Supporting your physical and mental wellbeing
We want you to be happy and healthy during your time here.
Student Advice and Wellbeing aim to offer you a range of services to enhance your student experience and support you to be healthy, content and able to balance demands from the pressures of student life, studying and social activities. If this is your first time away from home, it is important to look after both your physical and mental health and to seek appropriate support if it all becomes overwhelming.
To help you make the most of your student experience, Student Advice and Wellbeing Services offer a programme of activities.
Student Engagement Team
LJMU’s Student Engagement Team is here to help you with any issues you are having at university and direct you to appropriate support.
Please contact the Student Engagement team first to talk through any issues you have – they will refer you on to other support services where appropriate.
If you’re having any problems that are affecting your ability to study, the Counselling Service is here to help you look at problems of a personal and emotional nature. The service offers an opportunity for you to talk about your concerns or share your problems with a trained counsellor. If you feel you would benefit from talking to someone, the counselling team can help, offering a free, confidential, one-to-one service.
You can access LJMU Counselling Service in the following ways
- Make an initial appointment: Contact us to book an appointment by email to firstname.lastname@example.org or on (0151) 231 3110 or by calling into the Counselling Service offices
- Come to a drop-in session; you don’t need to book an appointment
- Drop-in sessions: Aquinas Building Monday, Tuesday, Wednesday 10.00am – 4.00pm and Thursday 1.00 – 4.00pm, IM Marsh Campus (Room M111, Mossley Building) Thursday 10.00am – 4.00pm
The Counselling Service is located with Student Advice and Wellbeing Services on the ground floor of the Aquinas Building, off Maryland Street:
Student Advice and Wellbeing Services
Liverpool L1 9DE
SilverCloud self-help modules
LJMU has partnered with the self-help cognitive behaviour therapy programme, SilverCloud. You can access the online programmes to help you deal with anxiety, depression, stress or body image issues. Take the information and techniques you learn from each module and apply them to your day-to-day life.
Mental Health Service
The Mental Health Service is offered to students who may benefit from support in managing their emotional and psychological health. The Mental Health Advisor is registered with the Health Professions Council and is a professionally qualified mental health practitioner. The service offers individual assessment of mental health, regular confidential appointments to monitor mental health and discuss any wellbeing concerns, referral on if agreed and appropriate, also providing wellbeing and symptoms information and management advice.
Please email to arrange an appointment email@example.com or call us on (0151) 231 3579
A drop-in service is available where you can be seen for a quick initial session:
Mental Health drop-in: Wednesday, Thursday and Friday 10.00am – 12.00pm
Location: The Mental Health and Wellbeing Service is located with Student Advice and Wellbeing Services on the ground floor of the Aquinas Building, Maryland Street, Liverpool L1 9DE.
There are also local NHS mental wellbeing services which could help. If you are registered with a Liverpool GP, you can refer yourself to Talk Liverpool which offers information, guidance and talking therapies, including counselling, Cognitive Behavioural Therapy (CBT) and psychotherapy www.talkliverpool.nhs.uk
General health advice and support
Finding a GP in Liverpool
Please register with a doctor as soon as you arrive in Liverpool. This will allow you to see a GP as soon as possible if you become ill and will make access to secondary health services, such as mental health support, much easier.
By registering with a practice you will have access to a local GP 24 hours a day, seven days a week just by ringing your usual practice number.
Your GP should be your first point of contact for medical care for illnesses that you can’t treat yourself or with the help of a pharmacist, so don’t forget to save your GPs number in your phone.
To find a local GP ring Healthwatch on 0300 77 77 007 or visit the NHS Choices website. If you are not from Liverpool you can still see your own doctor when you go home.
Confidential, expert advice and treatment of common health issues is available at every pharmacy, many of which are open late into the evening and no appointment is needed.
Care at the Chemist is a scheme that allows you to get medicines and advice for certain illnesses from your local pharmacy without having to go to your GP first. If you don’t have to pay for your prescriptions you won’t have to pay for any medicines supplied through the scheme. If you usually pay for your prescriptions you will only pay for what the item costs.
