Frequently Asked Questions

Faq Items

What issues can you support me with?

We can support students’ with pre-existing mental health conditions or new and emerging difficulties. We also work closely with Mental Health services at Merseycare (NHS).

How many appointment can I have and how long will they last?

The initial assessment lasts a maximum of 60 minutes with any ongoing appointment lasting between 30-60 minutes, dependant on your needs.

Is the support I receive confidential and do you keep records of any support I seek?

We are registered professionals that adhere to a code of conduct and operate within University Policy including confidentiality and GDPR recommendations. There may be some exceptions to this when it comes to risk factors and other concerns. However, any concerns that may require contact with a third party would be discussed with you beforehand.

What hours does the service operate?

Our services operates from Monday-Friday between working hours 9am-5pm. You can access support throughout the whole year as we operate outside of term time.

However, we do not operate a crisis service, if you require support outside of our operational hours then please see crisis information listed on our page.

How do I refer myself to mental health service?

For students who might wish to further explore and clarify certain difficulties, we would suggest contacting the Student Wellbeing team in the first instance. Student Wellbeing Advisors can assist students in identifying the most appropriate course of action and are able to further refer to the mental health team where appropriate. The Student Wellbeing team can be contacted by either emailing: or else telephoning: 0151 231 3664.

Students with an identified mental health difficulty are able to self-refer to the mental health team by emailing:

Within the university academic staff are aware of how to contact the mental health team as required.

Externally, both GP’s and other statutory health services are also able to refer direct to the mental health team.