, A Business Continuity Management (BCM) Framework For Disaster Resilient SMES In Malaysia. 2018

University of Greenwich, PhD, Sustainable facilities management with the support of building information modelling (BIM). 2018

University of Salford, PhD, Leveraging facilities management best practices in managing the effect of climate change on older buildings within the low carbon economy. 2018

University of Central Lancashire, PhD, Development of a Facilities Management Framework for Sustainable Building Practice in Nigeria. 2016

University of Brighton, MPhil, Understanding internal Built Environmental Factors for productive workspaces. 2015

University of Salford, PhD, Sourcing of public sector building surveying and engineering professional services: a framework for progression. 2015

External collaboration:

https://www.construction.cam.ac.uk/, University of Cambridge, External supervisor / Expert Speaker. 2017

Texas A&M University, Invited Visiting Scholar. 2017

London Southbank University, London, UK, External Examiner. 2015

Georgia Institute of Technology, Atlanta, USA, Invited Visiting Scholar. 2014

Leeds Beckett University, Leeds, UK, External Advisor, MSc Facilities Management Validation. 2013

Editorial boards:

European Facilities Management Conference / Research Symposium, Editorial Advisory Board Member. 2013

Facilities (Emerald Publications), Associate Editor. 2012

Royal Institution of Chartered Surveyors (RICS) Research Trust, Reviewer. 2012

International Journal of Facility Management (www.ijfm.net), Editorial Advisory Board Member. 2011

Journal of Facilities Management (Emerald Publications), Associate Editor. 2007

Award:

RICS-Fulbright Scholar Award 2012-13, Fulbright Commission. 2012

Media Coverage:

http://www.fm-world.co.uk/news/fm-industry-news/fm-specialist-picks-up-rics-research-award/, http://www.fulbright.org.uk/about/meet-our-fulbrighters/matthew-tucker/222, http://www.fmj.co.uk/rics-research-award-for-fm-specialist-2/, Winning Fulbright Award 2012-13.

https://www.youtube.com/watch?v=jEAVBxoVfsM, http://jobs.fm-world.co.uk/article/rising-stars-of-fm/, http://www.fm-world.co.uk/features/profiles-page/, Named Facilities Management Rising Star 2012.