NHS Walk-in Services
NHS Walk-in Centres provide consultations, advice and treatment for minor injuries and illnesses. Also provided is emergency contraception and advice and Chlamydia screening for people under 25. More information, including contact details of the walk-in centres can be found on the Liverpool Community Health website.
Out of hours services etc.
As well as your GP, there is help available from the GP out-of-hours service, pharmacies, NHS111 and walk-in centres. Using these services will help keep A&E free for emergencies and life-threatening conditions.
The Department of Health recommends that all students be fully immunised before arrival at university. You should arrange to see your doctor and make sure you are up-to-date with vaccinations against: Tetanus, Polio, Diphtheria, Meningitis C, Measles, Mumps, and Rubella. If you have had only one dose of the Measles, Mumps and Rubella (MMR) vaccine you will need to get the second dose at the appropriate time. Ask your doctor for advice. Ensure that your vaccination records are up-to-date, if you are not sure please contact your surgery and find out if you have been vaccinated for: Meningitis C First Mumps (MMR) Second Mumps (MMR). If you have, then you also need to find out the dates for when you were vaccinated. Please give your new doctor this information when you start university.
If you're under 25 years old and have not had a meningitis vaccination, you should contact your doctor to arrange one. Meningitis is an inflammation of the lining surrounding the brain caused by different organisms including bacteria, viruses, fungi and amoeba. It becomes particularly contagious in situations where large numbers of people live or work closely together (like students at university).
Be aware the vaccination has changed for Meningitis. The Department of Health has announced that the Men ACWY vaccine is going to be introduced from August 2015. Men ACWY vaccine will offer protection against the four groups of meningococcal bacteria A, C, W and Y.
Students going to university for the first time, including overseas and mature students up to the age of 25, should contact their GP to have the Men ACWY vaccine, ideally before the start of or in the first few weeks of the academic year. Also if you are a first time student, under the age of 25, have still not received the vaccine and are coming back in the next Semester after Christmas break be sure to speak to your GP about getting the Men ACWY vaccine
It is recommended that all students between 18 - 25 years old are up to date with their MMR (Measles, Mumps and Rubella) vaccination. If you have not received two doses of the vaccination in the past, please contact your surgery to arrange an appointment.
Finding a dentist in Liverpool
It is vital that you register with a dentist before you need one, as emergency treatment can be expensive and difficult to access. The NHS will provide any treatment you need to keep your mouth, teeth and gums healthy. Regular check-ups can help you avoid more expensive treatment later and prevent future dental pain.
For up-to-date information on which local dentists are registering new NHS patients, and approximate waiting times for an initial check-up, ring Healthwatch on 0300 77 77 007 or email firstname.lastname@example.org. If you are anxious about visiting a dentist you can ask Healthwatch for support and advice.
For urgent or emergency dental care when your usual dentist is unavailable call the Liverpool Dental Access Centre on 0161 476 9651.
Liverpool University Dental Hospital
The Dental Hospital does not provide routine primary dental care on a long-term basis. However, its role is to train dental students and provide secondary/specialist care for patients referred by local general dental practitioners. Referrals for specialist treatment must be made by letter by the patient's own general medical or dental practitioner.
Help with health costs
Students in full-time education who are under the age of 19 are automatically entitled to full help with health costs (except travel costs, in which case they can apply to the Low Income Scheme). Make sure you fill in an HC1 Form to apply for help with health costs such as prescriptions and dental care; they are available in pharmacies and from your GP.
Students aged 19 and over entering higher education generally have access to their own resources and are no longer classed as dependent children. They can apply to the Low Income Scheme, using form HC1, the same as all other adults, to see if they qualify for help. For more information visit: NHS Help with Health Costs or call the Low Income Scheme help line on 0300 330 1343
Looking after your sexual health
If you are sexually active, it’s important to make sure you know about contraception, protection from sexually transmitted infections (STIs) and how to maintain good sexual health. If you choose to have sex you have a responsibility to look after yourself and your partner. Alcohol and drugs affect judgment and increase risk-taking behaviour such as unsafe sex. In order to stay healthy and happy it helps if you are informed and prepared beforehand. Liverpool has excellent free, accessible and confidential sexual health services providing free condoms, sexual health and contraception advice and STI screening, see the Sexual Health Liverpool website for more information.
