LJMU guarantees a room in approved accommodation to all new students, including all who join us during the Clearing period
If you have not yet booked accommodation and you know you are coming to LJMU
If you have gained a place at LJMU via Clearing or because LJMU was originally your Insurance choice and you were rejected by your Firm choice, you can request accommodation via the applicant area from 8.00 am on Thursday, 13 August. This also applies to students who chose LJMU as their Firm choice but have not yet requested accommodation. You will need your UCAS ID and the email address you used to register on UCAS in order to access the applicant area.
You cannot access the applicant area until you have Firmly accepted an offer from LJMU on UCAS Track. If LJMU was your original Insurance choice and you are rejected by your Firm choice, then this will happen automatically on 13 August. However if you have received an offer from the LJMU Clearing hotline you must add this offer as a Clearing choice in UCAS Track and accept it before you can access the applicant area. This is explained on the UCAS website.
Please note that there is a delay of around one hour between accepting a Clearing offer on UCAS Track and being able to access the LJMU applicant area. We cannot accept requests via any other method and we cannot override this delay, so please be patient and go back to the applicant area later.
Choosing your accommodation
When you request accommodation within the applicant area, you can only choose one Hall and room type. Only those Halls that still have rooms available can be chosen. In the vast majority of cases, you will be allocated a room in the Hall that you requested. However, it is possible that a Hall will sell out before the applicant area can be updated. If you request a room in a particular Hall but we do not allocate you a room there, this is because no rooms are now available. Instead we will allocate you the nearest equivalent in terms of location and price.
If you are interested in a Hall or room type that is not listed, you can state this in the section of the form called “Special requests or requirements”. At this time of the year, rooms do sometimes become available in Halls that have been sold out but it is impossible to predict where or when this will happen. If we cannot meet this request, we will allocate you a room in the Hall selected on the form, so make sure that this is your preferred option from those Halls that are definitely available.
Getting a response to accommodation requests
We will process all accommodation requests received and allocate rooms to students as quickly as possible. Please note that we expect to receive several hundred requests in the first few hours of the Clearing period, starting at 8.00 am on Thursday, 13 August.
When your details are sent to the Hall to which you have been allocated, you will receive an email to confirm this has happened. There is no need to reply to this email from LJMU. Shortly afterwards, the owner of the Hall will contact you by email to explain how you confirm the booking, including making an initial payment of no more than £150. These emails will be sent to the address entered into the applicant area and so it is vital that this mailbox is checked regularly. When you receive the email from the Hall owner, you should respond as soon as possible and follow the instructions given. Failure to respond within 48 hours may result in the room being re-allocated to another student.
If you have booked accommodation at LJMU and your place on a course is confirmed
If LJMU is your Firm choice university and your place on the course is confirmed after you receive your exam results, you do not need to contact the Accommodation Office, unless you have a specific enquiry. If you are rejected for your original course but accept a place on an alternative course at LJMU, you can keep your original room if you wish. Again there is no need to contact us if you intend to keep the room. You only need to take action if you wish to decline the alternative offer and/or cancel your accommodation booking – see section 6. below.
If you have booked accommodation at LJMU and your place is not confirmed
If LJMU is your Firm choice university but you are rejected after your receive your exam results, you can cancel your booking and receive a full refund of all payments made. However, you must confirm that you want to cancel the booking by completing the online cancellation form. We cannot automatically cancel your booking because some students who are rejected later accept places on alternative courses.
If you have a room booked and you are rejected by LJMU but accept a place at another local university, we will not automatically cancel your booking. However, you are entitled to a full refund if you cancel your booking within 7 days of receiving your exam results. We encourage everyone who accepts an offer elsewhere to book a room in that university’s accommodation, so that you can share with students from that university.
If you have booked accommodation at LJMU but you decide to defer or study elsewhere
If you are accepted by LJMU but decide not to study here this year for any reason, you must cancel the room booking by completing the online cancellation form. Cancellations received up to 7 days after the release of exam results on 13 August will always be granted. Cancellations received after 5.00 pm on Friday, 21 August will only be granted at the discretion of the Hall concerned and usually only when another student takes over the room.
Update: If you first submitted your accommodation request on or after 13 August, you cancel your room booking until 5.00 pm on Friday, 28 August without penalty.
Contacting the Accommodation Office
The LJMU Accommodation Office can be contacted by Email only to firstname.lastname@example.org during the Clearing period. The Office will be open on Saturday, 15 and Sunday, 16 August in addition to the normal opening hours stated on this website.