Accommodation information for the Clearing period
LJMU guarantees a room in approved accommodation to all new students, including all who join us during the Clearing period.
If you have not yet booked accommodation and you know you are coming to LJMU
If you have gained a place at LJMU via Clearing or because LJMU was originally your Insurance choice and you were rejected by your Firm choice, you can request accommodation via the Applicant Hub from 8.30am on Thursday 18 August. This also applies to students who chose LJMU as their Firm choice but have not yet requested accommodation. You will need your UCAS ID and the email address you used to register on UCAS in order to access the Hub.
You cannot access the Applicant Hub until you have Firmly accepted an offer from LJMU on UCAS Track. If LJMU was your original Insurance choice and you are rejected by your Firm choice, then this will happen automatically on 18 August. However if you have received an offer from the LJMU Clearing hotline you must add this offer as a Clearing choice in UCAS Track and accept it before you can access the Hub. This is explained on the UCAS website.
Please note that there is a delay of at least one hour between accepting a Clearing offer on UCAS Track and being able to access the LJMU Applicant Hub. We cannot accept requests via any other method and we cannot override this delay, so please be patient and go back to the Hub later and try again.
Choosing your accommodation
When you request accommodation within the Applicant Hub, you can only choose one hall and room type. Only those halls that still have rooms available will be listed on the accommodation request form. In the vast majority of cases, you will be allocated a room in the hall that you have requested. However, it is possible that a hall will sell out before the request form can be updated. If you request a room in a particular hall but we do not allocate you a room there, this is because no rooms are now available. Instead we will allocate you the nearest equivalent room, in terms of location and price.
When requesting accommodation, you have the option of adding an additional email address. If you do, then this is the email address that your selected hall will use to contact you. If the email address that you used to apply to LJMU is from a school or college account, you must enter a personal email address such as Gmail or Hotmail. We cannot process your request for accommodation without a personal email address.
If you are interested in a hall or room type that is not listed, you can state this in the section of the form called “Special requests or requirements”. At this time of the year, rooms do sometimes become available in halls that have been sold out but it is impossible to predict where or when this will happen. If we cannot meet this request, we will allocate you a room in the hall selected on the form, so make sure that this is your preferred option from those halls that are definitely available.
Getting a response to accommodation requests
We will process all accommodation requests received and allocate rooms to students as quickly as possible. Please note that we expect to receive several hundred requests in the first few hours of the Clearing period, starting at 8.30 am on Thursday 18 August.
When your details are sent to the hall to which you have been allocated, you will receive an email to confirm this has happened. There is no need to reply to this email from LJMU. Shortly afterwards, the owner of the hall will contact you by email to explain how you confirm the booking. These emails will be sent to the address entered into the request form and so it is vital that this mailbox is checked regularly. When you receive the email from the hall owner, you should respond as soon as possible and follow the instructions given. Failure to respond within 48 hours may result in the room being re-allocated to another student.
If you have booked accommodation at LJMU and your place on a course is confirmed
If LJMU is your Firm choice university and your place on the course is confirmed after you receive your exam results, you do not need to contact the Accommodation Office, unless you have a specific enquiry. If you are rejected for your original course but accept a place on an alternative course at LJMU, you can keep your original room if you wish. Again there is no need to contact us if you intend to keep the room. You only need to act if you wish to decline the alternative offer and/or cancel your accommodation booking.
If you have booked accommodation at LJMU and your place is not confirmed
If LJMU is your Firm choice university but you are rejected after you receive your exam results, you can cancel your booking and receive a full refund of any payments made. However, you must confirm that you want to cancel the booking within the Applicant Hub or by completing the online cancellation form. We cannot automatically cancel your booking because some students who are rejected later accept places on alternative courses.
If you have a room booked and you are rejected by LJMU but accept a place at another local university, we will not automatically cancel your booking. However, you are entitled to a full refund if you cancel your booking within 15 days of receiving your exam results. We encourage everyone who accepts an offer elsewhere to book a room in that university’s accommodation, so that you can share with students from the same university.
If you have booked accommodation at LJMU but you decide to defer or study elsewhere
If you are accepted by LJMU but decide not to study here this year for any reason, you must cancel the room booking within the Applicant Hub or by completing the online cancellation form. Cancellations received up to 15 days after the release of exam results on 18 August will always be granted. Cancellations received after 5pm on Friday 2 September will only be granted at the discretion of the hall concerned and usually only when another student takes over the room.
Contacting the Accommodation Office
The LJMU Accommodation Office can be contacted on firstname.lastname@example.org or 0151 231 4166 during the Clearing period. The Office will be open from 9am to 3pm on Saturday 20 and Sunday 21 August in addition to the normal opening hours stated on this website.