Alcohol and drugs
Drinking (in moderation) is an enjoyable and usually harmless feature of student life. Being responsible with your drinking will help you have a happy and healthy time at university. It’s a fact that getting drunk regularly can have potentially serious physical, social and academic effects. For more information and advice about alcohol, visit Drinkaware.
Almost half of 16 to 24 year olds in England and Wales have tried drugs at least once, most commonly cannabis. Sometimes it may seem that experimenting with drugs is part of the student experience. But always be aware that there is no shame in saying NO. For more information and advice about drugs, visit Talk to Frank.
Balancing study, work and a social life can mean that you may find it hard to take time to cook yourself healthy meals. Sometimes grabbing a takeaway or a sandwich can seem a tempting option on the way to campus/work or on the way home. It’s cheaper and healthier in the long run to make meals for yourself. Why not have a packed lunch or eat in with friends instead of eating out? It’s easy to manage if you take a little bit of time to plan and prepare. Take time out to do a good food shop. Don’t forget you can save even more money by buying supermarket own brands; they taste the same and cost a fraction of the big brand names. Liverpool has a great range of local food suppliers which offer cheap, good quality produce. Check out Student Grub; it offers a box full of healthy local fruit and veg delivered direct to your halls or campus with everything you need to make a filling recipe cooked in one pot. You can share with housemates or cook for yourself.
Occupational Health Unit
The Occupational Health Unit reinforces the 2012-2017 Strategic Plan of Liverpool John Moores University, in particular the following supporting aim: a university that provides a fair, supportive and encouraging working and learning environment with which students and staff engage responsibly.
The Occupational Health Unit:
- Provides a service to protect health at work
- Assesses and advises on fitness for work
- Helps in managing health issues effectively
- Supports the University in complying with health and safety law and employment law forms part of the University's risk management process
- Provides a screening and referral service for healthcare students, pharmacy students, social care students, microbiology students and student teachers in line with fitness to practice standards
The Occupational Health Unit assesses fitness to work for employees and fitness to train or study for various students including healthcare, pharmacy, teaching and social care students.
Health surveillance: the Occupational Health Unit monitors the health of staff where surveillance is required, under Health and Safety legislation.
Vaccinations and travel advice: the Occupational Health Unit provides vaccinations required for work, or for work in connection with travel overseas.
Eyesight tests: display screen equipment (DSE) users can have eye and eyesight tests arranged by the Occupational Health Unit. A DSE risk assessment must be undertaken before contacting the Occupational Health Unit.
Treatment services: the University hosts several treatment services which can benefit staff and students. The Occupational Health Unit does not provide treatment services.
Get in touch with the Occupational Health Unit:
68 Mount Pleasant, Liverpool, L3 5UX
Tel: 0151 231 3319
NHS Choices Website
You can find a wealth of advice about hundreds of health conditions by visiting the NHS Choices website: www.nhs.uk
If you have any questions at all about your health and wellbeing, or what services may be available to support you, contact the Healthwatch Liverpool team for friendly, personal and independent advice on the options available to you.
Healthwatch Liverpool respond to enquiries, providing information and advice about the range of health and social care services and activities available in Liverpool. The team supports students to make decisions around their health and wellbeing, and signpost them to appropriate services for their needs. We also gather feedback on peoples’ experience of services and get a view of what improvements they feel are needed.
You can contact Healthwatch Liverpool team on 0300 77 77 007, by text on 07842 552 878 or by emailing email@example.com. The office is staffed Monday-Friday 9am-5pm.
We have extended our opening hours with a late night on a Tuesday until 7:30pm and appointments on Saturdays (by arrangement only).
Access via Skype by arrangement. Interpreting can be arranged for people who do not speak English (BSL or other languages).
If you're looking for information about local services or activities LiveWellLiverpool is a great place to start – a directory of the city’s resources that can be used to search for information and explore options for care and support as well as social activities and clubs.
The online directory for mental health and wellbeing services, activities and groups in Liverpool. You can also find wellbeing tips and stories or contact WellbeingLiverpool to discuss which services may be most helpful for you.
You have helped me to grow....thanks for your support over the past few years, knowing there was someone at the end of a phone really helped me.